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“A Great hotel.....But”

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Novotel Suites Malaga Centro
Ranked #12 of 88 Hotels in Malaga
Certificate of Excellence
GreenLeadersSilver level
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1,496 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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  • German first
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 5, 2014 via mobile

Perfect hotel for a few days in Malaga.
Located centrally within walking distance of all of the major tourist attractions - but far enough away from the centre that it's not noisy or crowded.
The rooms are spacious and light with good amenities. Bathroom with a large shower and separate bath.
The only issue we had was that the fridge didn't work (or just isn't very cold) but not a massive problem.
The staff were always lovely and helpful, their English is definitely better than ny Spanish which is always useful!
Free wifi for the duration of the stay was useful as well as the internet access in the lobby.
Small but adequate gym available although seemingly no air con
All together a great base for exploring a lovely city

Stayed May 2014, traveled as a couple
Helpful?
Thank Ria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUITENOVOTEL, Director de Recepción at Novotel Suites Malaga Centro, responded to this review, May 19, 2014
Good morning,

First of all we would like to thank you for trusting in our hotel and our services, and for sharing with us your positive observations.

We will communicate it to our team, and I am sure that it will stimulate them to keep trying to give the best attention to our guests.

For any questions or reservation request, you can contact us directly by phone or by email.

We thank you again for sharing with us your experience at Suite Novotel Málaga Centro.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
85 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed May 3, 2014

We stayed here for four nights at Easter. We've stayed in Malaga before and purposely chose this hotel for its location coupled with its great reviews.Compared to the last hotel we'd stayed in last year we got much better value for money with a large, clean, quiet room and pleasant staff. The only tiny blip was when I asked at reception for a cork screw I was given one to use but was told I needed to bring it back immediately as they only had one. In a suite hotel with over 50 rooms and screw top wine bottles few and far between perhaps they need to invest in a few more to go round! Not an issue though and I'd definitely recommend this place.

Stayed April 2014, traveled as a couple
Helpful?
Thank travellingscoobies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUITENOVOTEL, Director de Recepción at Novotel Suites Malaga Centro, responded to this review, May 19, 2014
Good morning,

We very much appreciate your comments regarding your stay at the Suite Novotel Malaga Centro. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nuremberg
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed April 28, 2014

This is supposedly a four-star hotel, but that is clearly local inflation; I would rate it three star. The hotel was clean, the room was quiet, it contained a shower and tub and fridge and microwave. The room was okay, unless you like more than one regular floppy pillow and one throw-sized firm pillow to sleep. Most days the cleaning staff gave us bath towels for all three occupants (one of whom is a toddler); the final day, they did not. The layout of the room was not the greatest when trying to fit in gear for a family with a traveling toddler, but they did provide a baby bed for her.

The location was adequate; 15-20 minutes brisk walk to the train and bus stations, 10-15 to restaurants and shopping downtown, 20 minutes at least to the actual beach.

The front desk service was inadequate. We regularly got the feeling that they didn't like dealing with English-speaking travelers, based on tone of voice, facial expressions and length of interactions with us versus with Spanish-speaking guests. But the real issue was just that they either didn't care to help, or didn't care to do so. When we ask how to get to Seville, the answer shouldnt' just be 'go to the train station'; it might be helpful if you gave us directions to the train station, and maybe a train schedule. LIkewise for the bus to Nerja; more than 'go to the train station' would be nice. When pressed, we were told that the busses run about every hour.... pressed again, well, sometimes every 90 minutes... well, did we just want them to print the schedule out? Yes, that would be nice... but it helps if you print the proper day out, instead of giving us a weekday schedule for a Sunday trip. LIkewise, when we ask, 'how do we mail a postcard?' I"d like more than 'go to the post office'. Maybe dirctions to the post office woudl be nice, not just a 'on this street I Just pronounced for you in rapid-fire spanish'. Oh, since you're pressing me, I'll also tell you there is a post office at the department store a few blocks away that is easy to find, too.

I'd understand the utter unhelpfulness with finding our way around if they were just trying to shunt us to the hotel-organized excursions... but they didn't even seem to know the details of those when we asked!

In short, I'll likely return to Malaga someday... but I won't be staying here.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUITENOVOTEL, Director de Recepción at Novotel Suites Malaga Centro, responded to this review, April 30, 2014
Good evening,

Your stay in our hotel clearly did not meet your expectations and you have highlighted certain issues with our staff.

Firstly, please allow me to say how sorry I am that we did not meet your expectations.

I consider such matters to be extremely important, your comments have therefore been shared with my team and together we are working on solving these issues so that our service will no longer disappoint in this area.

I do hope that, despite these issues, we will be able to welcome you again as a client of Suite Novotel.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, United Kingdom
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 24, 2014 via mobile

We have stayed here twice now. It is a great hotel and value for money. Breakfast was ideal, coffee fruit juice, cereals and toast etc. The room is spacious and shower wonderful! Easy to get to from airport on public transport, line A stops outside corte ingles and costs 3 euro . Staff are very friendly and speak perfect English. I wouldn't stay anywhere else in malaga now .

Stayed April 2014, traveled as a couple
Helpful?
1 Thank rosemarymartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUITENOVOTEL, Director de Recepción at Novotel Suites Malaga Centro, responded to this review, April 30, 2014
Good evening,

First of all we would like to thank you for trusting in our hotel and our services, and for sharing with us your positive observations.

We will communicate it to our team, and I am sure that it will stimulate them to keep trying to give the best attention to our guests.

For any questions or reservation request, you can contact us directly by phone or by email.
We thank you again for sharing with us your experience at Suite Novotel Málaga Centro.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bracknell, United Kingdom
Level Contributor
142 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 24, 2014

Stayed for a week in April. The hotel is very modern and simplistic in it's design which may not appeal to all but it is in a great location to be able to walk and tour Malaga itself and of course there are plenty of eateries in the old town.

Good clean and comfortable bedrooms with most facilities provided. Staff is friendly and helpful and fluent in English, French languages.

Breakfast offered is at extra cost and is a fairly basic but good quality continental buffet.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank berkstripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUITENOVOTEL, Director de Recepción at Novotel Suites Malaga Centro, responded to this review, April 30, 2014
Good evening,

We very much appreciate your comments regarding your stay at the Suite Novotel Malaga Centro. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Suites Malaga Centro

Property: Novotel Suites Malaga Centro
Address: Calle San Jacinto 7, 29007 Malaga, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga > Perchel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Family Hotel in Malaga
#8 Romantic Hotel in Malaga
#8 Business Hotel in Malaga
#12 Luxury Hotel in Malaga
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Suites Malaga Centro 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Suite Novotel Malaga Centro Hotel Malaga
Novotel Suites Malaga Centro Spain - Costa Del Sol

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