We have been here a few times in the winter and always been impressed with the grounds, pools and breakfast. This year similarly taken with these aspects, but realise now that the hotel is suffering from very faded grandeur and in need of refurbishment (apart from the beautiful if somewhat old fashioned ground floor reception area and the bar)
We were allocated a superior room facing the sea and with sunshine on the balcony in the afternoon. The room was very adequate although equipped very old fashioned small box like TV. Furnishings quite nice, beds comfortable sheets very crisp and fresh and changed every day. (no chocolates on pillow though unlike Parador at Nerja!!) Bathroom adequate and decent size but hair dryer very weak.
After enjoying sun on the balcony in the afternoon we found out that the room was overly hot and the air conditioning was only blowing hot air and no cold. ~It couldn't be switched off and the room was stifling even leaving the door and window to the balcony open.
Additionally, as soon as everywhere was quiet the lift which was near the room, was extremely noisy. Didn't matter too much as the place was empty....possibly 30 guests at a guess in this enormous hotel. Complained about the heat, to reception. To be fair the helpful gentleman did everything he could to solve the problem this was at 10.30 pm after returning from Marbella for an evening meal. They sent mechanic who switched the system off, so at least the air conditioning was no longer blowing hot, even though no cold was availble (their winter so they don't use it apparently) After expensive drinks at the deserted enormous bar, and a game of cards, we returned to the room. Housekeeping had been in and left the window and door open, the big curtain tied back and anchored with the little box TV. It was deffinitely a bit cooler and we managed to sleep at least until 4 AM when a late guest arrived and the clanking lift noise was experienced. The next day, we complained again and the same amenable and helpful gentleman arranged for us to change room..onto the next floor and away from the lift. This was an identical room, cooler and we still had the sun in the afternoon and beautiful sunsets. All was well Unfortunately at 4 am we were awakened by guests in the next room, arriving back from somewhere and conducting loud conversations, opening and closing wardrobe doors etc. This went on for an hour then peace and quiet (not worth complaining not the fault of the hotel) although obviously walls not very thick....
The rest of the 4 day break, passed without incident in the room.
The complementary bus too and from Marbella ..10 minutes away, was good, and on time.
Gymnasium, steam rooms, spa good.. deserted. Spa Treatments not used. as prices enormous.
Breakfast was excellent, waiters attentive, buffet well stocked...as you would expect for a (now 20 Euro charge..reduced from previous years) The whole hotel seemed to be practically deserted...no atmosphere. The staff are good and obviously trying their best, but
prices are still too high and a 5* rating is not now deserved. and the building needs desperate attention in some areas .
- Official Description (provided by the hotel):
- Incosol Medical Spa & Resort Hotel is an exclusive 5 star hotel located in the heart of Marbellaon the Costa del Sol, with 325 days of sunshine a year making us a heavenly resort to visit. It is the ideal place to come to relax and enjoy the good weather and its privileged location. In today’s stressful life the Hotel Medical spa is a perfect place to come where we can offer you an advanced health treatments centre with Spa, we offer the most comprehensive Health and Beauty Treatments in an idyllic setting with all the luxuries of a five star hotel. The three areas ( Medical Centre, Spa and 5 star Hotel) operate in a co-ordinated way with one goal: for our clients to achieve the maximum degree of fitness and well being, in terms of your health and quality of life, through individualizad integral treatments designed to meet your specific needs. ... more less
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- Also Known As:
- Incosol Hotel Marbella
- Incosol Spa Marbella