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Melia Marbella Banus
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Reviews (1,871)
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Reviewed March 30, 2014

I booked this hotel as a relaxing end to a very busy week sightseeing in spain. This has been the most stressfull and least enjoyable part of our holiday and we cannot wait to leave.
1. We were promised a room with a pool view instead our room faces a building site
2. We were also promised a double room but recieved a twin room and when asked to move we were told double rooms do not exsist
3. After a night of no sleep due to loud guests in all of the surrounding rooms and drunk guests running around at all hours we asked to move rooms and then were told we each had to pay an extra 50 euros to do so!!!
4. To refer to another guests review where they were mugged and the hotel said they would introduce lighting in the surrounding area to stop this from happening, they have not. My partner and I could not even go for a walk along the front to escape the hotel or the dump that is puerto banus as it was pitch black. Probably another ploy by the hotel to keep you captive so you have to pay 5 euros for a coke.
Overall really dissapointed with what looked like a lovely hotel but the staff and the guests ruin it. Basically if you have money or a melia rewards csrd because you have visited the hotel before you will be well looked after but if you are a new customer the staff are not interested. They are just interested in making as much money out of you as possible and youre happiness is not important-unless you can afford to buy it.

Stayed: March 2014, traveled as a couple
5  Thank e m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina I, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this reviewResponded April 1, 2014

Dear e m,

Thank you for taking the time to tell us about your experience during your last stay in our Meliá Marbella Banús. Your comments are very appreciated as they will help us to do better day by day.

We are extremely sorry that we failed to meet your needs and fulfill your expectations and about the fact you did not have the pleasant stay you deserved.

Please, let me point out that we are surprised regarding the size of our beds as all our rooms have two standard double beds, apart from our Junior Suites and Junior Suites Deluxe, which have king size beds. There should have been a misunderstanding and we do apologize for that.

We would like to assure you that this is not our usual high standard of service and attention to detail as our aim is to serve our guests as we would love to be served, always doing our job from our heart.

Let us tell you, once again, how much we regret the inconveniences you suffered during your stay.

We truly hope you could give us another opportunity to make you feel really special, as all our guests do.

Yours sincerely,

Cristina Iñesta
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2014

We stayed for almost a week in the hotel. It was clearly off season. Hotel's price offer was good

Puerto Banus was quiet - almost too quiet in the evenings. No problems of finding empty tables or empty restaurants.

The Melia hotel in Puerto Banus have a number of advantages compared to other hotels in the area. Great walk to the city along the beach. Not more than ten minutes.

The water in the hotel's outdoor pools were too cold at the moment, but the hotel environment is attractive. Gardens are beautiful.

Excellent service throughout our visit.

Friendly staff in the reception and the restaurant. Good value breakfast table. We had dinner on the last night with a good choices as the buffet table and wine at an acceptabke price.

We found a parking space for the car close to the hotel, but it may be more difficult in the high season.

We had a room towards the sea, with limited sea view. Rooms towards the pool with have more sun, but will be very warm in the evening.

Good choice of tv-channel with news in English

Room was kept clean throughout our visit.

I would like to recommend a massage. I was impressed.

Room Tip: We looked at the level offer, but found that it did not offer enough added value from the room we had.
  • Stayed: March 2014, traveled as a couple
    • Value
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2  Thank retired43Oslo_Norway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina I, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this reviewResponded March 29, 2014

Dear retired43Oslo_Norway,

We are very pleased to hear that you have had a fantastic stay at Meliá Marbella Banús and we are even more pleased to hear that we have delivered to you high standards of service all throughout your visit. Indeed we genuinely love to look after our guests.
Certainly, we will keep up!

Also we would like to thank you for mentioning the great atmosphere and excellent environment of our Hotel and surroundings.

We all really look forward to hearing from you very soon and welcoming you back!

Warmest regards,

Cristina Iñesta
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014

Very nice Hotel Situated not far from the Harbour. Staff were very friendly and always happy to help. Stayed for 2 nights. Room was clean and comfortable. Breakfast had pleanty of variety and was a good meal.

  • Stayed: March 2014, traveled with friends
    • Value
    • Location
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Review collected in partnership with Melia Hotels International
Thank ivy31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina I, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this reviewResponded March 19, 2014

Dear ivy31,

Thanks so much for choosing us during your stay in Marbella and for posting this lovely review about your Meliá Marbella Banús Hotel.

We are all about great experiences and we strive to ensure that all our guests can leave with this, as you did!

It is simply marvellous to receive that feedback and we would be delighted to have you here again, hopefully sooner than later!

Kind regards,

Cristina Iñesta
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2014 via mobile

Have stayed in many hotels in puerto banus this is my first but not my last visit to the melia wonderful staff clean hotel great facilities even the bed was comfy !! deff worth a visit we booked the level and was very pleased ,looking forward to staying again just a five min walk from the port as well

Stayed: March 2014, traveled with friends
Thank Champagne_ste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina I, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this reviewResponded March 17, 2014

Dear Champagne_ste,

Thank you very much for sharing your 5 star review with us!

We are always happy to hear that our guests are pleased with our team members.

It was a privilege for us to have you here and to know you could take advantage of our exclusive The Level service.

Should future travel plans return you to Marbella, we would be delighted to welcome you back in Meliá Marbella Banús.

Thank you once again for your encouraging comments.

Our best wishes,

Cristina Iñesta
Rooms Division Manager

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Reviewed March 14, 2014

Immaculate, spotlessly clean, wonderful staff.
Lovely gardens, close to beach. Flat walk to centre of Puerto Banus.
We went beginning of March and weather sunny and warm. Our studio apartment had sun from 10am to 4pm.
Not much English TV.

  • Stayed: March 2014, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Review collected in partnership with Melia Hotels International
1  Thank Michael David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina I, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this reviewResponded March 16, 2014

Dear Michael David G,

Thank you for sharing your 5 star review with us! We are happy to hear we delivered once again!

We would love to be your first choice next time you decide to visit Puerto Banús.

We will be delighted to welcome you back very soon and make you have another memorable experience!

Kind regards,

Cristina Iñesta
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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