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4 - 9 of 140 reviews
Reviewed June 25, 2017

We had 4 nights at this centrally located hotel and enjoyed it very much. It was hot and the hotel doesn't have air con, but the room was very large and comfortable with a good size bathroom and lots of windows that opened to the courtyard. The location is ideal for sightseeing as it is just a few steps from the train station. The staff at the desk and in the restaurant were very efficient and friendly, breakfast room was nice and the buffet selection was outstanding. Very clean, - our room didn't have carpet, but a very appealing sofa and chairs. Wi-fi fast and free, would definitely stay here again.

Room Tip: ask for a room that faces the courtyard
  • Stayed: June 2017, traveled on business
    • Location
    • Sleep Quality
    • Service
1  Thank AucklandKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwexcelsior, stellvertretende Direktorin at Best Western Plus Hotel Excelsior, responded to this reviewResponded July 7, 2017

Dear guests,

thank you very much for your kind reply and valuation. We are happy that you enjoyed your stay in Erfurt and look forward to welcome you again.

With best regards


Juliane Agatha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2016

As we were touring Germany by train it was essential to find a good hotel close to the railway station; this hotel is less than 5 minutes walk. It offers good sized rooms with comfortable beds and a sufficient breakfast. The staff were courteous and the hotel experience ensured that our two days in Erfurt were relaxed and trouble free.

Room Tip: All rooms appeared to be alike
  • Stayed: September 2016, traveled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank VolvoC30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2016

A mixed bag. Not modern, but clean. Room and bathroom dated. Always iffy when the carpet has seen its best days.
Completely rescued by a wonderful and plentiful breakfast spread.
Hotel is ok for a few nights, but do not expect luxury. No a/c, at least in my room.

  • Stayed: June 2016, traveled on business
    • Value
    • Location
    • Service
Thank pjspjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2016

Clean, efficient and very friendly staff. Easy to access from the train station and an easy walk into the center of the city. Rooms are comfortable and always made up quickly by cleaning staff. Look forward to staying there again

  • Stayed: June 2016, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Link M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwexcelsior, Deputy Manager at Best Western Plus Hotel Excelsior, responded to this reviewResponded June 16, 2016

Dear guest,

thank you very much for your comment. We are very happy that you have a nice and comfortable stay in Erfurt. We hope we will see you again.

With BEST regards

Juliane Agatha

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Reviewed December 2, 2015

Well located hotel, close to the train station and in walking distance to the city centre, cathedral, shopping. Excellent breakfast buffet. Rooms and amenities are ok. Small setback: beds (twin room) are quite narrow. Overall: not a luxury place, but clean and efficient, good value.

  • Stayed: November 2015, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank kkkk512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwexcelsior, stellvertretende Direktorin at Best Western Plus Hotel Excelsior, responded to this reviewResponded December 14, 2015
Google Translation

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Wir schätzen dies sehr, denn durch Ihre Anmerkungen helfen Sie uns unseren Service zu verbessern. Wir danken Ihnen recht herzlich für die positive Bewertung und freuen uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten. Mit freundlichen Grüßen, Juliane Agatha

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