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“Great hotel”

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AC Hotel Malaga Palacio
Ranked #9 of 88 Hotels in Malaga
Certificate of Excellence
Aberdeen, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great hotel”
Reviewed January 7, 2013

Stayed here in sept in suite which had separate living area, lovely size and small balcony overlooking marina area with a lovely view.
The rooftop pool was nice with a busy restaurant beside it which seemed popular with locals for birthday meals/ small private parties. We had lunch several times at the outside seating area alongside this with reasonable choice and good value for both the food and wine, and , although very busy the staff were very friendly and helpful.
We found the location excellent with many choices of restaurants a short walk away which we also used for breakfasts as we were room only at the hotel.
If I were to return to Malaga I would certainly stay at this Hotel again

Room Tip: We had a higher floor suite overlooking Marina, nice view and small balcony with table and chairs.
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  • Stayed September 2012, traveled with friends
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank Touma123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, January 10, 2013
Dear client,

We are pleased you have enjoyed your stay with us. Your lovely words related our property are the best present for us. Our aim is your satisfaction so do not hesitate in contact us for your future reservations.
Thanks and regards
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Traveler tips help you choose the right room.   Room tips (402)
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English first
Wirral, United Kingdom
Level Contributor
132 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed January 2, 2013

Having stayed here a couple of years ago, we booked again over New Year. We weren't disappointed and were really pleased with everything about the hotel. Reception staff were welcoming and efficient and the room was great - clean, a good size and comfortable.
The rooftop bar is a real plus point with fantastic views across the port and over the cathederal.

The hotel is really convenient for transport - the bus from the airport runs from the main road in front of the hotel and there are stops for lots of other buses too (eg up to the main train station).

Would definitely stay again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JMaxT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, January 4, 2013
Dear guest,

Thank you very much for your lovely comments about our property.

Please, our aim is your satisfaction so do not hesitate in coming back to the hotel and informing us about all your comments related our services and facilities that make us better everyday and give us the best opportunity to be your reference hotel in Malaga.

We are looking forward to hear from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasil
Level Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 1, 2013

I've stayed at the AC Malaga hotel using my Marriott reward points in August 2012. I stayed for 5 days and it was during the Feria de Malaga in town.
LOCATION: Great location. Close to city's main historical points (roman theater, cathedral, museums, Alcazaba, etc) and in a walking distance to lots of shops, restaurants and turistic attractions. There's also a bus stop right across the street that takes you to beaches that are further away and also up to the Castle of Gibralfaro.
ROOM: My room had a great view and it was really confortable. Good space in the room and closet. Hair dryer was really good (very important for women during summer!), towels were big, white, clean and soft; even in the middle of summer and about 40 degrees celcius outside, the air con worked really well. The big plus was having a free mini bar with soft drinks, water and even a bottle of beer. The mini bar was refiled every day!
There is no wifi in the room.
Since my room was in front of the elevator, it was a bit noisy at night, with people comming and going.
HOTEL AREAS: Free wifi in the lobby area with confortable couches was good. However, the worst thing about the hotel was the elevator. Elevators were really, really, really slow and too small. They need to be renewed urgently. I was in a higher floor and sometimes had to wait 10 minutes. There were lines at the lobby area sometimes to get in the elevator. Really terrible!
SERVICE: Service at the reception was sometimes good and other times really bad. I asked for information late at night, and the guy was really helpful. On the other day, though, when I asked for directions to a lady she didn't know anything and wasn't willing to help at all! Thanks to the free wifi and Trip Advisor I was able to find out how to get where I wanted.
FOOD: I didn't try the food at the hotel since there were several restaurants nearby and I wanted to go outside even for breakfast.

Overall, a great hotel to stay... other than the old and slow elevators. Would stay here again!

Room Tip: Higher rooms have a better view but there is no balcony from the 11th floor up. Ask for a room far f...
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  • Stayed August 2012, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Gicca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, January 4, 2013
Dear guest,

Thank you so much for your lovely comments about our property.

Related the elevators we are very pleased to inform you that you have four elevators at your disposal in every moment.
With reference wifi connection is only with charge in our standard rooms, in the rest of rooms and in common areas is free.
We will be pleased in having you again in the hotel to offering you a nice stay with us.

Thanks and regards
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ross shire scotland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 1, 2013

Booked for 4 nights but had to leave after 2. Xmas period means stalls all along the gardens in front of the hotel with constant pan pipe music from the afternoon until 9.30 then general noise until 2am. Then you have the bin lorries at 1am and horses hooves starting at 5am. Staff gave us another room but not much better. A lot of this could be solved if the catches and seals on the doors to the balconies were tightened up. Have stayed here several times but not had these problems. Poor quality hard beds.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank gadgie67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, January 3, 2013
Dear client,

Thnaks a lot for your comments. We are pleased to inform you AC Hotel Málaga Palacio is located at Christmas Nerve Centre, where our clients can enjoy of Christmas time and shopping area. We are always open to offer a change of room or some of them until client finds the right room. It is a special time for town with special events that we are not responsible for. We will be pleased in having you again in the hotel to offering you a nice stay with us.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Sebastian - Donostia, Spain
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 29, 2012

I chose this hotel because is in an unbeatable location but wasn't particularly happy to pay for the car park the price of accommodation in a 3 star hotel.
The room was very spacious with an amazing view. The staff were very helpful. All in all a very good choice for a short stay in Malaga.

  • Stayed November 2012, traveled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ignacio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, December 31, 2012
Dear guest,

We are pleased you have enjoyed your stay with us. We will be pleased to inform you the hotel offers a valet service 24 hours and the garage service rate is cheaper than other garages in the same area. We will be pleased in having you again in the hotel so do not hesitate in contact us.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 22, 2012

The AC Hotel Malaga Palacio is a great hotel near the cathedral and cruise port. The hotel is an easy walk to everything from the picasso museum to the shopping district. The front desk staff was amazing as was the restaurant.

We stayed twice in November and I gave them feedback through a marriott survey email and immediately received a response. I had just mentioned that the internet wasn't great and it would have been nice to have a coffee maker in the room. However, it was a great stay and pretty decent value for the money. I would love to return just for the helpful staff.

The floors in the rooms looked worn and seemed like they had suffered the wrath of the balcony doors being left open both times we stayed but it didn't bother me. The bellman also don't help you bring your bags to the elevated reception area from street level---a little odd

Room Tip: high floors facing the water
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sam0sa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, December 28, 2012
Thank you very much for your comments that make us improve every day.
Donot hesitate in coming back to the hotel and informing us about all your comments related our services and facilities that make us better everyday and give us the best opportunity to be your reference hotel in Malaga.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
65 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed December 21, 2012

A very good location near the cathedral and on the edge of the old town. We also had a nice view from our room, overlooking the port. The downside was that the room is above a busy junction which starts to get loud quite early in the morning. We were also a little unlucky with our room fridge joining in the noise concert in the middle of the light – together with a radio alarm that was non trivial to disarm. Overall we did not sleep too well at the hotel but really enjoyed the 3 days we had at this location. In summary, the garden views might be better for those with good hearing and no ear plugs.

Room Tip: Sea views are quite loud
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, December 28, 2012
Thank you very much for your comments that make us improve every day. We are really sorry for the inconvenience caused.
Please, our aim is your satisfaction so do not hesitate in coming back to the hotel and informing us about all your comments related our services and facilities that make us better everyday and give us the best opportunity to be your reference hotel in Malaga.
We are looking forward to hearing from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AC Hotel Malaga Palacio

Property: AC Hotel Malaga Palacio
Address: Calle Cortina del Muelle 1, 29015 Malaga, Spain (Formerly AC Hotel Malaga Palacio by Marriott)
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Malaga
#9 Luxury Hotel in Malaga
#11 Family Hotel in Malaga
#15 Romantic Hotel in Malaga
Price Range (Based on Average Rates): $$
Hotel Class:4 star — AC Hotel Malaga Palacio 4*
Number of rooms: 214
Official Description (provided by the hotel):
Traditional Hotel Residencia in city center, overlooking harbor; near Cathedral. ... more   less 
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Also Known As:
Ac Hotels málaga
Ac Hotel málaga
AC Hotel Malaga Palacio Spain - Costa Del Sol

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