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“Ok but not 4 star”

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Hotel Sultan Club Marbella
Reviewed August 10, 2012

Spent 9 days recently. Great location , ok less than 10 mins to the beach and promenade bars and resturants. Food a bit drab in most places all the same, go to the old town for something different about 20 min walk. Apart Hotel not at all a hotel, but good services in apartments, decor outdated, beds so uncomfortable air con a bit dated not very good, no good info on things to do anywhere, pool very small for sunbathing covered in palm trees and gardens not well maintained or balcony gardens even saw rats ! Clean interior. Ok but would not recommend or go again

Stayed: August 2012, traveled with family
4  Thank Holiday28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 16, 2012

Was concerned after reading all the reviews but am happy to say we had a great time
For those who say decor a bit tired etc they must look at the location ie amazing and the cost ie very low
Things were a little dated but spotless clean and the maid did a great job everyday
It was very quiet and you can walk everywhere
The pool area is small and only sunny at certain times of day but again very clean and nice
To stay somewhere really smart in same location would cost over 2x as much ( I checked)
We went as a family and it was fine
I do see this as the perfect place for couples on a budget groups of fr I ends getting away
Don't have breakfast as was not great and plenty of inexpensive places walking distance
Bit tight only having free wifi in lobby but have heard this is true of most places in Spain
I would recommend

  • Stayed: July 2012, traveled with family
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Thank Fishlet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2012

Just back from a 10 night stay at this hotel and it was really excellent. It is in a really great location in that you are a 10 minute walk to the beach front (turn right out of the hotel entrance) where you will find an excellent range of bars and restaurants. The marina area is particularly good for bars and you get a chance to mix with some of the locals. Also if you turn left out of the hotel and go upon onto the main road you are about a 15-20 minute into the old town which is really worth it as it is also full of lovely restaurants and nice shops and has a really authentic Spanish feel about it.
Also on the main road there are a couple of really good supermarkets. There is an Open Cor very close by but keep walking for another couple of minutes and you will find a Mercadonna which is a much more local supermarket and has everything you could possibly need.
The apartments are very spacious and whilst some people have complained about the decor being old fashioned or tired I think they are just being fussy. The decor is very spanish in style and very clean so what more do you want. The kitchen is one of the best I have came across in Spain and includes a washing machine and dish washer. Yes, not what you go on holiday for but we found this really handy and I am sure most familys would. Also we had huge balcony which had the sun from 2pm onwards so we had our own private sunbathing area. The pool area is nice but does not open until 10.30am which at first was a bit of surprise however the sun does not really clear on the surrounding buildings so this works out fine. The indoor pool is really nice and hotel guests can use the indoor pool, jacuzzi and sauna - it is just beauty treatments that cost. However you do have to wear a bathing cap to use the indoor pool but you get one of those plastic ones in the room so these are ideal.
I don't think the hotel is particularly child family (I don't mean that in a bad way) but there is no play area for the kids, or kids club, for my husband and I this was just perfect. Also the pool area has no thumpy music which again was ideal. Also the furniture in apartments was glass and iron so again not family friendly.

All-in-all a great hotel for adults. Well done the Hotel Sultan Club !

Room Tip: See if you can get the top floor then you can sunbathe on your wn balconey
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  • Stayed: July 2012, traveled as a couple
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1  Thank CaptainsWife1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2012

The Sultan Club accomodated our every need, a very clean and friendly environment and the room was pleasing too. Very ample kitchen area included were microwave, dishwasher, fridge/freezer, hob etc. big lounge area with TV also with some english channels leading onto a big patio area overlooking the pool. 1 down side the pool was a bit overlooked and overshadowed from buildings and trees so limited time available to sunbathe by pool. Bedroom with twin beds and plenty of wardrobe space leading onto large ensuite. Location of this hotel is roughly a 10min drive from the bars and clubs of puerto banus but is nice to be able to escape it. The nightlife is amazing, if you're into places where people seem to think money is no object then this is the place for your stag and hen. Plenty of like minded people celebrating one thing or another. The hotel itself gets a big thumbs up and would happily stay there on a stag party again, not so sure i would stay with my wife and 2 small children!!

  • Stayed: June 2012, traveled with friends
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Thank RobsTravels3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2012

This Hotel was probably good in its day however I was so dissapointed, it just wasent the standard we are used to. We where only staying for 4 nights so it wasent too bad but it was just so dated and although they appeard to be cleaning a lot it just didnt feel or look clean. I have to say the room was spacious with a kitchen area and sitting area but a kitchen is the last thing i want to see when i am away. The small dinning area for breakfast only was ok with lovley white table cloths and it was rather plesant the actual breakfast was ok ish. My biggest disapointment was the pool area it was just awful, it was grubby and the sun didnt appear utill noon, the sun loungers where minging and the pool looked unclean, there was no atmosphere and no bar at the pool area, they did not do snacks and the only thing available was ice cream. The location of this hotel was ok not far from the main area where all the bars and restraunts are but i definaltly would not stay or recommend this hotel if you are used to good 5 star hotels.

Room Tip: Choose a room in another hotel.
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  • Stayed: June 2012, traveled as a couple
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Thank chris_tt_12551994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2012

This was our 3rd stay at the Sultan because our last stays were perfect unfortunatly this stay was terrible. Majority of guests were groups of women & men with no regard for other guests. All night parties, bad language, sexual mis-conduct, disrespect for staff. The pool area was more or less taken over by both groups. Bad planning by reception meant for the last 3 nights of our stay our room was between a group of 8 men who were going from room to room drinking and shouting, complained to worn out receptionist who said they had only 1 room on another floor but there were other groups staying there he advised us to call security if we were distrurbed at night which we did at 3am and after an argument ensued where physical violence was threatened we called securityagain at 4am they verbally abused the security guard who then threatened to call police only then was peace restored. Wont recommend or stay again my 14 year old daughter was afraid. Marbella as a resort is lovely beach great locals very friendly and helpful would stay in Marbella again but not not at sultan. Felt staff were trying their best but were very tired.

Room Tip: Dont stay here if loking for relaxed holiday
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  • Stayed: June 2012, traveled with family
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2  Thank P F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2012

Stayed first week of June 2012. Nice looking hotel from outside, reasonable and spacious appartments. We had a room on second floor at front of hotel overlooking the road, but could see mountains one way and sea in the distance to our right.
Only 5 min walk to sea front and beach. Road not noisy at all. Good location to shops and restaurants. No night clubs nearby so quiet at night. Except for our next door neighbours had a noisy party two nights on their balcony till 7 am, had to turn up aircon to drown out the noise! We told reception about it next morning but they didnt seem to care at all and just said "oh yes well friday night and saturday party night."
Following morning found next doors room door wide open with man lying on a bed completely comatosed and with vomit all over the floor and empty bottles everywhere. His wallet lying on the side for anyone to take.Told reception about him because we were rather concerned and they didnt seem too bothered again and said they'll tell the maid! Poor girl!
Appartment furnished basically, Didnt care too much for the decor but then we didnt stay in all day! Balcony very large with 2 sunbeds and 2 plastic cheap chairs and rusty table.Dodgy lights buzzing in sitting room, dodgy electic cable on bedside lamp, young daughter got locked in bathroom cos door handle catch had broken and she couldnt open it, We managed to free her from outside luckily. Quite hard beds and put you up bed was ok. Kitchen was very basicly stocked with utensils. We had no kettle but used a pan to boil water instead. didnt use the washing machine or dishwasher at all. Only had 2 knives in the drawer and 3 cups and saucers, but borrowed from breakfast room!
Breakfast wasn't up to 4star rating at all. Cold cooked breakfast, disgusting fruit juice from a machine. When leaving hotel they tried to charge us for breakfasts although already paid for when booking. They disputed this, the man at reception kept shaking his head so we had to find our booking reference to prove it.
Only nice thing was hotel pool which was clean and had sunbeds around. Smell of canabis being smoked around pool one day tho. Didnt use spa facilities had a look but looked a bit tired. Staff were helpful when we asked how to get somewhere, but miserable. Maid was friendly tho and gave us extra sheets and blanket.
Marbella is a nice place to visit but I wouldnt stay here again for sure. Don't recommend for young children tho. Despite hotel not great we still had a great holiday in Marbella.

  • Stayed: June 2012, traveled with family
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1  Thank Elizabeth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sultan Club Marbella

Address: Avenida Arturo Rubenstein, 29600, Marbella, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Kitchenette Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #6 of 65 Specialty Lodging in Marbella
Price Range: $86 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Sultan Club Marbella 4*
Number of rooms: 76
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Also Known As:
Sultan Hotel Marbella
Sultan Club Marbella

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