We stayed in Los Monteros from 5/09/2012 - 8/09/2012 in room :221 and had a great stay. I was mesmerised with the property. But as they say services are the key to the success of any organisations .In this case, it was dissapointing. On check out, I forgot my blue Calvin Klein bikini in the balcony of the room . When I arrived home, I realised that I had left the same on the balconychairs to dry after a long day at La Cabane. I sent them an email to which there was NO RESPONSE!! Secondly, I called the front office staff to enquire to which they said they didnt find any bikini in the room. So much so they said my bikini would have flown off from the balcony as it was windy!!!!!!!! How bizarre!
I worked for a 5 star hotel myself and I exactly know the protocol or procedures on clearing a room! This completely ruined my whole experience.Will never stay in the hotel ever again.
- Official Description (provided by the hotel):
- Located in the most exclusive area of the Costa del Sol, just few minutes from Marbella and Puerto Banús, is the iconic Hotel Los Monteros, a reference in the area. Combining tradition, art and exquisite surroundings, this establishment offers a unique setting for enjoying excellent accommodation, indulging Mediterranean cuisine, practice your swing in the Golf Mile or enjoy one of the most exclusive Beach Clubs in Europe, "La Cabane". ... more less
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