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“Unpersonal hotel but rooms are okay”

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Monte Puertatierra Hotel
Ranked #1 of 29 Hotels in Cadiz
Certificate of Excellence
Haarlem, The Netherlands
Level Contributor
80 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Unpersonal hotel but rooms are okay”
Reviewed October 21, 2013 via mobile

We have stayed two nights in this hotel. The hotel as such is okay: it is clean, the rooms are large, bathrooms are nice and well functioning. Parking is in a large private garage underneath the hotel @11 euros/night, which is a fair deal. They even clean (unasked for!) your windscreen when your car is parked overnight, so there is no lack of service.
Still, we found the hotel very unpersonal. Not a single time in two days when we entered the lobby, we were greeted by reception staff. Ladies behind the desk were mostly busy with their mobile phones or talking to eachother, gentlemen were mostly busy in the office behind and not visible at all. Rooms lack any personal style or decoration. I guess we had expected more personality in a hotel which is so high on the list of hotels in Cadiz.

Stayed October 2013, traveled as a couple
Helpful?
Thank Stan1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Andreu, Director de Relaciones Públicas at Monte Puertatierra Hotel, responded to this review, October 22, 2013
Dear Sir:
Thank you for your comments and your stay at the hotel.
We were very surprised his words when one of the characteristics of our hotels is the personalized attention we handle all our customers. So you can check it in the comments of other users of this TripAdvisor Traveller Community.
We think it may be due to chance, because we are completely sure that the entire staff is always fully available to our customers.
We regret that this matter caused discontent in your stay. We hope to see you again in Cadiz or any of our hotels in Huelva, Seville and Malaga and you can see how is the attention and personal service to all our customers.
Yours sincerely,

Miguel Andreu
Communication & Marketing
HOTELES MONTE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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752 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Amberley, New Zealand
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 12, 2013

An excellent hotel, almost five star but without the fancy lobby, trendy bar selling overpriced cocktails and drinks - all of which were totally unnecessary for our needs. We booked this hotel on the internet, mainly because it had off-street parking which is hard to find in Cadiz. We took a special offer for over 65's which included a very extensive and good buffet breakfast. Very good value.

Finding the hotel was simple as we had a Navigator. As the hotel is on the left hand side and you can't drive across the oncoming traffic, you just need to proceed on a short way to a round-a-bout and return the way you came to the hotel entrance on the same street. Underground parking is just a few doors further down the street and a lift brings you up to the hotel lobby.

Staff are extremely friendly, professional and helpful.

The room was clean, big enough for a short stay and had all the necessary amenities including working air conditioning, a safe and mini bar. Housekeeping put in English Breakfast tea especially for us and our request for feather pillows and extra pillows was no problem.

This is a very centrally, conveniently located hotel and just about 10 minutes in a taxi from the Old Town.

When we got in our car, there was a little notice saying that our car windscreen had had a complimentary wash. We have never had this small but very useful service given to us anywhere else, ever.

Highly recommended and we would stay there again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RosieG807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Andreu, Director de Relaciones Públicas at Monte Puertatierra Hotel, responded to this review, October 16, 2013
Dear Madam:
Thanks for your stay and your comments.
We welcome your visit to our hotel proceed at full satisfaction and their desire to return to stay with us.
Thank you for your recommendation on this TripAdvisor Traveller Community.
We hope to see you again in Cadiz or any of our hotels in Huelva, Malaga and Seville. We are happy to serve it.
Sincerely yours,

Miguel Andreu
Communication & Marketing
HOTELES MONTE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barbarroja, Spain
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 29, 2013

“This is a four star hotel with five star service! Our room was beautifully appointed, with every possible comfort and was almost like a suite. The tea making facilities were particularly appreciated. The breakfast was by far the most extensive we have been offered in Spain, every choice being renewed as soon as clients helped themselves. The staff were, without exception, friendly, helpful and superbly professional. The hotel manager was conspicuous and active on many occasions and even joined the catering staff in bringing round hot churros at breakfast time. His gesture on my husband's birthday is a fine example of not only the vigilance of reception staff, who noticed the date on his identification, but his own care for individual guests. The bar/cafeteria staff deserve special commendation. Safe parking on site was cheaper than in many hotels in Cádiz and another delightful gesture was the cleaning of the windscreen, before our departure.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank twowardspain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Andreu, Director de Relaciones Públicas at Monte Puertatierra Hotel, responded to this review, October 2, 2013
Dear Madam,
Thank you for your comments and your stay in our hotel.
For us it was sensational to share with you the birthday of her husband. His words the transmit to all our partners, we will be glad to know them.
Hope to see you again for Cadiz or any other of our properties in Malaga, Seville and Huelva.
With best regards,

Miguel Andreu
Public Relations & Marketing
HOTELES MONTE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
108 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed September 25, 2013

We only stayed overnight - just passing through - and so we had a place to lay our head. Clean. Bed hard. Good last minute deal, so maybe we got a corresponding last minute room, but I would have been quite disappointed if this had been my holiday destination for any period of time. Checkin and checkout staff fine. Nothing wrong in particular, just soulless and unwelcoming.

Stayed September 2013, traveled as a couple
Helpful?
Thank Omowizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Andreu, Director de Relaciones Públicas at Monte Puertatierra Hotel, responded to this review, September 27, 2013
Dear Sir:
Thank you for your comments and your stay in our hotel.
We understand that in just one night is difficult to make a further assessment of our services and facilities. We wish we knew more to improve their opinion about our hotel. We can say that it would find welcoming and the chance to be treated with the courtesy of our staff, which is very prominent in other reviews of this TripAdvisor Traveller Community.
We hope to see you again in Cadiz for a longer period or at any of our hotels in Malaga, Huelva and Seville. I assure you we will be happy to assist you.
With best regards,

Miguel Andreu
Public Relations & Marketing
HOTELES MONTE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hove, England, United Kingdom
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 19, 2013 via mobile

Stayed three nights here on a short holiday in Cadiz. It's on the main drag in the newer part of Cadiz, only 500 m from the walls of the old town. The hotel appears well maintained, staff are friendly and helpful and the room we had was nice but it is a pretty standard place and a bit soulless. Breakfast was served in the cafeteria but it's very limited, no buffet, just tostadas with jam or tomato. I guess it's catering to Spanish tastes, which is fine if that's all you want.

Very close to the beach and you can borrow a beach towel for a 10 euro deposit.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Andreu, Director de Relaciones Públicas at Monte Puertatierra Hotel, responded to this review, September 24, 2013
Dear Sir:
Thank you for your comments and your stay in our hotel.
We believe it is in a confusion: every morning the hotel serves an excellent breakfast buffet includes hot food, fresh fruit, cheeses, juices, cold cuts, different kinds of bread and fresh pastries and of course coffee, tea and plates instantly prepared by our kitchen.
You can see both our website and the comments from other customers of this TripAdvisor Traveller Community to confirm this statement.
Regret that I did not enjoy it, because it is one of the aspects that our customers value and better.
Hope to see you again for Cadiz or any other of our properties in Malaga, Seville and Huelva.
With best regards,

Miguel Andreu
Public Relations & Marketing
HOTELES MONTE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaga, Spain
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 19, 2013

The hotel is nicely located in the city centre. About 10 mins walk from the old town and 2 minutes to the busy city beach. Had a great 3 days exploring the lovely city of Cadiz. Relaxed on the busy beach in the centre during the day and enjoyed the tapas trails in the evening!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Andreu, Director de Relaciones Públicas at Monte Puertatierra Hotel, responded to this review, September 24, 2013
Dear Sir:
Thank you for your comments and your stay in our hotel.
It's great to know they enjoyed their visit to the city and the central location of our hotel contributed to his time relaxing. We welcome this.
Hope to see you again for Cadiz or any other of our properties in Malaga, Seville and Huelva.
With best regards,

Miguel Andreu
Public Relations & Marketing
HOTELES MONTE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 10, 2013

This hotel is 5 minutes walk from the beach and 10-15 minutes walk from the old town. The staff are very friendly and will help booking trips and restaurants. The rooms are clean and modern with a good power shower, air conditioning, blackout curtains and comfortable beds. The only bad point is that parking is 11.5 euro's per day, which is a bit steep but probably comparable with other parking in the city. Overall though, it was a very comfortable hotel in a good spot.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MCPNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Andreu, Director de Relaciones Públicas at Monte Puertatierra Hotel, responded to this review, September 16, 2013
Dear Sir:
Thanks for your stay in our hotel and for the comments.
We are glad that your stay was to your liking.
I would tell you that the price of parking is usual for a hotel in this area. And of course, cheaper than those that exist in the city and its payment based on hours of use.
Hope to see you again for Malaga or any other of our properties in Cádiz, Seville and Huelva.
With best regards,

Miguel Andreu
Public Relations & Marketing
HOTELES MONTE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Monte Puertatierra Hotel

Property: Monte Puertatierra Hotel
Address: Avenida Andalucia 34, 11008 Cadiz, Spain
Phone Number:
Location: Spain > Andalucia > Costa de la Luz > Cadiz
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#1 On the Beach Hotel in Cadiz
#1 Luxury Hotel in Cadiz
#3 Family Hotel in Cadiz
#4 Business Hotel in Cadiz
#5 Romantic Hotel in Cadiz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Monte Puertatierra Hotel 4*
Number of rooms: 98
Official Description (provided by the hotel):
Our hotel in Cadiz, is just a few metres from the beach (in southern Spain). It is a 4-star establishment, set in the historic, artistic and commercial centre of the city. It has 98 large rooms, free WiFi, rooms for meetings and wedding receptions, parking facilities and a wide offer of services to make your stay in Cadiz as comfortable as possible.Hotel Puertatierra is situated in the commercial and business centre of the city of Cadiz, very near the Convention Centre, which is the venue for a multitude of conferences and events of all kinds. It is less than 100m from the Santa María del Mar beach.Our hotel is just 10 minutes away on foot from the historic quarter of the city and its monuments such as the Cathedral, the Roman Theatre, the Falla Theatre, the monument to the Cortes, etc. ... more   less 
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Also Known As:
Puertatierra Hotel cádiz

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