I really like the feeling of Cognito, the atmosphere and the food on offer, but in my experience, the service can sometimes be poor, and the staff do not prioritise trying to serve customers. This week I went in wanting to order a vegan curry and went up to the counter to order. There was one member of staff there who asked, after I'd waited for a couple of minutes, if I was there to pick something up. I wasn't, because I wanted to order something, so he went back to preparing burgers for a delivery without any hint that he might take my order at some point, or any apology for the delay. There was a second member of staff over the other side who was chopping up oranges and equally uninterested in trying to take an order or interacting with customers. After several minutes of being ignored I decided to leave and eat at home.
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