In many years of travel we've never experienced anything like this place!
We checked in late in the evening, and paid for room and garage. When we had unloaded our luggage and tried to park our car, someone else had taken our garage spot.
Hotel staff unresponsive to complaint that we'd PAID for in-house garage, and offered garage across town in public garage instead. We refused, and demanded charge-back on Amex card.
This was refused on the grounds that "they didn't know how to do that"! We found another hotel, but we now have to contact Amex to make fraud complaint. Not a nice experience.
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- Also Known As:
- Excelsior Hotel lübeck