I found this beach club as i walked along from the Beach House in Elvira, I understand there is the hotel that is also part of this complex.
On entering it is clean with a lovely outdoor infinity pool with decent chairs /beds to lay on over looking the sea at a slightly higher view.
You also have beds on the beach side.
I asked for a tour to check out the facilities, the ladies were very helpful but on reception there command of the English language was very poor. For a place where a lot of the guest are international and speak English there needed to be someone who had a good command.
Reason i make this point was a gentleman was asking for the doors for the disabled area to be opened up for him and his wife who was in a wheel chair to exit but the woman at reception had no idea what he was saying and this went on and the man said it no less then 8 times. In the end I had to interrupt and try and explain it to the receptionist she at last understood ad the man was able to leave.
not good really for a 5 star establishment.
The following Sunday i again visited to look, only by the reception it seemed very quiet and I decided to make an appointment. For treatments and use of the facilities.
When I then went on the day of the appointment, I was not told that on that day they had a convention for at least 75 people including a number of children, the food was buffet only, and that the fact that at least 40 of the people wanted to use the Spa all at the same time the noise was as if you were in a inside playground.
15 people wanted to squeeze into the jacuzzi to have there photo taken all together, the changing rooms were so noisy. No relaxation.
You pay 12 Euros to use the beds on the beach side however even though you are paying for a day in the Spa you are not allowed by the Pool side.
This is stupid and not acceptable as they want you to pay another 35 Euros or 65 if you are not in the hotel to use the Pool area.
Due to the unacceptable noise I asked for treatment to be earlier, they said I had to wait an hour, I therefore took myself off to the Pool area and sat there.
The treatment was excellent the room was comfortable and I was happy with it.
As I was leaving and during my day there I did say i was unhappy about the noise and I had paid for a facility for I could not use. When leaving I was not offered a drink or any money off even though it was not a complete day.
No food was served at the beach side beds, this was not mentioned although I had asked prior to booking it was only the buffet yet along with 70 plus people it was a noisy nightmare.
I don't know if I would go again, but if I was going to would want to make sure it is not going to be day when they is a 70 plus persons event. realistically they should of closed it for the day.
Thats what I think anyway.
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