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“Not really 5 star”

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Vincci Seleccion Posada del Patio
Ranked #6 of 89 Hotels in Malaga
Certificate of Excellence
GreenLeadersSilver level
Reviewed December 11, 2013

Hotel very good. Very smart appearance but not quite a top top hotel.

For example:
- on arrival our room was very hot. The air con did not work. Apparently it is switched off in winter. Nobody took the trouble to come to the room to check it out. It's almost like they knew it would be suffocating. We changed rooms. Nobody bothered to check we liked the new room
- we asked to hire bikes. We agreed we would return later in the day to pick them up. When we got back to the hotel ,we were told one of them was defective. Why? Bikes can be fixed. Could nobody be bothered? So no bike hire for us.
- we asked for restaurant recommendations and were simply guided to the local tourist traps.

But the room was nice, the staff friendly. To make it really 5 star they need to raise their game. It's a tough business!

  • Stayed: December 2013, traveled as a couple
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Thank footloose91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Posada del Patio, responded to this reviewResponded December 16, 2013

Dear guest,
Thank you very much for staying in Vincci Hotels and for sending us your opinions. We are pleased to know that you were satisfied with some aspects of the hotel, though regret that we did not meet your expectations. We would like to inform you that we will bear very closely in mind your ideas: surely they will help us continue to improve the service we offer our guests.
We are sorry for the problem you had with the air conditioning in the room you were assigned. However, we are pleased to know that in light of this our staff were able to offer you a change of room. We regret that if they did not ask you if this one was to your liking and will take note of your feedback in order to improve.
We are sorry as well for the problem with the bicycles. We would like to mention that our staff has available some bicycles for free, but regrettably one of them was broken. Aware of this they offered you as an alternative the opportunity to rent other bicycles, with an additional cost. We regret any possible inconveniences.
Lastly, we would like to inform you that our staff recommends quality restaurants that are generally liked by guests to those who request this information. We are sorry that, in spite of this, they were not to your liking and we will take note of your feedback.
We are at your disposal for whatever you may need.
Warmest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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633 - 639 of 1,590 reviews

Reviewed November 30, 2013

This 5 star hotel is only a few minutes walk from the pedestrianised heart of Malaga.
Well appointed modern rooms. Super buffet breakfast. Great place to stay

A bonus is that it has its own underground parking

  • Stayed: November 2013, traveled as a couple
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2  Thank joyful12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Posada del Patio, responded to this reviewResponded December 2, 2013

To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013

Stayed three nights at the hotel. Location was fab for the Old Town. Modern impersonal decor. Room large size and clean but not spectacular.No ambience or view. Would say between 4 and 3 stars here. Breakfast was very good.Staff heplful and cheerful

  • Stayed: November 2013, traveled as a couple
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Thank dona45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Posada del Patio, responded to this reviewResponded December 2, 2013

Dear guest,
We would like to thank you for the time you have taken to write your opinions and feedback regarding your experience in our hotel. We are pleased to know you were satisfied with our location, breakfast and staff. Without question, our guests’ satisfaction is our raison d’être.
However, we are sorry that we did not entirely meet your expectations and that specific details were not to your liking. In this regard, we would like you to know that we take note of each and every guest's observations, complaints, suggestions and comments, always with the aim of improving.
We remain at your disposal for anything further you may need.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

From 15.11 - 19.11.2013 in this hotel,room (124)
1. Very nice modern room, spacious, every comfort, good beds, nice bathroom
2.Reception : very friendly
3. Breakfast : superbe !!!! Quality !!!! Everything you want or like.
4. Dinner in hotel restaurant : menu for 25 euro (3 courses) => perfect quality and nice presentation. Value for money !
5. Near the city centre
6. Good choice of drinks in the bar (and not expensive).

Room Tip: The standaard room was very nice and spacious,also the bathroom
  • Stayed: November 2013, traveled with family
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Thank nicle6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Posada del Patio, responded to this reviewResponded November 26, 2013

To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

we read from Trip Advisor that this is the only 5 Star Hotel in Malaga., Spain.
it is a small Hotel located in the old part of the City and it is at a convenient Location.
however, i wonder about the 5 Star Rating.
Hotel is clean and the staff are very helpful.
rooms not big but everything is clean and well kept.
we Chose this Hotel over the one which is up on the hill ( which has a spa ).
enjoyable stay.

Room Tip: choose a room that overlooks the street. not much noise. we had a room on the first floor with smal...
  • Stayed: November 2013, traveled with family
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Thank stellakwongriechmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Posada del Patio, responded to this reviewResponded November 26, 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We would, in any case, like to clarify that all of our rooms and services we offer meet the regulations for five star hotels.
We hope to see you again soon at one of our hotels.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013

Just stayed one night in a Junior Suite. Location is great since it is within walking distance from the pedestrian centre, shops, bar and restaurants.
Very good mattresses even the camp bed! which was used by myself! Overnight parking a bit expensive.

  • Stayed: November 2013, traveled with friends
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Thank onefaith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Posada del Patio, responded to this reviewResponded November 25, 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
Regarding our parking, we would like to say that it costs 17 euros per day.
We hope to see you again soon at one of our hotels.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2013

Stayed Nov for weekend break, modern decor and clean -,breakfast nice and Cava if you fancy it - tables seem to wobble but nothing to do with the Cava lol. Restaurant like Masterchef at night ...but hey the Spanish all love food so its good everywhere. Staff all without exception very friendly.
Bedrooms can pick up certain noises due to being typical single skin construction walls.
Location ideal and walking to and fro easy as you are near the dry canal.
Would say 5 star bit of a stretch but pleasant enough for short break

  • Stayed: November 2013, traveled as a couple
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1  Thank ericthehalfabee22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Posada del Patio, responded to this reviewResponded November 25, 2013

Dear guest,
Thank you for staying with us and for sending us your impressions. We are happy to know that our location, cleaning, decoration and breakfast were all to your liking, as well as the treatment you received from our staff. That our guests enjoy a pleasant stay with us is always our goal and what we work for every day in Vincci Hotels.
We regret, though, that you were not entirely pleased with some aspects of your stay and we will take good note of all of your feedback in order to continue improving.
We are sorry, as well, if despite our soundproofing system you were disturbed by noise and we apologize for it, as it is not something that usually happens in our establishment.
We are at your disposal for whatever you may need.
Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vincci Seleccion Posada del Patio

Address: Pasillo Santa Isabel 7, 29005 Malaga, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Malaga
#2 On the Beach Hotel in Malaga
#4 Business Hotel in Malaga
#4 Family Hotel in Malaga
#6 Luxury Hotel in Malaga
Price Range: $172 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Vincci Seleccion Posada del Patio 5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Vincci Seleccion Posada Del Patio Hotel Malaga
Vincci Seleccion Posada Del Patio Malaga, Spain - Costa Del Sol

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