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“Puente Romano's NEW sea grill restaurant. Fab u lous” 5 of 5 bubbles
Review of Puente Romano Beach Resort & Spa Marbella

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Puente Romano Beach Resort & Spa Marbella
Ranked #6 of 70 Hotels in Marbella
Certificate of Excellence
Newcastle upon Tyne, United Kingdom
Level Contributor
137 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Puente Romano's NEW sea grill restaurant. Fab u lous”
5 of 5 bubbles Reviewed July 14, 2013

The newly revamped restaurant is unrecognisable from before. Very cool and calm atmosphere, great cocktails ( especially the mohito). Lovely food, attentive service except for the drinks waitress who felt it beyond her to give our party their drinks and just plonked them all at the end of the table. Half of our party were across the walkway from us and even though she had taken their order from them over there she still just left their drinks at the edge of our table which was a good twenty feet from where they all were. Despite her disinclination to carry drinks around we had a wonderful evening, good food, great wine, lovely sea air wafting over us and lots of laughs, restaurants are always improved with good company.

Room Tip: We were only eating there, not staying.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gillian1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Gerente at Puente Romano Beach Resort & Spa Marbella, responded to this review, August 16, 2013
Dear Guest,

Dear Guest,

Thank you very much for your reviews, it is great to hear you found our new Sea Grill was pleasing and you have enjoyed the facilities. We do apologise for the waiter who was attending your table did not pay attention to your drinks. We have taken note of that and shall make sure this will not happen again and better service provided for all our guests.

Best regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,244 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (200)
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English first
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 10, 2013

I've already stayed twice in this hotel.

Rooms and gardens are high quality.

Location is perfect on the beach front and between Marbella and Puerto Banus. Good exercise opportunity walking from the hotel to one of those locations and back.

Service is not 5 star luxury level. I guess they just employ too many summer interns mixed with a few experienced staffed.

Good live music after dinner.

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank PortugalLx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Gerente at Puente Romano Beach Resort & Spa Marbella, responded to this review, August 12, 2013
Dear Guest,

It is always a pleasure to recieve guests comments and positive feed backs. We are so pleased that you have choosen to stay with us in your recent visits to Marbella. We hope to have the opportunity to welcome you back and serve you gain,

Best regards,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed July 3, 2013

We have been going to Marbella for over 12 years and have now stayed in pretty much all the 'top' hotels. I'd stayed at the Puente Romano twice in this time. It's recently-ish been refurbished so we were excited to go back.

Pros: great location, near the port and old town with its own beach. Lovely setting with newly done up Sea Grill restaurant. Great terrace on the room - but we were lucky that ours had the sun all day. Good sized room - we had a junior suite. Andrew Martin styled so very light. V good concierge service with a super helpful Russian lady who sorted out some issues we had with our rental car - she took complete control and was great.

Cons: the shower in the room! When I stayed there before, a junior suite included a lovely bathroom with proper rainfall shower. Not so now!!! So - junior suite at the P Romano now is NOT what you'd expect a junior suite to be in a 5 star hotel. A member of staff told me that they recently changed the room descriptions, so a junior suite is essentially a standard room. He said if you want a true junior suite, these are now called a 'deluxe garden suite' I believe. The bathroom had NOT been refurbished and although we had a separate shower, it had a shower that was like the one you have at the end of your bath on a long tube. So it had NO power and was useless. We tried to move rooms when we arrived and I spent an hour and a half trying to do this, but they wouldn't upgrade us and could offer no better solution. Bad marks on this - and they didn't bring any sort of fruit basket, glass of wine or anything as a gesture of goodwill - which given we were returning guests, I think they should have.

Terrace wasn't swept or washed once during our 4 night stay. It was really windy last week, so flowers and plants were all over it and so it was dirty. Not 5 star de luxe.

The bed: good size BUT it was rock hard!! If you like zero spring in your bed and waking up aching on your shoulder, you'll love it - but this was once of our worst beds in recent hotels.

Sea Grill: staff aren't trained up enough and it's all a bit casual. Our waitress began taking our order and as we looked at the menu she walked off to start a conversation with another member of staff!! Just unprofessional.

My view is if you're looking for the top hotel in Marbella, the ONLY truly 5 star one is the Marbella Club - we are back there in September.

We have also stayed at the Villa Padierna, Vincci Estrella, NH Alanda and the Don Carlos in the last 2 years as we got married at the Marbella Club last summer, so were on endless visits! Happy to answer any questions on those, too.

Room Tip: Check the room descriptions with the hotel to ensure what you will get is what you think it is, thei...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank globaltraveller2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Director General at Puente Romano Beach Resort & Spa Marbella, responded to this review, July 30, 2013
Dear guest,

I wish to thank you for sharing your comments with us regarding your recent stay at Puente Romano. I am very sorry that we have not entirely met with your expectations; this is why your feedback is appreciated and helps us to learn more about our services and installations.

During the last year we invest a lot on the public areas as well as in most of the rooms and I’m glad to announce you that during winter 2013-2014 our goal is to refurbish the rest of the rooms.

Regarding the water pressure, unfortunately during your stay we did have some unfortunate incident with our main water supply deposit and this had to be fixed urgently. Since then the problem had been solved and the water pressure is as normal.

As for keeping the terraces well swept and cleaned, our housekeeping team normally have this under control, please rest assured that this has come to us as a total surprise and investigations are being made to make sure all is in order as it usually is.

Since your last visit the Sea Grill had improved greatly in service. We have had to adjust some logistics. By providing intensive training for the floor staff and adjustments in the kitchen, we have received very positive feed back and improvement has been very successful. Since these changes, we have had very good reviews about the place.

Once again my apologies for the unpleasant experience and I hope that you will give us the opportunity to show you our hospitality in the future.

Should you wish to contact me personally I will be at your disposal to assist you.

With best regards,

Jorge Mansur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 2, 2013

Stayed there in a nice room, with a great view to the garden. The place is very well mantained and clean. The breakfast was excellent, but the restaurants and bars were overpriced. It is a 45 minutes walk to Puerto Bannus, where there are lots of nice restaurants and bars.

Room Tip: The closer to the ocean, the better.
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HUGO C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Director General at Puente Romano Beach Resort & Spa Marbella, responded to this review, July 25, 2013
Dea Guest,

Thank you for taking time to share your opinion with us. We are glad you have enjoyed your stay with us and our installations and services have pleased you. I greatly appreicate your comments and feedback.

We hope to have the opportunity to serve you in the future.

Best regards,

Jorge Mansur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nashville, tn
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 29, 2013

From the front desk to the grounds keepers, the staff is wonderful and very friendly. Many speak English as well which was helpful to us. The 3 pools are all great with different amenities. The beachfront is beautiful and the staff is very help. The rooms are very nice and have private patios. There are paths through the property. There is plenty of parking and having a car is useful as the property is along the beach stretch and not near the city of Marbella.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Estie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Director General at Puente Romano Beach Resort & Spa Marbella, responded to this review, July 25, 2013
Dear Guest,

It is always a great pleasure to read the guests satisfaction and your feedback regarding your recent stay.

I will share your kind comments with the rest of our team who I am certain will be delighted and very encouraged by your remarks.

On behalf of the entire team we hope to host you in the very near future.

Best regards,

Jorge Mansur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copthorne, United Kingdom
Level Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 bubbles Reviewed June 28, 2013

I stayed here for 4 nights recently with some business colleagues. The hotel is beautiful with wonderful gardens leading down from the reception building to the beach. I had a room in the reception building which, although close to the road was still peaceful and very comfortable. Some of my colleagues had rooms in the separate blocks which were even better.

The bars and restaurants are all faultless but breakfast in the Sea Grill each morning was simply a fantastic way to start the day.

Cant wait to go back with my partner now for a romantic long weekend - it won't be long!

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Gerente at Puente Romano Beach Resort & Spa Marbella, responded to this review, July 4, 2013
Dear Guest,

Thank you very much for your very kind feedback. We hope to have the opportunity to host you in the near future.

We will be delighted to look after you and do our best to provide you with a beautiful room so you can celebrate a romantic long weekend at Hotel Puente Romano.

We look forward to welcoming you in a very near future.

Best regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
83 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed June 15, 2013

Just returned from a 3-day mid-week break with my wife and two daughters. On arrival they allocated adjoining junior suites with terrace views of the central botanical gardens. Meals are expensive but only in line with the area. For example breakfast was just over 30 euros per person, but is worth it and the Sea Grill setting just can't be beaten. Sure they get a few things wrong but overall the service was friendly and efficient. I had reason to call reception a few times but the speed of response was breathtaking. We will definitely try and make this hotel a regular.
One tip...the hotel is popular for corporate meeting and there are occasions when some of the facilities may be restricted. So if you plan to eat one evening in the Asian restaurant, please check you have access on that particular evening.

Room Tip: Junior suites A12 & A13 have terrace views over the interior botanical gardens and are located n...
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  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NewOldGit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Gerente at Puente Romano Beach Resort & Spa Marbella, responded to this review, July 4, 2013
Dear Guest,

Thank you for choosing Hotel Puente Romano for your visit in Marbella. We appreciate you providing us with your feedback, which we find extremely valuable.

We hope to have the pleasure of introducing to you our new installations, which I am sure will please you in your next time visit to our Hotel.

We look forward to have the opportunity to welcoming you back to Puente Romano.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Puente Romano Beach Resort & Spa Marbella

Property: Puente Romano Beach Resort & Spa Marbella
Address: Bulevar Principe Alfonso von Hohenlohe s/n, 29602, Marbella, Spain (Formerly Hotel Puente Romano)
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Marbella
#3 Luxury Hotel in Marbella
#5 On the Beach Hotel in Marbella
#5 Business Hotel in Marbella
#8 Family Hotel in Marbella
#10 Romantic Hotel in Marbella
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Puente Romano Beach Resort & Spa Marbella 5*
Number of rooms: 269
Official Description (provided by the hotel):
Puente Romano Beach Resort & SPA Marbella, member of The Leading Hotels of the World, is situated on the southern coast of Spain in the Costa del Sol within the "Golden Mile", a residential area between Marbella and Puerto Banus, just 35 minutes' drive from Malaga Airport.The heart of the Resort and its social focus is the Roman Bridge (Puente Romano) from which the property takes its name. This ancient artefact from the first century is a remaining structure of a road which once linked Cadiz with Rome, the Via Augusta.Resembling an Andalusian village, the 278 spacious guest rooms are spread in 27 three-storey villas, scattered around 55.000 sq. m. of lush, sub-tropical landscaped gardens, gently cascading down to the Mediterranean Sea. Over 400 species of plant life have been brought to the gardens from all around the world, many literally in a suitcase courtesy of HRH Principe Alfonso de Hohenlohe, the founder of the Puente Romano. ... more   less 
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Also Known As:
Puente Romano Hotel
Puente Romano Marbella

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