Dear Client,
Although we feel very sorry to read that your stay at our Iberostar Marbella Coral Beach hotel was not as enjoyable as it could have been, we would like to thank you for sharing your observations on Tripadvisor because this gives us the opportunity to make improvements and thus offer all our guests a better service, which ultimately is the goal of Iberostar.
Firstly, for Iberostar thorough cleaning is an absolute must and we want to apologize for not fulfilling your expectations; in fact we have protocols and procedures to guarantee satisfying results regarding hygiene and cleanliness. For future occasions we strongly encourage you to contact our reception in case you find any shortage because to us it is of prime importance to offer total confidence in this area and we will be enchanted to adjust any situation which is not in accordance with our established standards.
Moreover, regarding your comment about our restaurants and bars prices, we strongly suggest that for your next upcoming visit you book directly through our webpage where you will find a wide range of services going from half board, full board or all Inclusive or you contact our call center for a personalized guidance in the choice of your hotel and treatment in order to avoid future disappointments.
Hopefully we can fulfill your expectations in the near future, and we stay at your entire disposal for any request you might have regarding coming vacations as our goal is to make our guests enjoy a splendid holiday.
Our Best Regards,
Online Reputation Management
Iberostar Hotels & Resorts