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“Beautiful hotel”

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Gran Melia Don Pepe
Ranked #5 of 70 Hotels in Marbella
Certificate of Excellence
Hilton Head, South Carolina
Level 6 Contributor
428 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
“Beautiful hotel”
Reviewed September 7, 2013 via mobile

Stayed here as part of a Tauck Tour. Beautiful public spaces and grounds. Fantastic location and views. The food was OK but I would call it "hotel food". It is in walking distance of so many restaurants this should not be an issue for most. If returning to Marbella I probably would look for somewhere else.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DocHarrisHHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, at Gran Melia Don Pepe, responded to this review, September 12, 2013
Dear Dag R.
First of all we would like to thank you indeed for having taken some of your valuable time to send us your opinion.
We really appreciate your comments, do not hesitate that we will take good note about them in order to keep improving our service, ensuring a good quality service and guest satisfaction.
Looking forward to welcoming you again and making your stay an unforgettable experience
We send our best greetings from heart,

Lluis M. González
E-Guest Experience
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,720 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (344)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
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English first
London
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 3, 2013

First Family holiday with our new born and couldn't ask for more.

Great service, location and facilities.

Loved it will go back next year!

Only thing... Please upgrade the sun loungers... Think they need it.

Room Tip: Go for the red level.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SharkyLoans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, September 6, 2013
Dear SharkyLoans

Thank you very much to share your experience at Gran Meliá Don Pepe with all de users of Tripadvisor’s website.

Your word motivates us to keep on working hard in order to reach the excellence at our services and facilities.

We take note about your comment about the sun beds.

We hope to see you again next year between us.

Have a wonderful day,

Greetings from heart,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

I spent 10 wonderfull days.This is a special hotel. Everything is fine. Certainly, I'll come back in the future. To eat at the restaurants of the Gran Melia Don Pepe Hotel is a real pleasure. Do not hesitate to try ESPETOS .

Room Tip: Higher floors have nice view, both sides.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cristian_Bucharest69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, September 6, 2013
Dear Christian Bucharest69,

Thank you very much to share your experience with us.

We are glad to know that our guests enjoy their holidays between us and especially in our restaurants.

We hope to see you soon at Gran Meliá Don Pepe, and please do not hesitate to contact us for anything you need.

Greetings from heart,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 30, 2013

I will not talk as a guest this time but as a person who has done her internship during 6 months in the hotel. I had the opportunity to work along managers , participate in some projects and learn how various departments are managed. I have seen the development of new concepts and opening/renovation of various areas inside the hotel . Put strong and motivated managers in a well reputed five star hotel and you will get "uniqueness" as a result. Thank you for all the departments I worked with : from Red Level with Lluis M. To Comercial/Events with Maria and F&B with Macarena . Thanks to my colleagues in Reservation and Revenue, in Room Service, in Reception specially Rosio who was always here to help, Human Resources and all that I have forgotten. Keep on the great job and remember that behind any hard work, there are always great results !

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carouli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, August 31, 2013
Dear Carouli,

We are glad to meet a person like you in our hotel. And we thank you for sharing your experience with the Tripadvisor’s Community.

It was a really pleasure to be your colleagues during your internship and we look forward to see you again!

Best regards from the Management, heads of departments and staff.

Greetings from heart,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 4 Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 30, 2013

it is fact that Marbella`s golden days are gone long before and so the hotels best times also.

Room: small, old fashioned furniture, needs renovation also the bathroom. Balcony was ok with niece view to the ocean.

Room cleaning: mostly late afternoon although we lighted the "green lamp" ready to clean. Tissues were not refilled until our departure.

Pool&garden area: not really relaxing as older children played loudly in the main pool and staff did not act on it

Restaurants: we tried all and beside the Cappuchino which was fine the others are not recommended. bad service, dirty furniture and menu card, food not good.
In TBone the waiter answered the question which red wine he can suggest us with "most guests are choosing this xxEUR wine". Really this answer in an expensive 5* hotel?! they can`t be serious but they are.

In total no way 5*, price - performance is not ok, reception, restaurant employees, breakfast staff and housekeeping speaks just basic english (unfortunately normal in Spain) but I am not expecting this in an international Melia Hotel.
Had discussion regarding a Melia voucher with reception again and this also reduced feeling comfortable with the Don Pepe. Would not recommend this hotel to friends or business partners.

Room Tip: We suggest the 1st floor at the right side as there is a big tree - therefore this rooms are not tha...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank heikeanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, September 6, 2013
Dear Ms Heikeanna,

First of all thank you very much for choosing our Gran Melia hotel during your stay in Marbella.

We do apologize for not having achieved your expectations with our decoration, we have different types of rooms, and it seems that you have stayed in one with classic decoration. The cleaning room it is usually done during the morning and we suggest asking for one our in particular up to the wishes.

Regarding our restaurants, we are really sorry that any of our four options, including the two Michelin stars have not covered your expectations; we try to give the biggest possible range of tastes.

We would be delighted if you to us a second opportunity during your next stay in Marbella.

Greetings from heart.

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Letchworth, United Kingdom
1 review
Reviewed August 29, 2013

This is really fabulous hotel. This is my third visit. I love the relaxed pool location. The staff are very attentive. I play tennis and always have a few coaching sessions with Ernesto who is a brilliant coach and delightful human being. He epitomises the caring values I experience when I stay here. Rafael who looks after the pool area is also a really great guy. Great food at all the restaurants but Capuchino is my favourite spot to chill and relax, lunch or dinner. The red level staff go out of their way to ensure you are happy. Highly recommend you treat yourself.

Room Tip: Red level comes with nice touches sea view rooms fabulous
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philip G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, September 6, 2013
Dear Mr Philip,

Please, let us thank you for choosing our hotel during your stay in Marbella and thank you for your wonderful words about all our team and about Ernesto, Rafael in particular. It is a pleasure to have been your hosts and we do hope to be it once again not very far.

We are delightful with your comments. They encourage us to continue our daily job in the same line, giving the best and the most personalized possible service.

Looking forward meeting you once again.

We send our best greetings from heart,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 28, 2013

My fiancee and I decided to go for a quick relaxing weekend getaway. The hotel is beautiful, lovely team of staff and the rooms are very clean. The pools are lovely and the food also. We really enjoyed breakfast with the gorgeous, lush tropical garden views. We live in Marbella and will definitely be back for quick getaway from home. All in all, this hotel is peace to the soul! A bit pricey in high season.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicolas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, September 5, 2013
Dear Mr. Nicholas D,

First of all, let us thank you for giving the opportunity to have been your home in your last little holidays.

We love know that we will be again your choice in another short break.

Thank you again for your kind words. Looking forward to see you again,

Greetings from heart,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Melia Don Pepe

Property: Gran Melia Don Pepe
Address: Jose Melia s/n, 29602, Marbella, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Marbella
#2 Spa Hotel in Marbella
#4 On the Beach Hotel in Marbella
#8 Business Hotel in Marbella
#8 Romantic Hotel in Marbella
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Gran Melia Don Pepe 5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Gran Melia Don Pepe Hotel Marbella
Gran Melia Marbella
Gran Melia Hotel Marbella
Don Pepe Marbella
Don Pepe Hotel Marbella

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