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“A great hotel”
Review of Sercotel Malaga

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Sercotel Malaga
Ranked #34 of 88 Hotels in Malaga
Devizes, United Kingdom
Level Contributor
120 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“A great hotel”
Reviewed January 5, 2012

This hotel is in a good location 5 minutes walk from the railway station, close to shops (door for El Corte Ingles is 20 feet away).

The hotel is sparkly clean and the room was spacious with good facilities. The bathroom was lovely and the beds were very comfortable.

We ate in the cafeteria/bar from the restauant menu and we would say that the food was exceptionally good - well presented, very hot and delicious. I live in Spain and it is rare to get such a lovely meal at the price they were charging.

The staff were friendly and efficient.

We liked it so much we are going to go back again soon for a longer stay.

The only negative we have and it is being really, really picky - the corridor on the fourth floor could do with a bit of TLC.

  • Stayed January 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank bernipops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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820 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
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Reading, UK
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 25, 2011

Silken Puerta Malaga is conveniently located opposite Railway Station and only 5 minute’s walk to the main Coach Station.

Members of staff in the hotel were highly professional, very helpful and pleasant.

I was unpleasantly surprised to find out that in reality the hotel did not look near as modern and sheek as on the photographs.

Furniture in our room looked worn, bed matrass felt old, the safe in our room did not work, the bed cover was dirty and sticky.

Corridor handrail by the entrance to our room was loose and part of it hang down of the wall.

Jacuzzi room on the 6th floor looked a bit tired and we found used dressing plaster inside the pool.

Breakfast charged at 13 Euros was quite average, with dry bread and orange and pineapple juice that tasted unfresh.

This is a shame because on photographs the Silken Puerta Malaga looks really nice.

On Reception wall hangs Expedia Award from 2009 for excellence. Sadly these days are long gone and I would not choose this hotel in the future.

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tomo_Berkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 21, 2011

The service in the hotel was very good.
Abandon all ideas of internet connection in this hotel, i had to sit beside the elevator to get reception which was not always guaranteed! staff did not seem to care that there was no reception so i was unable to work......which is what i was there for!
Interesting choice of location, walk the wrong way and your are eyeballing the barrio bajero
ok breakfast, nice staff, maybe 4 starts is a bit ambitious!

Room Tip: insist that there is a room which is not the basic because that is at the corner of the building and...
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  • Stayed November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank laurentsw1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed November 6, 2011

This is a great, clean hotel.

1. Location
About 15mins walk outside of the city centre. Its opposite some local flats and our room window actually overlooked someones washing line (but they have thick curtains so you don't have to look at it!). There is a supermarket opposite the main entrance which stocks all manner of food and clothes as well. The walk into town is past a couple of cafes/bars but is more of a 'locals' area. The city centre walk is down the road the hotel is on and then over the bridge so really easy! Literally 1 minutes walk to the left of the hotel is the main train station of Malaga - Maria Zambrano. The convenience of this is that you can get to and from the airport (i.e. you do not need a taxi or other transfer) in about 10 mins and also to other resorts down the line such as Torremolinos, Benalmedena and Fuengirola (we went to a different one each day, costing a few euros return) and Plaza Mayor (which is a shopping centre). There are also tonnes of shops and eateries in the shopping centre in the train station. The train station also does inter city trains e.g. to Seville. Behind the train station is another large shopping centre. There is a urban beach lined by a main road to the south of the hotel too. The bus stops are also just outside the hotel.

2. Hotel & Rooms
The hotel is very large and has many rooms. There are 2 bars in the foyer area which also has free wifi and many sofa areas. II could not get the wifi to work on my mobile but there are euro-functioning computers with internet access. The reception staff are helpful and speak English, providing a map and instructions for getting around. The hotel has a conference suite that tended to be quite busy via bridge over the supermarket.
The rooms were excellent - with a lovely clean bathroom including bidet, shower/bath tub and large sink. There is a hairdryer in the bathroom and also they provide a cute toiletries set that includes plenty of shampoo, shower gel, aftershave (!), toothbrush & toothpaste, body lotions, razor and shaving gel and comb.
The TV only has 1 english speaking channel which is Eurosport which is a shame and I would have expected at least one English news channel such as CNN or BBC News.
The beds were comfortable (we had a twin) and there is an armchair, dress table and chair, lots of storage and double mirrored wardrobes. The safe in the room is also free.
At night, we found the rooms quiet and in general the hotel was quiet whereby you do not really notice other guests. We noticed a lot of air stewards and stewardesses checking in so it seems to be frequented by them quite a lot.

3. Breakfast
The breakfast room is one the first floor and has many tables. Breakfast included coffee, many types of juice, cereals, toast (many breads), special dietary options, bacon, eggs, potato based substance, croissants, fruit, cakes and a few more items. The only problem is that they do not really cater for English tea at breakfast, not having tea pots and only having frothy milk from coffee machines so it's a bit difficult to fashion a good cup of tea.

4. Dinner
We actually stayed halfboard and not many people at all seemed to do this. We did not really like Spanish food (tapas) so decided to book dinner in the hotel too. Considering what we got, the half board price was extremely well priced. We had 5 course meals every day!

The dinner was served in the foyer restaurant. We had a choice of breads to begin. Starter was soup or a very large caesar salad or a third option. For mains we had pastas, grilled fish and vegetables, pork,chicken - really quite well made, excellently flavoured and quite gourmet actually. For dessert there were a few options including brownie and ice cream. And then to end coffee or tea (which did come in a teapot and was correctly brewed). We found that we over-ate every day and felt we would not have had such good meals if we had eaten out. The quality is so high - I am susprised the hotel did not make more of it.

The dinner was excellent. The only problem was that not many people ate there so it was a bit lonely and the hotel did not advertiser beforehand what was for dinner so if we did not like it we would not be able to make other plans in advance and also that other guests would not know the great offering at dinner.

If you are looking for a beach holiday but are not comfortable with jumping on a train for 10-20 mins then this is not the hotel for you. But we found it great how we could travel the Costa Del Sol so easily from this lovely modern hotel.

Room Tip: Try and get front facing (not at the back of the hotel which overlook flats).
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  • Stayed October 2011, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank ParadiseChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 24, 2011

Positives...close to the train station for connections to Airport & City Centre, nice facilities and reasonable staff at the hotel.

Negatives...on the fifth floor the wifi worked for about an hour on one of the five nights I was there which for business is very poor. The TV remote wasn't working when I arrived, on day 2 I reminded them and it still wasn't fixed by the end of my stay. Also a few little things like the lift would randomly go from floor 5 to -1 (parking) instead of the 0 button that I pushed.

So, good location but has it's downfalls.

Room Tip: If you want wifi...go low
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank BA777236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Vernon, Washington
Level Contributor
157 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 16, 2011

Very nice, and modern. The reception desk staff were definitely most friendly and helpful of all the places we stayed. A little far from the center of town and the Picasso museum, we walked. After spending 2 hours driving around town to find the place, we were afraid to get back in the car so we walked everywhere else!

There is really so much to see in Malaga. We only spent the night, and wasted 2 hours trying to find the hotel. At least 2 nights should be planned. Don't forget to get a map before you go into the city if you are driving...better yet GPS!

  • Stayed June 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank heartsformexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
220 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed September 8, 2011

Stayed here for a week's holiday and thoroughly enjoyed it. Having seen some favourable and some not so favourable reviews, I was fairly open minded, but enjoyed the room and the location. On arrival, the hotel is directly opposite the train station with regular service to the airport (and out to the beaches at Torremolinos, Benalmadena, Fuengirola). Check in was smooth and the room comfortable, cleaned daily, very friendly staff. Wifi didn't seem to be available in the room, but was available in the corridor and hotel lobby for those who wish.

A 15 minute stroll into the centre takes you to the centre for tourist attractions and restaurants, although there are plenty to choose from on the way into town. Walking back home from an evening meal affords you the luxury of a little nightcap at one of the bars en route if the walk seems too long also.

Malaga beach is only 10 minutes walk from the hotel and is attractive for its reasonable beach and fabulous chiringuitos all along the seafront: perfect day or night for some very fresh and tasty seafood.

Would happily choose this hotel on my next trip to Malaga.

  • Stayed September 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank djw0105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sercotel Malaga

Property: Sercotel Malaga
Address: Calle Heroes de Sostoa 17 | Calle Ayala, 29002 Malaga, Spain (Formerly Hotel Silken Puerta Malaga)
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Malaga
#21 Luxury Hotel in Malaga
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sercotel Malaga 4*
Number of rooms: 141
Official Description (provided by the hotel):
This comfortable hotel is located a few meters from the historic center. Nearby you will find numerous shops, 2 shopping malls with bars and restaurants. About 10 meters away is a public transport stop. You can reach on foot perfectly without any problems downtown. The hotel ideal for both leisure travelers and business travelers. Built in 2004, this hotel has a total of 141 rooms, including 130 doubles, 6 superior and 5 are suites. It has a lobby with 2 lifts, 24 hour reception, cafe, terrace and air-conditioned Gastro Bar. The hotel also has a breakfast restaurant and a convention center with 5 paneled meeting rooms. It also offers room service, laundry and parking. The entire hotel has free WIFI The comfortable rooms have en suite bathroom, hairdryer, direct dial telephone, satellite or cable, WIFI, minibar, fridge, double bed or 2 beds, floor board, safe and air conditioning or central heating. On the sixth floor the hotel offers guests can enjoy the spa area with Jacuzzi, showers, and sauna and sun terrace with loungers. We also offer massages. Those who are interested in sports can use the gym. ... more   less 
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Also Known As:
Silken Puerta Malaga Hotel
Silken Puerta Malaga málaga
Sercotel Malaga Spain - Costa Del Sol

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