Stayed at this 5* hotel as part of a party of 20 ages ranging from baby, small children up to 60ish. I have to say that the Hotel was smart and the rooms I saw were excellent. The spa area was good as was the indoor pool. The time of year and weather made the outdoor pool impossible, but looked ok. The breakfast was very good every morning.
What has let them down apart from one or two helpful reception staff, was the sheer miserable faces of the rest of the staff and at times completely off hand. They were not helpful at all, paricularl;y the lobby bar staff, one of which on two occasions asked why we couldn't use the restaurant instead of what I assumed, was too much bother for him to order any meals for us. Even though it wasn't busy at times it would take 10 to mins to be served. Another issue is it is about 4.5 kms south of Estepona, which is a perfectly easy walk, except when you try you find you run out of pavements on unlessyou want to walk along the side of a fast dual carriageway you are stuck with having to get a taxi. You are able to walk along the beach but this is impossible if pushing baby buggies..If only they could sort the staff and service this Hotel would have had 4+ / 5 stars
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- Also Known As:
- Gran Hotel Elba Estepona & Thalasso Estepona
- Gran Hotel Elba Estepona And Thalasso Spa
- Gran Hotel Elba Estepona & Thalasso Spa Spain - Costa Del Sol