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“Good service and friendly staff”

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Iberostar Marbella Coral Beach
Ranked #11 of 70 Hotels in Marbella
Certificate of Excellence
Reviewed October 19, 2012

This hotel is really well located, the staff are lovely and friendly and the rooms are well kept. It's a quick walk into Puerto Banus, or a cheap (€7-8) taxi ride to Marbella to put you in the action. The breakfast is pretty good, offering the standard stuff such as pastries, fruit, omelettes and the like.

I wasn't really convinced that this place cost as much as it charges, it values itself a little highly. The rooms, although well sized and clean, have little privacy due to the walls being so thin. The atrium also does carry noise which can be a touch loud at times. The suites are a little bit of a let-down; the hot-tub was filthy and didn't seem as if it had been cleaned for a good while. The food on offer aside from breakfast is simply dreadful, I can't tell you enough to avoid it! The pool area is a bit on the cramped side but this can be remedied by escaping to the beach club.

Still, not bad due to the location and the service, you could do a lot worse.

  • Stayed: September 2012, traveled with family
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2  Thank LJMellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Marbella Coral Beach, responded to this reviewResponded October 22, 2012

Dear guest,

We are very grateful for the review you wrote. It is our goal to achieve excellence in our daily work and no one better than our guests can indicate us how to improve day after day.

We took good note of your remarks related to our culinary offer and we feel sad about your disappointment regarding lunch and dinner. The gastronomy is one of the pillars of our chain and we can assure you that it is essential for us that our customers enjoy our cuisine. For this reason, Iberostar is reinvented year after year, improving facilities and renewing our hotels with themed restaurants, special effects for the buffet, Show Cooking, etc. We have passed your constructive critics to the head of the department and we are checking the protocols in order to guarantee the compliance of our demanding quality standards. Even so, we would like to mention that currently we only work with professional chefs of great recognition that use only top quality products. We are glad that you could enjoy breakfast and we will continue working to surprise you on your next visit, offering lunches and dinners that conquest your palate.

Further, we deeply regret that the bright guest rooms and their bad weren´t satisfactory to you. For Iberostar thorough cleaning is an absolute must and we want to apologize for not fulfilling your expectations. We have protocols and procedures to guarantee satisfying results regarding hygiene and cleanliness; nevertheless, they seem to have failed in the case of your hot-tub. For future occasions we strongly encourage you to contact our reception in case any lack is encountered. As to us it is of prime importance to offer total confidence in this area we will be enchanted to adjust any situation that is not in accordance with our established standards.

In addition, we feel proud and glad that you have enjoyed all of our prime pillars to offer splendid holidays to our guests. In Iberostar Marbella Coral Beach we find it important that the clients feel comfortable, that the surrounding areas are attractive and over all that they feel well attended by our staff. Client orientation and satisfaction through a personalized and individual service is for us the clue to surpass guest expectation and it is wonderful to read how much this contributed to your well being whilst staying among us.

Once more we want to thank you for having shared your opinion, rest assured it will help us to improve. We hope to may receive you soon and surprise you positively offering a perfect holiday!

Faithfully yours,

Online Reputation Manager
Iberostar Hotels & Resorts

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682 - 688 of 1,220 reviews

Reviewed October 17, 2012

Hotel:- Despite the fact that this is definitely not the best 4star hotel we have stayed in, compliments should go to the staff on breakfast duty who were 'top notch' and the food was quite acceptable. Shame that it is not possible to have some outside tables though. Although our room was showing signs of wear, it was furnished well with comfortable beds. Light, bright and clean with plenty of mirrors, sockets and good wardrobe space. Very disappointing that the air conditioning appeared to be 'turned off' during the night as this is when I appreciate it most - not good enough!
On arrival we were given a voucher for a complimentary cocktail at the SEASOUL Club. Despite the opening times being quite clearly displayed at the hotel exit and outside the club (closing 11.30pm) we had to make a special early visit before 6.30pm (which after a couple of disappointments we discovered to be the actual closing time!) to receive the only alcoholic 'cocktail' offered which was a very weak Sangria. The staff there were most unfriendly.
To end on a good note, the hotel is positioned well, much nearer to Puerto Banus than Marbella but both very pleasant walks along the coast. For a great meal, close by, pop across the main road to El Carnicero Grill, lovely place.

  • Stayed: October 2012, traveled as a couple
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Thank Gill115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Marbella Coral Beach, responded to this reviewResponded October 19, 2012

Dear Gill,

As to us the vision of our clients is the clue to complete guest-satisfaction, we are very grateful for the time and effort you spent writing this review. We are fully aware that this is the best way to achieve superiority and excellence in our daily services.

We are very sorry that our SeaSoul Club couldn´t fulfill your expectations in any way. However, we would like to point out that to avoid misunderstandings we will adjust the display announcing the timetable valid only during summer. Also, we have passed your remarks regarding the variety and quality of the drinks and the lack of friendliness in the provided service to our maitre who will do his utmost to make sure that such won´t be repeated.
Regarding all the tips you kindly offered to make improvements, we will study the possibility to put them in practice and our heads of the departments involved are informed. We will work intern to see how to organize some of these proposals.

Last but not least, we are grateful for the nice comments related to our staff on duty during breakfast, it is satisfying to see that we achieved our main goal, being that our guests feel welcome and enjoy our desire to serve them. We lay high value on the client orientation of our employees, as we understand that this is a prime factor to achieve maximum client satisfaction. Therefore, all staff members are chosen according to a specific profile and additionally they are given appropriate training to provide the close and personalized service Iberostar is famous for.

Once again we would like to thank you for your feedback which gives us the opportunity to make improvements and thus offer all our guests an even better service, which ultimately is the goal of Iberostar. We hope you will have an opportunity to return and enjoy our Iberostar Marbella Coral Beach again in the future.


Sincerely yours,

Online Reputation Manager
Iberostar Hotels & Resorts

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Reviewed October 16, 2012

Believe all the positive reviews. The staff are very friendly, there are plenty of loungers by the pool and the buffet breakfast and dinner are excellent. Perfect location for a quiet relaxing holiday and only 45 mins from Malaga Airport by car.

Room Tip: Ask for high room with evening sunshine
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  • Stayed: September 2012, traveled as a couple
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1  Thank Noel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

We have just returned from a week with half board at this hotel. Hotel is clean, quiet, food is very good and most of all, friendly staff. We had a lovely side sea view room to evening sun, it was great.
The hotel is pit of overpriced, you also have to pay extra for use of the safe installed in the room and for using the WiFi in the hotel room.
All in all great hotel, friendly helpful staff and good breakfast- relaxing holiday.

  • Stayed: October 2012, traveled as a couple
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2  Thank TravelerMUPU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2012

Well after reading the negative reviews - please do ignore them.

My husband & I went for our Honeymoon at the end of September 2012 for 8 days.

*Hotel staff very friendly & helpful, as they new it was our honeymoon we arrived with Champagne in our room.

*We were not all inclusive - however when we booked through Expedia we booked breakfast at a very small price of £3.00 each & it was excellent a fantastic buffet everything you can imagine

*Free towels by the pool (unless you are at the Sea Soul club on the beach you have to pay) but to be honest the main pool is perfect & clean.

*We paid for the buffet in the evening once - the food was lovely but a little over priced at 35 euros each.

*Puerto baunus - 10 -15 minute walk on sea front.

*Rooms cleaned daily
*Bathroom towels changed daily

*As we had awful weather whilst there the hotel staff gave us another few free bottles of champagne - very kind.

*Big balcony to relax on

*PLEASE PLEASE TRY a lovely restaurant / bar called La Sala (http://www.lasalabanus.com/) the food was just amazing. We were told we had to book as it is the place to be - but the friendly staff always found us a table. Only 2 mins in a cab from hotel.

*Book in to have a massage at the Spa as they were very busy when I went - great massage.

All in all we were very happy with the service and hotel

  • Stayed: September 2012, traveled as a couple
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2  Thank Androulla H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

For a little extra you could get a lot more is this hotel's motto. I have never been nickeled and dime so much by a hotel I was staying at. My husband and I unfortunately stay here for 3 nights during our honeymoon. When we arrived we discovered twin beds in our room. Even though it was clear on our reservation we wanted one big bed. They charge you for everything even the safe. The beach is horrible and is actually breaks up the path that Goes all along the coast for them to have a little sand. We were so unhappy we called our travel agent to get us out of there. When checking out we discovered that they charge you 5 Euros for ice.

  • Stayed: September 2012, traveled as a couple
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6  Thank ktangel2711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Marbella Coral Beach, responded to this reviewResponded October 8, 2012

Dear guest,

We would like to thank you for the opportunity you have given us by choosing Iberostar Marbella Coral Beach for your honeymoon. We regret profoundly the failure to meet your expectations on such a special occasion, and we are grateful that you shared your experience, as this will guide us to adapt our services to achieve maximum customer satisfaction.

Related to the booking, we are very pleased to explain the working of it. When you book, what you are buying is a type of accommodation; this means the category of the room, as for example Double Room Garden View, Double Sea Side View, Junior Suite Sea Side View, etc. Off course, when possible, we do always take in consideration any special requires, like the petition for a double bed, but sometimes the among off requested double beds exceeds the ones we have available, therefore we would like to apologies that this time we could not fulfill your desire. When you do not book directly by the hotel you are going to visit, we recommend you to contact it before arrival, as at occasions special wishes are not transferred from the agencies, which complicates their realization in the last moment when the guests arrive. In Iberostar it is our most strong desire to offer all our guests a splendid and unforgettable holiday, we can assure you that we do all the possible to please our visitors and make their special wishes and needs come true.

Further, we would like to clarify that the five euro charge wasn´t for the ice, you can become this without a cost at our bars. This amount was for the room service that you ordered. When our waiters supply ice buckets and glasses in the room and later they pick these up and clean them, this is an extra service not included in the basic room rate. The same policy is applied on other extras you decide to contract to add comfort to your stay.

In Spain, all beaches are public; the private part is our SeaSoul Beach Club right on the beach. Lying on a Balinese hammock, with a cocktail in hand and a soothing melody playing in the background it is perfect to relax and we deeply regret this spectacular place with stunning sea views was not of your liking.

We empathize with you and we understand your frustration as you couldn´t live the authentic Iberostar experience during your honeymoon. We would be delighted if you give us another opportunity to demonstrate that at Iberostar Marbella Coral Beach we do know how to facilitate an unforgettable vacation.

Faithfully yours,

Online Reputation Manager
Iberostar Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2012

We stayed for 3 nights end September. Rooms are clean and spacious, pool and pool area was spotless, as was the restaurant. Food was of a good quality and varied. Staff very friendly and accommodating. Our only critics was there was no entertainment, although the website and notices around the hotel said there would be entertainment in the piano bar. The other critics is that the website is a bit misleading. They don't make it clear what is included in the all inclusive! The website lead us to believe that we could Enjoy al fresco dining, but this was in the sea soul bar which is not included. All inclusive should mean just that, we got there and found that quite a bit wasn't included and we weren't told that some of the items on the menu we had to pay 50 percent for. Also the website doesnt state that you have to leave the hotel and go down a not so nice road to get to the sea soul bar and pool,vand you also had to pay for a bed there. Why isn't the safe included? It's not worth all inclusive I my opinion.

  • Stayed: September 2012, traveled with friends
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Thank CornwallDolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iberostar Marbella Coral Beach

Address: Carretera Cadiz-Malaga, Nacional 340 Km 176 | Urbanización Coral Beach, 29602, Marbella, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Marbella
#8 Luxury Hotel in Marbella
#10 On the Beach Hotel in Marbella
#12 Romantic Hotel in Marbella
Price Range: $185 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Marbella Coral Beach 4*
Number of rooms: 170
Official Description (provided by the hotel):
From the very first moment you arrive, the Marbella Coral Beach hotel brings peace and quiet to all travellers. Located on the seafront at La Milla de Oro in Marbella, decked out in a fine Mediterranean style and offering all kinds of experiences and attractive activities. Its 170 rooms and state-of-the-art suites make this a magnificent hotel where you can spend a few intimate days relaxing in the tranquillity of Marbella. The hotel features free Premium Wi-Fi services, two pools, a fitness room, all inclusive option, massage service, body treatments, a buffet restaurant, Sea Soul Restaurant and Beach Club with sea views, two bars…and an exclusive VIP zone with Balinese beds and open bar service. ... more   less 
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Also Known As:
Iberostar Marbella Coral Beach Hotel Marbella
Occidental Coral Beach Marbella
Occidental Coral Beach Hotel Marbella

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