RUDE RUDE RUDE !!!
The staff at this hotel are extremely rude.
I booked this hotel by mistake as they falsely lead me to believe this was the Gualdapin in Banus. As soon as I booked it and received the confirmation, I realised my mistake and called them within 10mins to cancel...... they refused to listen.
The receptionist (Stephanie I believe)... said no matter even if the reservations department had not charged my card yet - they will refuse to cancel the booking.....
Originally they said they would only charge me a cancellation fee, but then changed their minds and have tried to charge me the full amount.
If this is how they treat potential customers who haven't even arrived, I hate to think what they would be like when you do actually stay here.
My advice - Don't GO ... !!!
- Official Description (provided by the hotel):
- Offering luxurious studios and apartments with large terraces, Guadalpin Suites has an ideal setting just 550 metres from Marbella's beaches. Set in attractive grounds, it features an outdoor swimming pool. Each spacious, modern studio and apartment at Guadalpin Suites is decorated in pleasant cream tones. There is a seating area with a sofa and a flat-screen TV. Kitchen facilities include a fridge, microwave, electric hob, dishwasher and a washing machine. Apartments include separate bedrooms, a living room with a larger TV, and a kitchen. A continental breakfast, consisting of coffee or tea, toasts, pastries, cured meats, and juice or an English breakfast is offered in the apartments from 09:00 to 12:00. Guests can also enjoy room service from 9:00 to 20:00. Set on the Golden Mile between Marbella and Puerto Banus, the Guadalpin has easy access to the Costa del Sol's beaches. It is within 6 km of 3 golf courses. Malaga and Estepona can be reached in 35 minutes by car. Gibraltar and La Linea de la Concepcion are around 75 km away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, TripOnline SA, Prestigia, Priceline and Agoda so you can book your Guadalpin Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.