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“Truly customer focused - great choice”

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Monte Puertatierra Hotel
Ranked #1 of 28 Hotels in Cadiz
Certificate of Excellence
Reviewed February 17, 2014

This was a great choice for Cadiz purely for location & comfort.
However what makes this hotel stand out from the crowd is that the whole operation is focused on customer service.
When you make a booking they ask what type of pillow would you like,would you like a kettle in your room ( not common in Spanish hotels) - please let them know if you need any specific information.
When you arrive the front desk staff are extremely keen to help with information & directions. In the room a note asks if you have forgotten anything & backs it up with a very long list of amenities in English & Spanish.
Checkout is noon of course because Spain knows how to look after it's guests but please let them know if you require a late checkout! When we collected our car the headlights & windscreen had been cleaned. Many businesses give the impression of caring - few actually prove it. This is a brilliantly run hotel .
We loved walking into the old town which is aprox 10/12 mins a distance of 1 kilometer , the rooms are large, bathrooms also & great shower.
Loved Cadiz too

  • Stayed: February 2014, traveled as a couple
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3  Thank elestoban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Andreu, Director de Relaciones Públicas at Monte Puertatierra Hotel, responded to this reviewResponded February 19, 2014

Dear Sir:
Thank you very much for your kind considerations.
In our hotel chain pay great attention to the service to our customers. We want you to feel comfortable not only for our facilities and services, but for the attention of our staff. That is our challenge every day and thank you so much to consider.
Hope to see you again for Cádiz or any of our hotels in Málaga, Huelva and Seville. We will gladly provide the same personal attention.
With best regards,

Miguel Andreu
Public Relations & Marketing
HOTELES MONTE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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184 - 190 of 867 reviews

Reviewed January 30, 2014

We chose this out of centre hotel to avoid having to drive into congested and narrow streeted Cadiz and that was a wise move, especially as a bus to the town centre costing just over a Euro stops right outside the hotel. and we also enjoyed walking along the promenade into town too. It is also possible to park next to the hotel for free although because of the damage to most of the cars around we chose to park in the expensive underground carpark.

This is a medium sized hotel in good condition and good rooms and facilities, a kind of older but upmarket Premier Inn. The twin beds very very comfortable and the room temperature was good and we slept well. We avoided the expensive breakfast and went to the friendly cafeteria for coffee and the traditional tomato on toast breakfast at half the price.

Staff were professional, obliging and informative.

There is a Carrefour supermarket near the hotel - also a police station. When we arrived we witnessed someone being arrested outside the supermarket. But Cadiz felt extremely safe.

A tip:If you arrange to park in the underground carpark (level -2) where the lights are motion-sensor activated then the elevator into the hotel is actually near the parking area.

  • Stayed: January 2014, traveled as a couple
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4  Thank simono1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Andreu, Director de Relaciones Públicas at Monte Puertatierra Hotel, responded to this reviewResponded February 9, 2014

Dear Sir:
Thanks for your comments and your stay in our hotel, which has as such is in a perfect location for sightseeing in the city.
With respect to our buffet breakfast, I inform than in the same may find each day various types of freshly baked bread, fruit and fresh products, pastries and fresh pastries, various hot dishes and natural juices.
Finally, comment that effectively, Cádiz is a safe city. The incident was witnessed can be reduced to mere chance.
Hope to see you again for Cadiz or any other of our properties in Malaga, Seville and Huelva.
With best regards,

Miguel Andreu
Public Relations & Marketing
HOTELES MONTE

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Reviewed December 3, 2013

The staff was very helpful during my stay. I stayed 4 Nights for work. I did have a couple of days I could walk to the city and have lunch or dinner. Walk wasn't to far maybe 10-15 depending on what part of the city you were walking too. The Bartender in the Lounge was fantastic. She made the stay much more enjoyable. If your good to people there great back to you!

  • Stayed: October 2013, traveled on business
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1  Thank Workingtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Andreu, Director de Relaciones Públicas at Monte Puertatierra Hotel, responded to this reviewResponded December 3, 2013

Dear Sir:
Thanks for your stay and your comments.
We are glad that during your stay in Cadiz for work contributed to our hotel that much better.
Hope to see you again for Cadiz or any other of our properties in Malaga, Seville and Huelva.
With best regards,

Miguel Andreu
Public Relations & Marketing
HOTELES MONTE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013 via mobile

Stayed in this hotel for 3 nights. Location is perfect, the beach is just around the corner, the old city is 10 min away which makes the stay at the hotel quiet without party noise))) Got all our requests upon arrival fulfilled. The room is big, very nice bathroom with the bath tube. Loved the queen size bed. The breakfast is good and I really liked the stuff, polite and efficient.

  • Stayed: November 2013
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1  Thank saintanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Andreu, Director de Relaciones Públicas at Monte Puertatierra Hotel, responded to this reviewResponded December 3, 2013

Dear Sir:
Thanks for your stay and your comments.
We are glad that during your stay in Cadiz for work contributed to our hotel that much better.
Hope to see you again for Cadiz or any other of our properties in Malaga, Seville and Huelva.
With best regards,

Miguel Andreu
Public Relations & Marketing
HOTELES MONTE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2013

Stayed for 3 nights mid November. Chose the hotel for it's location. It's 10 minutes walk to the edge of the old town, and benefits from underground parking. It's easy to find, as it's on the main road as you drive towards the centre of Cadiz. It's an efficient business style hotel but fine for a leisure break. Cadiz is a great city to explore on foot, with a good range of shops, bars and tapas bars. Top tip for lunch; try the stalls/tapas in the central market, huge range of all types of food and drink

  • Stayed: November 2013, traveled as a couple
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5  Thank DCWManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Andreu, Director de Relaciones Públicas at Monte Puertatierra Hotel, responded to this reviewResponded November 27, 2013

Dear Sir:
Thanks for your comments and your stay in our hotel.
We are glad that your trip to Cadiz was developed to your complete satisfaction, our hotel and enjoy the cuisine of the city.
Hope to see you again for Malaga or any other of our properties in Cádiz, Seville and Huelva.
With best regards,

Miguel Andreu
Public Relations & Marketing
HOTELES MONTE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

Stayed for 5 days in sept 2013….B&B only…..good choice of food at breakfast, no complaints. Room was fine, clean and well up to expectations. Staff very friendly and helpful. Location is very good as it is only a short walk into the old city of Cadiz……amazing place to visit and well recommended…..overall then a fine hotel, free wifi that actually worked, good food and well located…….I give it my full recommendation….

  • Stayed: September 2013, traveled as a couple
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1  Thank Valves4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Andreu, Director de Relaciones Públicas at Monte Puertatierra Hotel, responded to this reviewResponded November 12, 2013

Dear Sir:
Thank you for your comments and your stay in our hotel. We are glad that your stay was as you expected.
We appreciate your recommendation on this TripAdvisor Traveller Community.
Hope to see you again for Cadiz or any other of our properties in Malaga, Seville and Huelva.
With best regards,

Miguel Andreu
Public Relations & Marketing
HOTELES MONTE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2013

booked this after searching for hotels 'on the beach' on Trip advisor assuming it meant it was on the beach or at least you could see the beach ....please note: .this hotel is on the road behind the beach and no beach views at all............... saying that good location to Old town, only 15 minutes walk to Cathedral square in Old town .. Cadiz is a lovely city and warm for a winter break. Caleta Beach gorgeous, tapas bars good and very cheap, Tinto Verano (similar to Sangria) only 1 1/2 euros a pint !! lager 1 1/2 euros a pint . Monday's on cathedral square there is a bar that sells baguette sandwiches...only 50 cent each, worth a visit...cant remember it's name. Hotel not as glam as photos, was expected quite a glam bathroom but was really quite basic. Rooms very good size . Reception staff pleasant. Underground car park at hotel...a must in Cadiz if have a car as parking limited on streets and none in old town, car park 11 euros a day.

  • Stayed: October 2013, traveled with family
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Thank dodo029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Andreu, Director de Relaciones Públicas at Monte Puertatierra Hotel, responded to this reviewResponded November 12, 2013

Dear Sir:
Thank you for your comments and your stay in our hotel.
The Hotel Monte Puertatierra not a beach hotel, although the distance to it, as you could see, is only 100 meters. We are located at the back of the Santa Maria del Mar, one of the quietest of all the city and next to shops, bars, etc.., Which makes our location a privilege.
We hope to see you again in Cadiz or any of our hotels in Seville, Huelva and Malaga. We will be happy to help.
With best regards,

Miguel Andreu
Public Relations & Marketing
HOTELES MONTE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Monte Puertatierra Hotel

Address: Avenida Andalucia 34, 11008 Cadiz, Spain
Phone Number:
Location: Spain > Andalucia > Costa de la Luz > Cadiz
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#1 Luxury Hotel in Cadiz
#1 On the Beach Hotel in Cadiz
#3 Family Hotel in Cadiz
#4 Business Hotel in Cadiz
#5 Romantic Hotel in Cadiz
Price Range: $87 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Monte Puertatierra Hotel 4*
Number of rooms: 98
Official Description (provided by the hotel):
Our hotel in Cadiz, is just a few metres from the beach (in southern Spain). It is a 4-star establishment, set in the historic, artistic and commercial centre of the city. It has 98 large rooms, free WiFi, rooms for meetings and wedding receptions, parking facilities and a wide offer of services to make your stay in Cadiz as comfortable as possible.Hotel Puertatierra is situated in the commercial and business centre of the city of Cadiz, very near the Convention Centre, which is the venue for a multitude of conferences and events of all kinds. It is less than 100m from the Santa María del Mar beach.Our hotel is just 10 minutes away on foot from the historic quarter of the city and its monuments such as the Cathedral, the Roman Theatre, the Falla Theatre, the monument to the Cortes, etc. ... more   less 
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Also Known As:
Puertatierra Hotel cádiz

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