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“Half Term Holiday”

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Puente Romano Beach Resort & Spa Marbella
Ranked #6 of 70 Hotels in Marbella
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Half Term Holiday”
Reviewed June 11, 2013

A fantastic place, 1st class from start to finish. The rooms, pools, service, friendliness & activities made for a great week that ended too soon. My 3 children, wife and me can't wait for the next holiday there!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cpduke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Gerente at Puente Romano Beach Resort & Spa Marbella, responded to this review, July 3, 2013
Dear Guest,

It was our pleasure to host you during your stay at Puente Romano. Thank you for your positive feedback. On behalf of the entire team we are looking forward to welcome you in the very near future to Puente Romano.

Best regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Cardiff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 11, 2013

I've lots to share so I will keep this as brief as I can.....
Stayed with wife (in our late 30s) and boys aged 5 and 9 months. returned 3rd June
Gorgeous setting spanning from the main road through lush gardens to frontline beach.
I stayed here a numer of years ago and the improvements made are overwhelming.
Reception is safe but sophisticated and a very calm entrance. No glitz which sets the scene perfectly for the hotel.
Breakfast in the newly created Sea Grill- what a setting looking out to sea. Think Ibiza beach club. Limed floors and Andrew Martin furniture.
Room in the Velez block- a newly decorated suite in very subtle tones. Big but not too big. Fantastic shower. Private terrace. Room set up exactly as requested- cot in the bedroom. Z bed and double bed in the lounge- a strange request? There was logic and it worked!!!
Free wifi throughout and a touch screen monitor in the room with access to order room service, check activities and weather was a thoughtful touch.
Tennis and Fitness Club is simply the best there is. 10 clay courts, a couple of hard and 4 paddle courts- I sampled paddle for the first time and was hooked. It's huge in Spain and I can see why. Tip- lunch is very reasonable here, especially if you have kids and menu is simple but delicious.
Kids pool was closed but about to re-open for summer. Kids Club is located by this pool but sits below the 'top' pool which was open. Not overcrowded at all. Water was deliciously warm meaning the kids played in the pool for hours on end. They teamed up with other delightful kids and you just couldn't get them out. Top tip for other hotels- follow this lead and you will have happy families.
Another great aspect to this pool- has an extensive area at 0.8m deep before going deeper. Not a shallow kids pool that is useless except for babies and it meant 4-7 year olds could stand with their head above water- I didn't think of this before but it's just brilliant.
The kids club was very quiet even though it was half term. Boys had one-on-one care and thoroughly enjoyed their time. This is not a Sani type club- it's small but if its quiet in half term then they don't need anything big- and besides, everyone was having fun outside.
Pool bar and cafe is 5 star prices but guys- wise up- this is the same world wide these days. Food was excellent here but good choice and very fresh.
Restaurant selection is another of the huge strides hotel has made. Sea Grill now has a-la-carte and you just have to sample this. Sea and beach views, fresh fish, fantastic wine list, attentive service.
Besides this you have Suite (Asian Fusion) which is a moody restaurant that morphs into a nightclub beyond 12. Namazake, a Japanese that is also set around the courtyard which reminded me a little of Mina al Salam in Dubai. With Bar Cascada and (the about to be refurbished) Cafe Puente you have a really buzzing Eastern market feel below the reception area. To round it off Suite del Mar has also been given the Andrew Martin treatment and what a result. It's only open during the summer and is situated on the beach but the standard of furnishings, food and the setting were frankly unbelievable- just more evidence that the management have invested heavily and delivered sensational results.
We were intending to spend some time at The Marbella Club, the sister hotel and a former favourite of ours. But no need. We didnt really want to set foot outside. We did pop over to see the new MC kids club. It's jaw dropping.
In summary, for a complete family five star experience, Puente Romano has globally no equal

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Gerente at Puente Romano Beach Resort & Spa Marbella, responded to this review, July 3, 2013
Dear Guest,
Thank you for your very kind remarks. We are very pleased to receive such feedback and it gives us such a privilege that we were able to make your stay happy and pleasant.

We hope to have the pleasure to serve you again in the very near future, especially now that we have all are facilities open during the summer season which offer the guest more opportunities to enjoy our installations and adds more joy to their stay.

We are looking forward to welcome you back.

Best regards,
Hotel manager
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Level 4 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed June 10, 2013 via mobile

My family: my two sons, their wives, my wife and I spent a few days in Marbella in Puente Romano hotel. Spain is a beautiful country with nice people and Marbella is one of the most exiting places in Spain.
Hotel Puente Romano is well locate on the first line from the sea in a quiet place but still not far away from Porto Banus with a lot of restaurants, pubs and shops.
The Hotel consists o f a main building and villas. Most of the rooms are in small buildings with a few rooms in each that gives you feeling of nice privacy.
As a whole he hotel is well designed though unfortunately the rooms do not have sea view or a least if there are any I was not able to identify them.
Now about the service. As contrast to nice design and beauty of the place service here, as in many places in Marbella in general, is rather slow and poor. The hotel stuff speaks very poor english and understand even less.
Most of the time they speak between themselves very loudly in the centre of the restaurant or lobby and the customers have to fight for their attention and in most of the cases they pretend not see and hear the customer. When one finally catches their attention there are usually several scenarios:
1. They immediately forget about your request
2.They listen and say OK, then they turn back start pretending that hey are very busy and forget about you request
3.They give instructions to one of their colleagues who is happy to forget your request.
Overall the success rate from the first attempt is extremely low.
In restaurants or bars very rarely waiters bring food in accordance with your order. I recommend you insist on them repeating your order especially if you are a bigger than two group. I recommend you remember exactly who ordered what as they even do not imagine that the waiter should make a note who order what and bring it accordingly. Even in the most expensive restaurants this approach simply does not exist.

Stayed June 2013, traveled with family
Helpful?
Thank Igor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Gerente at Puente Romano Beach Resort & Spa Marbella, responded to this review, June 20, 2013
Dear Guest,

Thank you for informing us about your experience during your last visit to Hotel Puente Romano. We are very disappointed to read your comments and I am truly sorry that our services fell below your expectations.

I have taken the opportunity to discuss the points mentioned in your observations with the rest of the team, you are absolutely right that these shortcomings should not have occurred in the first place and the staff should have be attentive at all time. Please rest assured that your comments have been taken to heart, and have been followed up on in details.

I appreciate your feedback about our restaurants, which we find extremely valuable in order to adjust our service procedures and training. I understand that we have not lived up to our best potential and to our reputation in your recent visit. For that we hope to be given the opportunity of welcoming you again and to convince you of our true hospitality.

With renewed apologies,

Best regards,

Franck Sibille

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 7, 2013

One of the best 5 star hotels in the south of spain...the service and staff was exceptional. beautiful hotel and beach location. the sea grill is one of the finest restaurants, with fresh seafood and amazing views.....had an amazing relaxed stay

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SKP46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 31, 2013 via mobile

Will definitely be back! Hotel is expensive but you do get what you pay for, quality, cleanliness etc... and the prices do keep the 'undesirables' away.
Service could be better re drinks at the bar, however overall fantastic hotel and facilities.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LLOYDEM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 5 Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 28, 2013

We loved the centralized location of this hotel. The pool and beach can be crowded but the decor and staff are fantastic. Definitely take a stroll through old Marbella, and recommend renting a car because you'll want to drive to visit some local areas, including old Marbella and the old historic town of Ronda. Ronda will take at least a half day -- its a long scenic drive up the hills but once you get there the views are spectacular. Definitely visit the old bull fighting ring - a great spot for kids.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MonaMarimow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARPENDEN
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 28, 2013

My whole family stayed at this Hotel for my wife's birthday, we had the best of times The staff were superb with a service we don't think can be bettered, the hotel rooms are so very clean as are the general areas of the Hotel, the dining areas are also superb. There was only one downside and this wasn't the Hotels fault, there was quite a lot of construction going on quite near to our rooms but as I said this was down to Booking.com who handled our booking and did not inform us we will be going back. Thank you for making my wife's birthday so memorable

Room Tip: Ask about the construction work being carried out
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuenteRomano M, Gerente at Puente Romano Beach Resort & Spa Marbella, responded to this review, July 4, 2013
Dear Guest,

Thank you very much for your kind feedback. We have shared your comments with the rest of our team and they are very pleased and encouraged by your opinion about our services.

We are extremely happy to have managed to make your stay memorable and we hope to have the pleasure of serving you again.

Best regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Puente Romano Beach Resort & Spa Marbella

Property: Puente Romano Beach Resort & Spa Marbella
Address: Bulevar Principe Alfonso von Hohenlohe s/n, 29602, Marbella, Spain (Formerly Hotel Puente Romano)
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Marbella
#3 Luxury Hotel in Marbella
#5 On the Beach Hotel in Marbella
#5 Business Hotel in Marbella
#8 Family Hotel in Marbella
#10 Romantic Hotel in Marbella
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Puente Romano Beach Resort & Spa Marbella 5*
Number of rooms: 258
Official Description (provided by the hotel):
Puente Romano Beach Resort & SPA Marbella, member of The Leading Hotels of the World, is situated on the southern coast of Spain in the Costa del Sol within the "Golden Mile", a residential area between Marbella and Puerto Banus, just 35 minutes' drive from Malaga Airport.The heart of the Resort and its social focus is the Roman Bridge (Puente Romano) from which the property takes its name. This ancient artefact from the first century is a remaining structure of a road which once linked Cadiz with Rome, the Via Augusta.Resembling an Andalusian village, the 278 spacious guest rooms are spread in 27 three-storey villas, scattered around 55.000 sq. m. of lush, sub-tropical landscaped gardens, gently cascading down to the Mediterranean Sea. Over 400 species of plant life have been brought to the gardens from all around the world, many literally in a suitcase courtesy of HRH Principe Alfonso de Hohenlohe, the founder of the Puente Romano. ... more   less 
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Also Known As:
Puente Romano Hotel
Puente Romano Marbella

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