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Gran Melia Don Pepe
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Reviews (1,933)
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Reviewed November 27, 2012

Just returned from 5 days in Marbella and stayed in the Gran Melia Don Pepe. The management and staff were beyond my expectations and couldnt be more helpful and courteous could not recommend this hotel more highly really enjoyed ourlselves. We have stayed in numerous Melia Hotels and this is by far the best. Thank for making our holiday memorable.
Libby Ireland

  • Stayed: November 2012, traveled as a couple
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1  Thank Hazel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, Red Glove Service Manager at Gran Melia Don Pepe, responded to this reviewResponded December 8, 2012

Dear Hazel M.,

Thank you very much for your kind words and for taking the time to share your experience with the Tripadvisor Community.

We are very happy to read that you enjoyed your last stay at the Gran Melia Don Pepe.

We highly appreciate your comments, thanks to them we can continuously keep improving.

Thank you once again and we hope we can meet you again as soonest as possible.

Greetings from heart,

Lluis M. González
Red Glove Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2012

just returned today after a 2 night stay in don pepe, what a brilliant hotel, this hotel is a success as a result of its brilliant staff, what a warm welcome we got, very efficient, room ready at midday, wifi free in all areas of hotel and password offered without being asked for, map of marbella given to us, bill didnt have to be settled at check in, stayed in room 426, very nice mountain view room and very spacious, clairns products in room an added bonus, breakfast excellent, indoor pool lovely at this time of year, everywhere so clean, when sun out yesterday, lovely to see towels and mattresses on the loungers, thanks for brill stay, will be back, also a BIG thank you to staff for bottle of cava on ice left in room as a birthday wish, because stay booked during my birthday month, really nice touch, definately a MELIA hotel,

Room Tip: high up floor
  • Stayed: November 2012, traveled as a couple
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1  Thank germul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, Red Glove Service Manager at Gran Melia Don Pepe, responded to this reviewResponded December 8, 2012

Dear Mr. Cork,

On behalf of all the staff, we would like to thank you for choosing our Hotel for your stay in "La Costa del Sol", as well as for taking the time to share your opinion with the Tripadvisor Community.

We want to thank you for your kind words and for being our guest,

Greetings from heart,

Lluis M. González
Red Glove Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2012

Stayed in the Gran Melai Don Pepe for 3 nights in September in the Red Level, and we LOVED it!!
Marie provided us with a tour of the property and took care of every detail during our stay. She was fantastic and exceeded all of our expectations!!
We look forward to coming back next year for a longer stay. One of the best places we have stayed in Europe.

  • Stayed: September 2012, traveled as a couple
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Thank Edward P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, Red Glove Service Manager at Gran Melia Don Pepe, responded to this reviewResponded December 8, 2012

Dear Mr. Edward,

First of all, we would like to thank you for choosing our hotel and especially our Red Level service.

It is a pleasure for us to know that your stay at the Gran Meliá Don Pepe was an incredible experience. As you know our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. Your positive comments will help us with our continuing effort to assure our Guest Satisfaction.

We hope to welcome you back to "your home in Marbella" and have the opportunity to offer you our best smile.

Greetings from heart,

Lluis M. González
Red Glove Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2012

Stayed in this hotel for 2 nights. Certainly one the nicest hotels I've stayed in. The service was very friendly. The weather was rainy so I could not take advantage of the nice pool area. My room was very nice, spacious with a balcony facing the Mediterranean. WiFi was free, of course (this is Europe). Breakfast buffet was very good with large selection and coffee was good. The center of Marbella is close, but the hotel is away from the traffic of the busy streets. This is the place to stay in Marbella.

  • Stayed: November 2012, traveled on business
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3  Thank Ve8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, Red Glove Service Manager at Gran Melia Don Pepe, responded to this reviewResponded December 8, 2012

Dear Ve8,

In the first place we appreciate your positive comments in relation your recent experience at Gran Melia Don Pepe.

We also thank you for having taken some of your valuable time to send us your comments, that we believe it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.

We hope you visit us again and of course we will be very pleased to welcome you.

Greetings from heart,

Lluis M. González
Red Glove Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2012

My aunts stayed here the other week and had a lovely time. Having stayed there several times before, they found the quality and standard to be high as always. The rooms were clean and stylish with lovely sea views, the food was delicious with a wide variety of choices at every meal to suit every palate. What made the real difference though, and what makes this hotel stand out from all the others, was the staff. Many remembered my aunts from previous stays and welcomed them back like old friends. They went out of their way to help answer any questions they had and did everything in their power to make my aunts' trip a memorable one. Three in particular stood out (Marie, Vanessa and Louis) as they always greeted my aunts with a smile and always had time to chat and make sure they were enjoying their stay. It is this kind of service and particular attention to guests' needs that makes this a wonderful hotel to stay at. My aunts will continue to choose this hotel for their future holidays in Marbella and cannot recommend it highly enough.

  • Stayed: October 2012, traveled with family
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1  Thank diverl14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lluis Miquel G, Red Glove Service Manager at Gran Melia Don Pepe, responded to this reviewResponded December 8, 2012

Dear diverl14,

It is very nice to read your kind comments about the Gran Meliá Don Pepe. We are really proud that your aunts had such a wonderful experience and our Hospitality and RedLevel Service met their expectations.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Greetings from heart,

Lluis M. González
Red Glove Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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