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Reviewed July 26, 2018

Having returned from this hotel 12 days ago, I contacted head office of TRF to complain about this Hotel. To date and after contacting them again they haven't had the courtesy of a reply.
The room we had ( junior suite) was adequate but lacking.
On arrival there wasn't anyone to take our baggage up the 10 stairs to reception or room
Room service could only be obtained after 7pm.
The pool area is cordoned off in the morning until 10am with a note saying residents aren't allowed until then
No snacks allowed around the pool area and no waiting stage.
Buffet Breakfast served from 7.30am with only one waitress available who would lay tables and remove dirty plates which could stay on the table for an hour or more.
Outside tables weren't laid until 8.15am as only one person staff.
Hot food was cold laying in trays.
Toaster broke after 3 days and wasn't repaired or replaced.
Could not get a pot of coffee. Only a cup from a machine and no saucer.
Outside evening Cabernet was the most amateur shows imaginable and would continue loudly until 11pm and on one ocassion 11.45pm. When our room was overlooking this it became very annoying.
No magazines or papers available from the hotel shop.
Too many games and machines for children and very noisy music around the pool during the day with a team of French teenagers working at the hotel trying to involve residents to join in when they didn't wish .
Towels around the pool were charged at 2€ per day
Room safe was 3€ per day
There is more, but I think I have given sufficient information to rate this hotel no more than 3*
They had no hands on management checking during the day which is required

Room Tip: Save your money
Stayed: July 2018, traveled with family
1  Thank rdavis3836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2018

Food cold.
Food cooked on the hot plate (chicken, fish etc) was raw in the centre.
We asked for a room extension as our flight was late at night. We were advised this was ok, however when's went to pay we were told there were no rooms even though the restaurant staff stated the hotel was only half full and we could book a room on the net?
Some areas very dated.
Some reception staff were rude.

Hotel very clean, cleaners polite and very welcoming (they should work on recepion)
Entertainment staff fantastic.
Nice gardens.

  • Stayed: June 2018, traveled with family
    • Value
    • Location
    • Service
Thank alancorney19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTRHParaiso, Director de Relaciones Públicas at Hotel TRH Paraiso Costa del Sol, responded to this reviewResponded August 5, 2018

Dear Guest.

We appreciate the time you have taken to give us your opinion. We are sorry to hear that you couldn't enjoy your stay at the Hotel, maybe there was a misunderstanding at the reception but I will find out personally what could have happened.
I assure you that this is a punctual event and we hope you to give us an opportunity in the future.

On the other hand, our staff will be happy to know that thanks to them your stay has been more enjoyable.

Your opinion is very valuable to us.

Greetings.

Jaime Manjón, Public Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2018 via mobile

The hotel is a bit run down but rooms have recently been refurbished. They offer good entertainment, nice clean rooms, excellent amenities and a fairly decent food choice. If ur looking for a good hotel that won’t break the bank this would be it.

Stayed: August 2017, traveled with family
Thank lianchampo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTRHParaiso, Director de Relaciones Públicas at Hotel TRH Paraiso Costa del Sol, responded to this reviewResponded 4 weeks ago

Dear Lian,

It is a great pleasure to read your words, and your feedback. We are tremendously happy that you had a great stay and you enjoyed our facilities.
We hope see you soon here at Trh Paraiso.
Best wishes,

Jaime Manjon.
Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2018

just returned from an 11 day holiday on 28th june , very disappointed with the hotel , cooked breakfast was luke warm at best & evening meal was not much better , hotel is very dated , needs updating , staff were very good , location & view was good , found adult evening entertainment started too late for me , thought swimming pools shut too early , especially when the weather was still hot at 8 in the evening, wont be going back

Stayed: June 2018, traveled as a couple
Thank GeoffreyL586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTRHParaiso, Director de Relaciones Públicas at Hotel TRH Paraiso Costa del Sol, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for sharing your comments. I am pleased that you were satisfied with the location and the staff. We have taken note of your comments for future planning and improvements.

We appreciate your direct feedback and will take it as a motivation to continue working towards excellence. We hope to have the opportunity of welcoming you back and provide you a more enjoyable experience.

Best regards,

Jaime Manjon.
Relaciones Publicas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2018 via mobile

Booked this hotel as it was close to Wedding venue we were attending. It was a good price but we were concerned about the bad reviews. We were pleasantly surprised rooms were lovely and spacious grounds and pool were fabulous, staff friendly and helpful and the breakfast although not gourmet more than adequate with lots of choices. Negatives were; hard bed and lack of soundproofing in rooms making it quite noisy. But that aside would highly recommend

Stayed: June 2018, traveled as a couple
Thank ChrisLogan63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTRHParaiso, Director de Relaciones Públicas at Hotel TRH Paraiso Costa del Sol, responded to this reviewResponded 4 weeks ago

Dear Chris,

Thank you for your comments and higth califications.we are happy you enjoyed our views, swimmingpool and facilities. Please rest assured that your remarks have been taken to heart and will be followed up on in detail.

We hope to be given the opportunity of welcoming you again to convince you of our true hospitality. .

Best regards,
Jaime Manjon.
Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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