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“Perfect”
other travelers have booked this property
A view of one of the pools
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A view of one of the pools
The pool The dining area
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Average
2 reviews
A view of one of the pools
The pool
The dining area
The lounge area
Lounge view from the terrace
Terrace
Master bedroom
The second bedroom
Ell Campanario Country Club
Indoor pool
The gym
Al fresco dining
Outdoor pool and terrace
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 5
Estepona, Costa del Sol, Province of Malaga, Andalucia

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
michoelbr...
Greater Manchester, United Kingdom
1 review
“Perfect”
Reviewed August 29, 2017 for a stay in August 2017

The pool is just amazing, the pictures don't do it justice. This apartment is as described, and the manager Jane, has explained everything in the email, so not even a need to contact them. Great value for money, especially the pool area. Can only recommend we staid there with 2 toddlers and a baby.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula B
leeds
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“not up to scratch”
Reviewed July 14, 2014 for a stay in July 2014
2
people found this review helpful

Stayed in this apartment for 3 nights with family and all i can say really is it was not cleaned properly before our arrival. The beds covers and towels were not clean and had stains on them, and that the drawers and wardrobes smelt really foisty and we could not put our clothes in the drawers for this reason. We never got a single channel on the tv all weekend and we followed the instructions which were not very clear, we also managed to ask 2 seperate people from around the pool to have ago and again they could not get it working. However on the paperwork it does say DO NOT CALL over the tv as they can not help with this so felt we couldn't ring. It does also say the shops are 5 mins from the urbanisation which is still quite stretched if you live right at the bottom of the complex. This apartment is right at the very top of the complex and therefore a 15 min walk up hill on the way back and quite a difficult trek in the heat especially for my mum who is 60. The bars and restaurants are not what you will be expecting they are quite poor and only a couple and we did not eat and drink at any and got taxi's to Puerto Banus each evening. The country club is excellent and they are very helpful and the food is brilliant. This is opposite the complex as described if again you live towards the end, it is about a 10 min walk from the apartment, however worth a visit. There is a large scruffy terrace outside the apartment with rusty chairs and a wobbly table which get no sun at all during the day, just a small corner section about 5 onwards, however this is not inviting at all. You can not lock your patio door from the outside so not able to go to the pool from your terrace you have to lock up and go around the complex which is not how we understood it. I would not return or recommend this apartment to anyone of my friends, there is nothing round here at all and you are quite a way from anywhere. The apartment needs new bedding and towels new drawers that dont smell mouldy and a new sofa that doesnt smell foisty too, a tv that works or is simpler to use and follow instructions.

Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jul 16, 2014
Thank you for your feedback, it is extremely important to us that our guests enjoy their stay in our properties and we do our utmost to ensure this and I regret this does not seem to have been the case with yourselves.

Our apartments are cleaned before each client arrives by our regular team of cleaners and checked afterwards. If for any reason you felt it was not up to standard on your arrival, you should have contacted us immediately and we would have sent a cleaner to you.

We use white and cream towels and it is very difficult to keep them from marking. The apartment had new sets of towels this season but I take your feedback re the linen and these will be replaced.

With regards the TV, this is a new system that was installed earlier this year following the loss of BBC and ITV channels on Sky. We have had problems with the picture freezing when the Internet is at use at peak times and advise to take the plug out for a short while. There is nothing we can do about this problem thus the advice not to contact us. If you had been without TV all weekend you should have contacted us immediately and we would have, if necessary called a technician to look at it. We are on call 7 days a week until 10pm. We put the system in for the benefit of the clients so they have access to the BBC and ITV channels whilst on holiday.

We are waiting for delivery of a new terrace table and chairs so fully accept your comments on this and action had been taken prior to your arrival.

Finally I deeply regret that you did not contact us regarding these problems when you were in the apartment and I know you will understand that it is impossible to fix problems when not informed. We pride ourselves on the service we offer and our phone is open until 10pm, 7 days a week.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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