We booked this villa around 18 months ago after looking for months we thought we had found the perfect villa, emails were sent as we wanted to make sure this was right for us and we booked, this wasn’t cheap for the 3 nights but from pictures ect we thought it would be worth it and I wanted to have the best hen party with my friends, nearer to the time I wanted to book transfers by Anita wouldn’t give me the adresss till we had paid in full so couldn’t sort that out till then once she had full payment she emailed the address to us. When we arrived we got straight into the villa we went straight to the pool which was beautiful and the garden area was well maintained and nice comfy beds then it all went down hill!
The annex part was disgusting it was dirty it had an awful smell no beds were made there was just one room with a bed and some sofa which were meant to be beds, there were old underwear in the draws shoes under the sofas, cockroaches everywhere a leak in the bathroom area with water everywhere, dirty stains on the pull out beds this wasn’t what we had paid for and was very upsetting, I immediately got on the phone to Anita to tell her and she said it should of been cleaned and all beds should of been made which they hadn’t she said a cleaner was on its way about 4 hours later 3 women turned up that had been on a night out to show us where the sheets were left them in a dump on the bed and left!!!! We was told ‘it’s there holidays’ I was straight back on the phone the Anita who said a manager was coming round to see us in the morning
Also at this point we had no hot water!! After several messages to Anita I kept being told I’m doing it wrong ‘which I wasn’t’ 24hrs later with no hot water no shower she sent somebody round and we was told the boiler was completely broke and a brand new one was needed!! We had work men in a out cleaners in and out ‘who didn’t actually do anything apart from report back to Anita that anything was ok!!!!
Once the boiler has be fixed we finally had hot water, the leak that was in the Annex was coming from the boiler if the villa had been cleaned the cleaners would of noticed this leak and done something about it before we had arrived.
Once this has settled down we noticed actually how dirty the villa was the table where we need to eat was covered in dust the floors were disgusting non of us felt clean in that villa, curtains broken, seats broken at this point I just wanted to cry this luxury villa we had all paid for we the biggest disappointment!
Anita offered us a full refund if we left immediately like it was that easy to find a place for 14 people move again when we only had 2 nights left, so between us we decided to stay we didn’t have an option so I put the villa in the back of my mind and with the help of my friends we carried on and enjoyed what we had planned ( thank god a lot of our plans were outside this villa)
Like I said the garden and pool area was beautiful but the rest was a massive disappointment nothing luxuary about this villa
Anita offered us the money back for the annex part and €250 for the water that’s it!!!’ I emailed her once I got back with pictures and to talk
About some sort of refund for the girls she replied with a very rude email and wasn’t interested she ignored all the problems and put it down to ‘it’s one of them things’ She sent the small refund through the bank with but with the exchange rate being so bad through the banks it we hardly anything, she refused to reply to any of my emails after this
Please be careful if you are thinking of booking this villa I’ve never in my life had to write a review like this but there is no way I’m letting this women get away with how we was treated and to not offer us an appropriate refund we didn’t want a full refund but just a fair amount back after paying €4000 for this villa , we paid for a luxury villa and got a smelly, dirty 1 star villa
BE AWARE IF BOOKING THIS VILLA
We had the pleasure of staying at the villa for my partners 40th birthday. I can’t recomend it enough.
We travelled with a group of friends and stayed a week. The villa is enormous, but gave us the best of both worlds. There was enough space and rooms that we could easily be alone if we wanted to. Then the seating area and large table by the pool meant that we could be together whilst still doing our own thing. The driveway was easily big enough for the 3 of our cars. So many bathrooms, a shower just off from the pool, the bbq area which we took full advantage of. The kitchen was fully equipped and the bedrooms have aircon. And it’s beautiful. So so beautiful. The photos do not show you how beautiful it is.
Anita was a generous host, always helpful and communicative. There was lots of material about the area and recommendations when we arrived. There’s a two supermarkets a 5 minute drive away.
Our week at the villa felt like a luxury get away that we never believed we could achieve.
I booked this fabulous villa for a hen party. We travelled to Spain from Ireland. We went for the complete hen party package through Anita and did not regret it. Anita had everything organised for us in advance from the airport transfers, food, drink and much more. She took all the stress out of the bridesmaid duties and was always available for any queries while we were there.
The villa exceeded my expectations. The decor is beautiful with lots of Spanish style furniture. Everything you need is there. There were 11 people in our group and we had adequate space in the villa (there is also an additional guest house available on the property for larger groups.) The villa contains a spacious kitchen and seating area, a beautiful dining and living area which opens to the pool area and 4 large ensuite bedrooms. The pool is large and the surrounding gardens are beautiful and well kept by Juan the friendly gardener!
I would highly recommend this property for all types of holidays whether it's a girls getaway like mine, a family holiday or a couples holiday. It provides total luxury. The property is also very private and secure.
I would recommend this place to anyone, really good trustworthy owner and place was clean and amazing.
This villa is fantastic for a large group /family all bedrooms are ensuite very spacious rooms with comfortable beds and air con .. The kitchen / Utility room has everything you need for cooking to washing / drying / ironing etc everything you need is here .. we loved the large outdoor area with a beautiful new outdoor seating area to the barbecue area with the large table that seats 20 guests we spent most of our time here around the large pool which is the best pool ever , there is sevaral sun loungers around the pool and garden with its beautiful orange trees and shrubs .. The apartment attached onto main house has everything in it as well kitchen , living room etc we used the spacious inside living room in main house with its large tv which has every channel you could want including all Irish channels .. the wifi is brilliant with 10 of us been there it worked brilliant .. this villa is private and has it own electric gates out front it makes it a safe place to be and we certainly made wonderful memories here as we had the best holiday ever with family .. Anita is fab to book with gives you loads ideas and advice on what to do will certainly be back again ❤️
Great villa, good location 15-20min to banus area by taxi- and best of all was anita who was really helpful if pre holiday prep!
All ensuit rooms, lovely pool area (the photos do it no justice !) - perfect for a large group who want to enjoy a mixture of villa life and Puerto banus life ! Would 100% recommend and would go back myself!