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All reviews perfect stay excellent breakfast parking garage comfortable rooms wifi
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Reviewed 4 weeks ago via mobile

Great hotel with excellent staff! I left my iPhone charger after departing and the staff took the time to mail it to me in France with no charge. Not enough praises for a establishment that goes outside of their duties to make the customers life easier. Thank you Pentahotel Gera!

Date of stay: February 2019
Trip type: Traveled on business
Thank Gkotowich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas N, Manager at pentahotel Gera, responded to this reviewResponded 2 weeks ago

Dear Guest,

thank you very much for your comment.
We try our best to make your stay pleasent and to keep your journey
in a good memory for you.

Kind regards,
Thomas Nagel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2018

The large "penta suite" has two adjacent rooms, one with a large queen size bed, the other with two couches that can be used as beds, too. Both have large flatscreen TVs that could connect with our mobile phones, so we could watch Netflix while our toddler was fast asleep "next door". Mattresses are a little on the stiff side of things. Each room of the large suite has their own bathroom. The included soaps and stuff in the bathrooms were nothing to write home about but would suffice if one would forget their own supplies.The direct access to the parking garage via the elevator was a nice touch. Central Air conditioning worked quietly and efficiently, but is switched off by default when you first enter your room.Everything was very clean, albeit a little " lived in". The food we ordered to out room was pricey but very good. The staff was very friendly and helpful with anything we as a family with a toddler might need - much more friendly than you normally encounter in this city's service industry and it's usually very direct, rustic charms.

Date of stay: November 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sightsee35643987363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas N, Manager at pentahotel Gera, responded to this reviewResponded November 23, 2018

Dear guest,

Thank you very much for your comment.
We are happy to hear you felt very well during you stayed with us.
It's great that you enjoyed to be here and we hope you come back as soon as possible.
It would be a pleasure for us.

Kind regards,
Thomas Nagel

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Reviewed November 5, 2018

I was pleasantly surprised, friendly staff, clean room and a good breakfast...A short walk from the town centre, to good restaurants and pubs...The close proximity to the kitchen gardens allowed chill time...

Date of stay: November 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Compass56754668977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas N, Manager at pentahotel Gera, responded to this reviewResponded November 23, 2018

Dear guest,

Thank you very much for your comment. It's a great feeling to get a good feedback from our foreign visitors. We try our best to make your stay pleasent and to keep your journey in a good memory for you.

Kind regards,
Thomas Nagel

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Reviewed August 30, 2018

We had a lovely stay in the Pentahotel but the only problem we encountered was that the food service was quite slow when we had lunch on our last day. The staff were busy setting up the restaurant for an event so we ate in the bar room. This was not a problem but we were not made to feel very welcome and there was a lack for staff around so we didn't feel looked after and the service was quite slow. The food was delicious.

Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bizeemee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas N, Manager at pentahotel Gera, responded to this reviewResponded August 30, 2018

Dear Guest,

thank you very much for your comment.
Apologize for the inconveniences you had. We spoke with the staff already to clear the point.
We try our best to make your stay pleasent and to keep your journey in a good memory for you.

Kind regards,
Thomas Nagel

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Reviewed July 15, 2018 via mobile

The hotel from the Penta group, you cam use without any doubts when yu are in the Sachsen region. Excellent breakfast, comfortable rooms incl airco, good staff @ the bar /terrace restaurant and efficiënt service at the reception. Price can be overrated at special events but throughout the year good value for money.

Date of stay: July 2018
Trip type: Traveled on business
Thank SportTravel-World
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas N, Manager at pentahotel Gera, responded to this reviewResponded July 31, 2018

Dear guest,

thank you very much for your comment. It's a great feeling to get a good feedback from our foreign visitors. We try our best to make your stay pleasent and to keep your journey in a good memory for you.

Kind regards,
Thomas Nagel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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