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“Not the five star experience I expected...”

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Vincci Seleccion Posada del Patio
Ranked #6 of 89 Hotels in Malaga
Certificate of Excellence
GreenLeadersSilver level
Reviewed September 23, 2013

I stayed at the Posada del Patio on a recent business trip to Malaga. The hotel is well located to explore central Malaga. It is also only a short 20 euro taxi ride from the airport or alternatively the mainline train (which takes less than 15 minutes to the airport) is a short walk away. Entering the hotel there is a fresh modern feel and they have done a great job at renovation, with the old city walls preserved on the lower floors which you can explore at leisure. Sadly, the hotel lacked the five star "wow" factor I expected. I was surprised to find my room was not ready on arrival (at around 2.30pm) and they could not offer me a late checkout on my day of departure. The bathroom was the highlight, spacious with everything I needed to hand. Breakfast was also very good. There were some little flies in the room both nights; the hotel may not be able to do much about this (it is Spain and it was still lovely and warm when I visited) but it again detracted from the luxury edge the hotel purports to have. Personally, I will explore other options if I return to Malaga.

  • Stayed: September 2013, traveled on business
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1  Thank mrcrdeacon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Posada del Patio, responded to this reviewResponded October 9, 2013

Dear guest,
Thank you very much for choosing us and for sending us your opinions. We are pleased to read that the hotel´s location, decoration, design, bathroom and breakfast buffet were all to your liking. Our guest´s satisfaction is our reason to be and what we work for day after day in Vincci Hotels.
We regret, though, that we did not meet all of your expectations. We can assure you that we will bear very closely in mind your opinions: They will help us improve the service we offer our guests in the future.
We would like, firstly, to apologize if you had to wait more time than usual to be assigned a room. Check in for guests is done by rule at 14:00, but in this case it was not possible to assign you a room at this time due to the hotel´s occupancy. We regret any inconveniences.
Likewise, we are sorry if due to the hotel´s occupancy we could not offer you the late check out service. This service is always subject to availability and depends on the hotel´s occupancy.
We regret any possible inconveniences caused by this and we are at your disposal for whatever you may need.
Warmest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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690 - 696 of 1,613 reviews

Reviewed September 22, 2013

We loved the location of this hotel right on the edge of the old town and walking distance to everything we wanted to see. The front desk and bell staff were very friendly and helpful with any of our concerns. We originally had a room facing the street which we found to be too noisy for our taste and they moved us to a quieter location without a problem. The rooms are modern and comfortable and the bathroom was surprisingly spacious. The public areas appeared to be very nice but not used probably due to the variety surrounding the hotel. Added bonus - Roman ruins in the basement! You never know what you'll dig up! A word of caution if you have breakfast that is not included in your room rate it is outrageous $30 for a very average buffet.

Room Tip: Ask for a room not facing the street - it will likely be smaller but you will sleep better!
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  • Stayed: August 2013, traveled as a couple
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1  Thank Latetripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Posada del Patio, responded to this reviewResponded September 23, 2013

To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We will take your opinions into account, because it will doubtless help us improve our guests’ experiences in the future.
We would like to clarify in any case regarding our breakfasts that we have available our breakfast buffet (15 euros plus VAT) and also a bar and cafeteria service depending on the guest´s preference. At all times we try to adapt our prices to the quality of the products that we offer and the category of our establishment, always offering a varied and high quality selection. Among the products that are included in our breakfast, one can find milk, coffee, tea, infusions, juices, fruit, cold meats, cheeses, eggs, pastries, cereals and yogurts.
We hope to see you again soon at one of our hotels.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

Excellent hotel close to the main sites. Knowledgeable staff particularly Yunus who sorted out a few of the minor problems we had with our room. We were upgraded to a suite which was amazing. Good value hotel and would recommend to others.

Stayed: September 2013, traveled with family
Thank Frances H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Posada del Patio, responded to this reviewResponded September 23, 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2013

The hotel is in a great location right in the heart of the city and only 15 minutes from the airport by taxi and 10 minute walk from the train station.
The hotel is lovely, it is very nicely decorated through out and the staff were warm and welcoming. We had dinner in the restaurant and the food and service was excellent.

  • Stayed: September 2013, traveled as a couple
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1  Thank mbruce28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Posada del Patio, responded to this reviewResponded September 23, 2013

To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2013

We stayed at this hotel because of Tripadvisor reviews but were disappointed. We thought the reception staff efficient but cold - they answered questions with minimum information, I felt I was disturbing and annoying them. We were upgraded to a Junior suite at check in, which had 2 floors, the sitting room downstairs was long and narrow room with cold looking white designer stone areas at entrance and under very high windows which you could not see out. Bedroom upstairs was small, again with small high windows. The beds were rock hard, my daughter slept on the couch. There are only 8 sun loungers at pool, we never got one during our 3 days here. I would not recommend this hotel.

  • Stayed: September 2013
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1  Thank pepsiilhagrande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Posada del Patio, responded to this reviewResponded October 9, 2013

Dear guest,
Thank you for publishing your feedback regarding your experience in our hotel. We regret that your stay with us was not as you would have hoped. In this regard we would like to inform you that we take note of each and every guest´s observations, complaints, suggestions and feedback, always with the goal of improving.
Firstly, we are sorry if you considered that the treatment you received from the staff was not adequate. All of our team are recognized for providing impeccable service and for taking care at all times of guest´s requests in order to provide them with a perfect stay, so we apologize if you considered that in your case it was not entirely like this.
Regarding our junior suite, we regret that it was not entirely to your liking. Those guest´s who are not happy with the room they have been assigned can notify reception and, if occupancy permits, our staff will offer a change, looking to make the guest´s stay pleasant and enjoyable.
We are at your disposal for whatever you may need.
Warmest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

I had the chance to spend days here in this beautiful 5 stars.
I would like to suggest to go there for many reasons, starting from the wonderful staff at the reception, young, smiling, very caring of our needings.
Clean hotel, nice bar and swimming pool, a so beautiful place as the library.
Cant say bout the breakfast or lunch, dinner because i visited the cities most.
But i suggest you to go there
Very close to the center, to el corte ingles, the "metro" malaga centro...
Very very very quiet inside
Go, you will be happy

Room Tip: I like the room i had, on the Pasillo
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  • Stayed: September 2013, traveled solo
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Thank Massimo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Posada del Patio, responded to this reviewResponded September 16, 2013

To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2013

I would go here again.

The staff are veryaccommadating.

It is a beautiful place, smack bank in the middle of all the places you would love to go, the cathedral,Picasso Museum and the night life with the flamenco and food is GREAT and not pricey.

I have already advised my parents to go TO THIS HOTEL.

It is not 'touristy' at all and the rooms are clean and the place looks damn nice-the decor is superb, there's a reading lobby, lovely bar and it's just all round really nice!

Just please get some irons put in the room please"

Room Tip: well just have a chat-everyone was really nice-they'll help you out!
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  • Stayed: August 2013, traveled as a couple
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2  Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Posada del Patio, responded to this reviewResponded September 13, 2013

Dear guest,
Thank you very much for choosing Vincci Hotels and publishing your comments regarding your stay in our establishment. We appreciate knowing that your stay with us met your expectations. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day in our chain.
With respect to our ironing service, you should be aware that due to safety reasons our rooms do not have irons. However among our services with an additional cost, we have an ironing and cleaning service.
We are at your disposal for whatever you may need.
Warmest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vincci Seleccion Posada del Patio

Address: Pasillo Santa Isabel 7, 29005 Malaga, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Malaga
#2 On the Beach Hotel in Malaga
#4 Business Hotel in Malaga
#4 Family Hotel in Malaga
#6 Luxury Hotel in Malaga
Price Range: $165 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Vincci Seleccion Posada del Patio 5*
Number of rooms: 104
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Also Known As:
Vincci Seleccion Posada Del Patio Hotel Malaga
Vincci Seleccion Posada Del Patio Malaga, Spain - Costa Del Sol

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