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“Amazing staff, great location, fabulous food, great for a getaway ..”
Review of NH Marbella

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NH Marbella
Ranked #17 of 70 Hotels in Marbella
Certificate of Excellence
Reviewed June 9, 2013

After reading some reviews was a bit hesitant but how wrong can they be. We are currently staying here, day 3 now, and felt the need to review already. We arrived at 1am, such friendly staff with a quick efficient check in. Gorgeous 4th floor room with everything in we could want and a view of the sea. Forgot the adapter to be able to charge phones, asked for the closest shop, but no need, they gave us two to borrow from reception no problem. They supply towels for the pool, they gave us clean ones everyday from reception. Breakfast not repetitive as suggested, its full continental, with hot food also, fresh fruit, cakes and coffee to die for.. Five mins to the beach (although we are by the pool all day) then a beautiful beachside 20 minute walk to Marbella seafront. So far, so very good! Can't recommend highly enough. Definitely one to come back to as already been looking for a short break in September. A very happy person indeed.

  • Stayed: June 2013
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1  Thank Lewistoft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iñigo M, Gerente at NH Marbella, responded to this reviewResponded June 10, 2013

Dear Lewistoft:

On behalf of the entire team of the NH Marbella, I would like to thank you for having chosen us for your stay in Marbella

We appreciate the time that you have taken to share your experience with us because your coments teaches us how to enrich our services.

It is a pleasure for us to know that you had a nice stay in our hotel and we hope to see you back soon in Marbella and welcome you again in our hotel.

Thank you again for your special comments.

Kind regards,

Iñigo Martinez Berjano | Director | Hotel NH Marbella

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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560 - 566 of 1,566 reviews

Reviewed June 7, 2013

Firstly we nearly did not book this hotel because of the reviews but were pleasantly surprised. We have just arrived for 3 nights and the service is excellent. The room clean comfy beds and finished to a good standard.breakfast was nice,enough choice and evening meal last night again nice with added touches like a complimentary glass of cava.
We stay in many hotels ,often and if your coming for a long weekend ,etc and a base to do this from this hotel is excellent value.we got a really good deal with half board included and late checkout which is definitely value for money. We do have a hire car so yes if you were here without one you would have to get at taxis around a bit although a nice walk along the beach to either Marbella or the port.
Please don't be put off with the unfair comments.we would stay again for a short reasonably prices trip.

  • Stayed: June 2013, traveled as a couple
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Thank clareRichmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iñigo M, Gerente at NH Marbella, responded to this reviewResponded June 8, 2013

Dear Clare Richmond:
Thank you for your review about NH Marbella and for giving us your feedback, which we really appreciate and take into account.

It has been a pleasure to read that you spent wonderful days here and you appreciated our efforts to have a perfectly maintained hotel.

We all are looking forward to welcoming you back to the NH Marbella in the near future and, once again, thank you for staying with us.

Best personal regards from Marbella

Iñigo Martinez Berjano | Manager | Hotel NH Marbella

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Reviewed June 6, 2013

We looked at this hotel reviews but the distance from civilisation is quite long. We had to get cabs to nightlife and restaurants. The beach is reached across a road locally known as the road of death! The pool is tiny and inadequate for the size of the hotel and is freezing cold and dirty with leaves. The rooms are fine but darkly furnished and dusty. Some of the staff are helpful but Marta was particully rude and unhelpful. No I would not go here again.

Stayed: June 2013, traveled with family
Thank samantha s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iñigo M, Gerente at NH Marbella, responded to this reviewResponded June 7, 2013

Dear Samantha:

First, I want to thank the dedicated time to give us your comments about your last visit. Your comments are the basis for our improvement and offer us the possibility to make the stay of our guests ever more enjoyable. On behalf of the entire team at the NH Marbella and on my own behalf, I convey our sincere thanks.

We would like to inform you that we have over check once again the points that you have remarked in order to avoid the same inconvenience in the future and be able to provide an excellent stay to all our guests.

Once again, I regret the inconvenience it may have caused and we apologize. We thank you for your understanding and we look forward to welcoming you again in future visits to Marbella

Yours sincerely.

Iñigo Martinez Berjano | Manager | Hotel NH Marbella

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Reviewed June 1, 2013

Three of us stayed in a room for just under a week at the NH Marbella and couldn't fault it in any way. Conveniently located close to a supermarket or two (about a 5 min walk). The breakfasts were amazing - very good selection and healthy too. We often found that we were so full from breakfast that we only had to buy a light lunch.
The Hotel is about a 10min walk down to the seafront and from here you can walk along the coast to Marbella (about a 20min walk) and if you like walking, about an hours walk to Puerto Banus in the opposite direction. There are some lovely places to eat on the way to Marbella along the sea front (Terra Sana) and not too far from the hotel, on the main road heading towards Puerto Banus is a lovely restaurant called Da Bruno A Casa. Food is of a better quality, service and a lot cheaper in Marbella I would say!
The hotel was extremely clean and the room was a good size. We had no trouble getting ready with the three of us in there! Free wifi in the rooms and by the pool. The only downside (if you can call it that) was that the pool area got quite busy as its not very big and sunbeds got taken quite early in the morning.
Would definately go back and stay here.

  • Stayed: May 2013, traveled with friends
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Thank GemPob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iñigo M, Gerente at NH Marbella, responded to this reviewResponded June 6, 2013

Dear GemPob:

Thank you for your review about NH Marbella and for giving us your feedback, which we really appreciate and take into account.
It has been a pleasure to read that you spent wonderful days here and you appreciated our efforts to have a perfectly maintained hotel.
We all are looking forward to welcoming you back to the NH Marbella in the near future and, once again, thank you for staying with us.
Best personal regards from Marbella

Iñigo Martinez Berjano | Manager | Hotel NH Marbella

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013 via mobile

We stayed at this hotel as a group of 16 on a hen party. We arrived at 1am and checked in, check in was slow as previously mentioned but the chap behind the desk was friendly and smiled! The rooms were lovely, we all had twin rooms. The only thing I felt was missing was a kettle to make a tea but that's normal abroad!
The location was a little out the way but within a 10 min walk there were some little bars and restaurants, enough for us to do a little bar crawl and end up at a fab beach bar where we spent a fair bit of time!! A taxi to old town Marbella where we are was €20 ride, we headed towards orange square where we had a fab meal. A taxi to Puerta Banus was €25 and when we arrived we were invited by a PR chap for a free bottle of vodka and mixers as there were 16 of us...ideal!
The bar by the pool was not open when we stayed which was ashame as there were 3 hen party's and a football team in so I think it would have been busy!
Breakfast was nice with a good selection.
I would recomend the hotel as we found it clean, modern, good value and accommodating.

  • Stayed: May 2013
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1  Thank Jackthomp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iñigo M, Gerente at NH Marbella, responded to this reviewResponded June 6, 2013

Dear Jackthomp:

Thank you very much for your positive review concerning your recent visit here at the NH Marbella Hotel

With delight we read that you had a very enjoyable stay with us. This is exactly what we try to achieve with every single guest, as we know that holidays are a special time one keeps in fond memory.

With renewed thanks for taking the time to share your experience and recommending our hotel here on Tripadvisor; we hope to have the opportunity to welcome you back in the near future.

Kind regards,

Iñigo Martinez Berjano | Manager | Hotel NH Marbella

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Reviewed May 24, 2013

I stayed in NH Marbella in May 2013 with a friend. We were looking for a relaxing holiday and planned to spend our time lounging by the pool, catching some sun, drinking sangria and eating tapas. We were also looking for a few (not too wild) nights out in some bars! Mainly though, we just wanted a good week away from the UK off work.

We were lucky with weather for May and got to spend a good deal of time out in the sun. Unfortunately, the hotel was a big disappointment. The pictures online are somewhat misleading. The hotel looks great and is very clean (as in the pictures) but there is some false advertisement. The poolside bar is closed completely, is in disrepair and is shabby. You can't get a drink there ever. When we asked about this, the staff didn't answer why this was. The only beverages (alcoholic or non) you can purchase are in the bar in the basement, which is a bit of a faff when you're trying to relax. You are limited by what you can buy and the pricing in the menu is incorrect - you can only purchase small drinks to take outside, even though the large drinks are better value. You will also find that you are charged more than the menu prices for drinks such as sangria and the staff will play dumb when you challenge them - there is no getting around it. The bar staff will also annoyingly serve any Spanish customer before you, even if you have been waiting for 20 minutes and they have just arrived and EVEN if you speak to them in Spanish. Very, very rude. There is also no one staffing the bar and you can wait up to 20 minutes to be served.

Our second disappointment was the room. Clean and spacious yes; hot, sticky and uncomfortable, yes! The air conditioning didn't work, the shower was hot/cold/scorching intermittently throughout your shower. We asked twice a day, every day for it to be fixed and it never was. We also asked to change rooms every day for the first four. The hotel was not fully occupied, despite this, they just kept saying someone would fix it. Their eventual solution was to lock us out of our room at 0100 in the morning three days in a row and to ask us then, after we had been out for drinks, if we wanted to move rooms. Obviously, we didn't want to move at 1am and were more annoyed about being locked out repeatedly! If we asked the next day to move, they would say the room was being fixed again. When we asked why we kept being locked out, or why our room facilities were broken, they again, played dumb. Terrible service and terrible tactics. Not once did they fix our room and not once did they offer a room change at a reasonable time and they never explained why we kept getting locked out.

The hotel provides free wifi which is helpful. It is less helpful that it logs off every 20 minutes and doesn't recognise your password anymore.

The breakfasts were tasty and there was a lot of variety for different nationalities. There was a good supply of fruit and fruit juices, although these were often full of extra sugar which was disappointing. My only complaint with breakfast was that it was identical every day, which became very boring after 7 nights. I can't imagine how boring it would be after 14. We had lunch at the hotel on our last day and as there was no Spanish option we went for pasta. It tasted like tinned sauce warmed up in a microwave on top of overcooked pasta. The restaurant was empty and it took 10 minutes for a waiter to even come to our table. It also cost about twice as much as the delicious tapas in Marbella central.

My final irritation was the distance from Marbella. It isn't too far actually - only about 10 minutes or so walk to the beginning of the beach, 20 minutes to Marbella bars and 30 minutes to Old Town. However, the walk is along a busy dual carriageway and isn't very attractive. It does get a little boring and there isn't anything nice surrounding the hotel.

Overall, a big disappointment. We had a great holiday because we made it our own; the weather was good, we ate great food in Marbella central and had some nice drinks. The beds are comfortable, the hotel is clean. However, the facilities in the hotel are dreadful and the service is awful. The location is suboptimal.

I would advise people to stay somewhere else if they were going to Marbella. This hotel is a rip-off and the staff are useless.

Room Tip: Ask for a room with a functioning shower and air conditioning.
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  • Stayed: May 2013, traveled with friends
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Thank Ashley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iñigo M, Gerente at NH Marbella, responded to this reviewResponded November 21, 2013

Dear Ashley S:

Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services and staff of our Hotel during your recent stay with us.

At Hotel NH Marbella it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish it with success. However, some aspects of our hotel, like the noise some nights & the quiet at night, seems not to be as good as you expected.

We have taken note of your comments about the that and would like to inform you that the hotel has an action plans at the moment to improve it

Please accept my most sincere apologies for all the inconveniences caused

Thanking you again for your time and your comment, I look forward to hearing from you soon.

Yours sincerely,

Iñigo Martinez Berjano | Director | Hotel NH Marbella

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Reviewed May 19, 2013

We were in Andalucia looking at towns in the local area to advise a client on a property purchase. The hotel was convenient as not in town, so relatively easy to drive to and from. The rooms are relatively large by comparison with most. We did not use any of the amenities other than breakfast and garage. Breakfast buffet extensive and we were there relatively early, so we never suffered any queues or shortages as other reviewers seem to have done. Front of House satff very friendly and helpful - recommended a fish restaurant (Miraflores) which was a 5 minute walk from the old centre of Marbella - excellent seafood (3 courses, bottle of wine - €65). Room was clean, nice bathroom, shower a bit on the weak side, nice toiletries including a sponge! Biggest grumble is free wifi - you get a very slow connection for free (otherwise €10) - so bad I could not check-in on line and ended up doing it on my Blackberry - when will hoteliers learn that if you are going to offer a service, it must come up to scratch - otherwise it is better not to offer it at all as it can only generate bad comments and negative goodwill.

Room Tip: Hotel is in the shape of a square with one side missing. Ask for a room on the inside which faces t...
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  • Stayed: May 2013, traveled on business
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Thank SRPLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iñigo M, Gerente at NH Marbella, responded to this reviewResponded June 8, 2013

Dear SRPLondon:

We wish to thank you for posting your review on Tripadvisor.

Your evaluation helps us to find out if we did indeed fulfil all of your expectations, and we are very pleased to read that you liked our breakfast and rooms.

In reference to the wifi connection it is a free service of the hotel, in case it should not be enough in any room we do offer additional routers and wires to get connected. Please ask us next time and we will be more than happy to help out.

It was a pleasure having you as our guest and we are already looking forward to welcoming you back soon.

With kind regards,

Iñigo Martinez Berjano | Manger | Hotel NH Marbella

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Marbella

Address: Avenida Conde de Rudi, s/n | The Golden Mile, 29600, Marbella, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Marbella
#12 Luxury Hotel in Marbella
#21 Romantic Hotel in Marbella
Price Range: $86 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Marbella 4*
Number of rooms: 163
Official Description (provided by the hotel):
The four-star NH Marbella puts you in the heart of Andalusia's Costa del Sol, steps away from pristine beaches and mere minutes from the country's most glamorous destinations for fun in the sun. ... more   less 
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Also Known As:
Nh Marbella Hotel Marbella
Nh Hotels Marbella
Nh Hotel Marbella

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