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“Fantastic Hotel”

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Gran Melia Don Pepe
Ranked #5 of 70 Hotels in Marbella
Certificate of Excellence
Reviewed August 27, 2013

For the third year running we spent 2 weeks there in July. The location and service are fantastic. The guys at the pool work very hard to find you shade from the hot Spanish sun. The restaurants are very good, although the menus could be more varied.

  • Stayed: July 2013, traveled as a couple
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Thank LondonSpike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this reviewResponded August 30, 2013

Dear LondonSpike,

Thank you very much on behalf all the staff of Gran Meliá Don Pepe​​ for writing these beautiful and amazing words.

We are honored to receive comments like yours, and we are really happy to know that you have enjoyed our services.

We will be delighted to welcome you back again in the near future and try to surprise you even more.

Best greetings from heart,

Lluis M. González
E-Guest Experience

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737 - 743 of 1,837 reviews

Reviewed August 26, 2013

My husband and I stayed for 2 weeks at Don Pepe Hotel in july and it was wonderful. The hotel itself is beautiful, staff were wonderful so helpful and professional but also very friendly indeed.Should I have to pick a member of staff it would have to be without a doubt Rafael at poolside. This man is worth his weight in gold, such a pleasant person and so helpful, this man in great heat runs everywhere and attends the guests every need.Well done Rafael. The rooms were cleaned extremely well and very quickly, again smiling friendly staff.Rooms not massive but adequte, plenty of mirrors so we weren't tripping over each other. Ice machine on each floor, very handy. Mini-bar replenished most days but not always reliable. Breakfast great, very good selection. We ate a couple of times in T-Bone Grill, while very good the menu didn't change so we stopped going.
We would definately go back to Gran Melia Don Pepe, 41 steps down to promenade and few minutes walk to many restaurants and bars, location very good.Old Town and Orange Square were about 20-30 min walk

Room Tip: Lower floors can loose out on sea view because of trees. We were on 4th floor - perfect. Note-Mount...
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  • Stayed: July 2013, traveled as a couple
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1  Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this reviewResponded August 27, 2013

Dear Margaret B,

Many thanks for your words; these nice comments make us really happy and proud.

Be sure that we will use your comment about our T-Bone Restaurant for our future improvement plans.

We look forward for welcoming you again in the Gran Meliá Don Pepe and have the opportunity to offer you our best smile.

Greetings from heart,

Lluis M. González
E-Guest Experience

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Reviewed August 21, 2013

What a pleasant surprise, very nice hotel, obviously recently or being refurbished but the staff were all very polite and efficient. Very old school type hotel, but nice to visit after being to boutique hotels where they think there great, this is a good old fashioned style hotel. With a lovely breakfast everything you could imagine. Excellent ice cream chocolate bar. And for lunch you must try the liquid garden for lunch. Right on the walkway is cappuccino very nice for coffee after a walk into Marbella town. Will definately return.

Stayed: August 2013, traveled as a couple
2  Thank oscardogBirminghamUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this reviewResponded August 24, 2013

Dear Mr. oscardogBirminghamUk,

First of all, we would like to thank you for choosing our hotel during your stay in Marbella and for taking the time to share your opinion in this website.

It is a pleasure for the entire team to read your feedback and to know that your stay at the Gran Meliá Don Pepe has been a nice experience. As you know our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. We believe that hospitality nowadays is about experience, and not about appearance.

Nevertheless, as you have mentioned, we are refurbishing our facilities and opening new options for our guests, for example The Liquid Garden and our Darcis Corner. Your positive comments will help to be sure that both options have been good decisions.

Looking forward meeting you again in Marbella,

Greetings from heart,

Lluis M. González
E-Guest Experience

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Reviewed August 18, 2013

We were pleasantly treated to a 4 night stay by a reward program. Therefore, I cannot comment on the price/value. However, I can describe the accommodations and resort itself.

The resort location is very nice. Right on the beach. The landscaped grounds are gorgeous and the pool area is lovely. The hotel is set back from the beach, with the gardens and pool next, then a staircase to the Marbella beach walkway and seashore. There are shops and restaurants along the walkway, steps from the sand and ocean. The seashore is beautiful, but the sand is rocky and coarse. Bring sandals and swim shoes if you want to walk on the beach and play in the surf.

We had a standard room which was fine for the two of us. We did have an ocean view through the trees, as we were on the second floor, but it was lovely. The balcony was nice. The room had a refrigerator. It was clean, with turndown service at night. As others have remarked, the bathroom is tiny. And as in most countries other than the United States, the king bed is actually two twin beds pushed together.

Most of our meals were with the group and served as a buffet. The food was plentiful and diverse. The breakfast buffet was amazing-so many choices, with food for every palette. I enjoyed the selections indicative of the area.

We took many side trips during the day, including Gibraltar one day and Tangier another. Others in the group travelled to Ronda and explored the old town of Marbella. We spent one day poolside shaded by a cabana.

The staff was friendly and helpful. The lobby very beautiful.
Enjoy!

  • Stayed: September 2012, traveled on business
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3  Thank eyesee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this reviewResponded August 27, 2013

Dear eyesee,

In the first place, we would like to thank you for choosing us for your stay in Marbella. And we would also like to thank you for having taken some of your valuable time to share your experience with the Tripadvisor Community.

We are very happy to know that we were able to make your stay enjoyable and our Hospitality and Service met your expectations. And we appreciate your positive comments about our breakfast,

We look forward to welcome you back at The Gran Meliá Don Pepe.

Greetings from heart,

Lluis M. González
E-Guest Experience

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Reviewed August 13, 2013

We just returned from spending 2 weeks in Marbella at the Don Pepe. The lounge was again refurnished. Added to the food selection is a Chocolate/Ice Cream room at the pool. We found that our room also was refurnished along with new drapes. Housekeeping, was done quickly in the morning and the turn-down with the chocolate on the pillows added to decor when we returned. Each evening we got a phone call from the Red Level lounge whether our day was okay. We booked our 2 week stay for next year. Although we have read some reviews, we just found the staff just outstanding, especially, Raphael at the pool with the extra towels and setting up our umbrella.

Room Tip: Get a room overlooking the sea. If your budget allows you go the RedLeval floors.
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  • Stayed: July 2013, traveled as a couple
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2  Thank Mkader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this reviewResponded August 20, 2013

Dear MKader,

First of all, thank you for your kind words. We are glad to know that you enjoyed our Gran Meliá Don Pepe, as well as our service and facilities.

We are very proud to receive comments like yours, as you know, our purpose is to offer to our guests an unforgettable experience.

Thanks again for taking your time to share your experience with all the users of Tripadvisor.

We will share your comment to all our team and especially to our colleague Rafael.

We'll see you soon again with us.

Greetings from heart,

Lluis M. González
E-Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

Room was very nice although bathroom dated. I had a sea view room on the 'red' floor.
I was there on business for a conference which resulted in the internet being unusable as so many people trying to use it.

  • Stayed: March 2013, traveled on business
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Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this reviewResponded August 9, 2013

Dear Gary C.,

First of all we want to thank you for your comment referring your last stay with us. Thank you so much for it and for sharing it with another Tripadvisor's users.

We will take good note about your comments referring our internet conection in order to keep improving our facilities.

It would be a pleasure to see you again.

Greetings from heart,

Lluis M. González
E-Guest Experience

Report response as inappropriate
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Reviewed August 6, 2013

A very nice hotel with beautiful surroundings. Something like a Bond movie from the 60s. Also, I took a tennis lesson with Ernesto and it was the absolutely perfect teacher. Can be recommended!
Mr. Larsson

  • Stayed: July 2013, traveled as a couple
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2  Thank Owe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this reviewResponded August 24, 2013

Dear Owe H,

When are really proud to read a comment like your. We thank you for sharing it with the rest of Trip advisor’s community and, of course, for being our guest.

It is a big pleasure to feel your satisfaction in the hotel facilities and especially for the comments referring to our staff. It would be a pleasure to congratulate Ernesto for your valuation of him.

We look forward to welcoming you back to the hotel on your next trip to Gran Meliá Don Pepe and give you the same experience as your last stay with us.

Greetings from heart,

Lluis M. González
E-Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Melia Don Pepe

Address: Jose Melia s/n, 29602, Marbella, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Marbella
#3 Luxury Hotel in Marbella
#4 On the Beach Hotel in Marbella
#8 Romantic Hotel in Marbella
#8 Business Hotel in Marbella
Price Range: $179 - $1,028 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Don Pepe 5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Gran Melia Don Pepe Hotel Marbella
Gran Melia Marbella
Gran Melia Hotel Marbella
Don Pepe Marbella
Don Pepe Hotel Marbella

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