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“Appalling, Dirty, Outdated and Unbelievably Rude Staff” 1 of 5 bubbles
Review of Park Plaza Suites

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Park Plaza Suites
Ranked #65 of 71 Hotels in Marbella
Wirral
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Appalling, Dirty, Outdated and Unbelievably Rude Staff”
1 of 5 bubbles Reviewed July 2, 2013

I reserved a room here for a one night stay last week, staying 27th June. I arrived at the hotel reception and found the lady utterly rude and unhelpful.
Upon being given the keys to my room, I walked through the most outdated hotel I have ever seen to find my room.
This was the final straw for me. I entered into a dirty room with tacky furniture. Bed sheets dirty, no towels, no toilet roll. Nothing.
The balcony area was a health hazard.
I checked out immediately and didn't stay the night, even though I had paid up front and could not get a refund.

AVOID.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank adammills86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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170 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
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English first
Baildon, England
Level Contributor
93 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed July 1, 2013 via mobile

Stayed here for three nights on a lads golfing/drinking trip. Stayed in 1122 which was a great size and had a great view of the sea/beach and Plaza Beach day resort from the wrap round balcony.
The rooms are huge but the fixtures and fittings (all gold and marble) hark back to the 70's. three good sized bedrooms. Would recommend as its close to the action and not too expensive.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank damo0808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bromley, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed June 24, 2013

I stayed here as a work trip to Marbella in the month of June 2013

We had a 3 bedroom apartment, first of all i want to point out that the location was perfect we was literally a 5 minutes walk from everything Bars, Dining etc (Yes that does also include a McDonald's)

The Good points:
• Very large rooms - I couldn't believe my eyes, it was like the room that kept on giving.
• Fantastic patio space.
• Very Clean

There was only 2 bad points really about the apartments:
• The rooms were a little dated
• There was a few broken things in the apartment, looks like although they clean them they don't have a handyman to look after the smaller things.

I definitely i think this hotel is work a 4 star and was a great holiday.

Regards
Jamie

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jamie r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
198 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed April 11, 2013 via mobile

Great location. Right next to the sea and a short walk to strip. Huge apartments, cleaned daily, was satisfied. But in places starting to look run down, like lights not working or just not there in communal areas. Furniture in reception getting past its best. I was part of a large group and it suited our needs. Our apartment had a huge lounge/diner, kitchen, 3 bathrooms and 2 bedrooms, and a balcony with partial sea view.

  • Stayed April 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Tlemon62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 18, 2013

Great location for a holiday with friends. Clean spacious apartments, Right on the beach, close to clubs, pool parties and supermarket. Will definitley go back. I would recommend to anyone going to Marbella on a girls/boys holiday.

  • Stayed May 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Holidaylove_x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turku, Finland
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed October 27, 2012

Balcony and sea view (with extra price): a french one and indeed not a sea view, if were not able to crane out. Bubble bath: broken. Gym: mostly broken. Air con: broken. Minibar: empty and musty. Swimming pool: no. I tried to reach the hotel manager: not available. Room needed to be paid beforehand, and of course no possibility to cancel the remaining nights. Why is this hotel categorized with four stars?

  • Stayed September 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank minea900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Marbella hotels

East Sussex
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed September 12, 2012

We have stayed in the apartments every year for the last 13 year (first weekend of September) and its never changed. In desperate need of renovation. The reception is very deceiving as its makes it look very oppulent, but I suppose you get what you pay for. The apartments are in a fab location for a girls holiday as everything is right on your doorstep. We had a two bed apartment this time and it was massive but very tired looking - 2 bathrooms, one toilet, 2 double bedrooms, walk in wardrobe, huge lounge/diner, big balcony and kitchen but we are literally in there for about 8 hours a day so never get the most out of it and dont really care that the furniture is not to our liking!!
We asked for an extra bed as there were 5 of us, not a problem they did this and didnt charge us, not sure if that was an error or they just do it! Very small bed though!

We had decided not to go to the beach as its not great and neither is the sea so we booked The Sala Beach club and Ocean Club. Loved both but preferred Sala as not so posy, even though we go we are now too old to pose, but great people watching!!! Sala Beach on Sunday is great as its empty. Service bit hit and miss but food was fantastic. Pay the extra and go to the beach clubs. Roll on September 2013

We will always go back but if you want luxury this wouldnt be the place.

Room Tip: We stayed in room 1832, very big
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Suzy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Plaza Suites

Property: Park Plaza Suites
Address: Pasaje Maritimo Benabola | Puerto Banús, 29660, Marbella, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in Marbella
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Plaza Suites 4*
Number of rooms: 55
Reservation Options:
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Also Known As:
Park Plaza Hotel Marbella
Park Plaza Marbella
Marbella Park Plaza

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