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1 - 6 of 158 reviews
Reviewed August 15, 2018

My wife and I stayed here for a business trip. We booked this hotel because Trip Advisor clearly stated it had Air-conditioned rooms. We were traveling in August and knew the weather would be very hot. Once we arrived we were told there were only a few rooms with air conditioning and none were available. This is not acceptable to advertise this and yet not provide it to guests. Additionally, we sat near the bar area for 10 minutes as we spoke with friends, The bartender was very frustrated with us even though we asked if that would be okay. This is was a disappointing experience.

Date of stay: August 2018
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank joshuasshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2017 via mobile

BW Excelsior is a decent hotel close to train station as well as to the city center. Rooms are good and you are offered a free bottle of water on the first day of your stay.
Reception staff is very nice and the the restaurant in the first floor offers a tasteful selection of local food.
Breakfast is very nice with a lot of choices.

Date of stay: August 2017
Trip type: Traveled on business
Thank txde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2017 via mobile

Quiet room, clean. Good breakfast. Luggage storage. Near city centre. Good staff, helpfull. Bathroom is small.
Perfect for citytrip. No noise from street. Beds are good. Perfect if you travel by train.

Date of stay: July 2017
Trip type: Traveled with friends
Thank Anneke E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2017

We had 4 nights at this centrally located hotel and enjoyed it very much. It was hot and the hotel doesn't have air con, but the room was very large and comfortable with a good size bathroom and lots of windows that opened to the courtyard. The location is ideal for sightseeing as it is just a few steps from the train station. The staff at the desk and in the restaurant were very efficient and friendly, breakfast room was nice and the buffet selection was outstanding. Very clean, - our room didn't have carpet, but a very appealing sofa and chairs. Wi-fi fast and free, would definitely stay here again.

Room tip: ask for a room that faces the courtyard
Date of stay: June 2017
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
1  Thank AucklandKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwexcelsior, stellvertretende Direktorin at Best Western Plus Hotel Excelsior, responded to this reviewResponded July 7, 2017

Dear guests,

thank you very much for your kind reply and valuation. We are happy that you enjoyed your stay in Erfurt and look forward to welcome you again.

With best regards


Juliane Agatha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2016

As we were touring Germany by train it was essential to find a good hotel close to the railway station; this hotel is less than 5 minutes walk. It offers good sized rooms with comfortable beds and a sufficient breakfast. The staff were courteous and the hotel experience ensured that our two days in Erfurt were relaxed and trouble free.

Room tip: All rooms appeared to be alike
Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank VolvoC30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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