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All reviews old city poor german small gym reasonable selection nice bar warmly recommend this hotel pool and gym nice hotel modern amenities spent one night here perfect english huge selection good sized rooms spare bed reception staff walking distance underground parking
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Reviewed February 7, 2017

Our mobiles wouldn't connect to internet. The answer we got was that the problem was our mobiles (the three of them?!)
Central heating didn't work. We were cold in the room.
No commodities. Not even shampoo in the swimming pool shower.
Gym quite small (9 sq mts with 1 treadmill, 1 bike and 1 multi-use machine).
"4-star superior" hotel?!?! Really?!?!
Good breakfast. And the staff, very kind.

  • Stayed: February 2017, traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank Andrea F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admin_Holiday_Inn, Front Desk Supervisor at Holiday Inn Luebeck, responded to this reviewResponded February 13, 2017

Dear Andrea F,
Thank you very much for choosing our Holiday Inn for your stay in Lübeck as also for sharing your opinion and experience with us and other travelers. We are sorry to hear that we did not meet your expectations but you can be sure that we share your comments with our whole team to improve our service for you.
It would be great to welcome you soon again to turn this experience around.

Kind regards from Lübeck
Your Holiday Inn Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2017

Very good hotel located close to the "Old City"- just 5 minutes to walk.
Very friendly staff, clean and convenient room, nice atmosphere, very good breakfast served from 6:30 to 10:30.
We were very glad to have chosen this hotel. Definitely will stay there if we visit Lubeck again.

Room Tip: Pay attention whether the heating system in the room is working properly. Otherwise you could request and be provided by the heater.
  • Stayed: January 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank AGarik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2017 via mobile

Ver good location just outside the old town with walking distance to Christmas market and restaurants. Nice big and clean rooms. Wifi lost connection a lot. Good breakfast buffet but very busy some mornings. Did not try the restaurant in the evening. Good parking garage for a fee but if space is available you can park outside the hotel for free. We would happily return and recommend to friends!

Stayed: December 2016, traveled as a couple
1  Thank Hippolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admin_Holiday_Inn, Front Desk Supervisor at Holiday Inn Luebeck, responded to this reviewResponded January 3, 2017

Dear Hippolina,

Thank you very much for choosing our Holiday Inn for your recent stay in Lübeck as also for sharing your opinion and experience with us and other travelers. We are more than happy to hear that we met your expectations. We wish you all the best and hope to welcome you again in the not so far future.

Kind regards from Lübeck
Your Holiday Inn Team

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Reviewed December 19, 2016

A calm well sound-isolated hotel with good beds. Very good for a relaxing sleep. The rooms are clean. The bathroom in the hotel room has a good bath. The hotel has a pool, nice although a bit cold water. (With 1.40m depth not suited for kids.) The free wifi refuses many times, really not what you expect from a hotel with this price. It was very hard to get the right temperature in the room, too cold or too hot. Staff at the reception was polite, but far from thinking out of the box! Breakfast was included for me. It was a buffet and was OK, but not more than that! I've had better. Coffee machine for the breakfast was broken. On my question if I could get coffee somewhere else I first got "no" as answer. On second thought he said he would try to arrange it. In the end I never got it. I consider that as bad service!

  • Stayed: December 2016, traveled with family
    • Value
    • Cleanliness
    • Service
Thank rsmits9775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn Luebeck, responded to this reviewResponded January 3, 2017

Dear rsmits9775,

Thank you for staying with us and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased that you found our rooms clean and comfortable, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced with regards to your rooms air conditioning system and wifi. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGService

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Reviewed December 16, 2016 via mobile

Stayed here for two nights, the room was a good size, clean and comfortable. The tariff wasn't budget but didn't include breakfast. The breakfast buffet was extensive but not particularly appetising. On the first evening I managed to park at the rear of the hotel but on the second night there was a function and I was forced to use the underground car park which was chargeable at €12 a night. I don't see why it is necessary to charge for parking and breakfast when paying top rate. The lifts are small and slow and you can wait a long time to get downstairs. There is a fitness are and pool but both are fairly compact. Location is good for the town centre,staff are friendly and the cocktails in the bar are excellent. Pity that some details take the edge off the experience.

Stayed: December 2016, traveled with family
Thank weekteuchter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn Luebeck, responded to this reviewResponded December 31, 2016

Dear weekteuchter,

I am glad that your stay at the Holiday Inn Lubeck, GR has been satisfactory particularly in terms of the room's comfort, service from our hotel staff members and cocktails at our on-site bar. On the other hand, it is regretful to know that you didn't find value in our pricing particularly with the rate booked not including breakfast and parking. Our hotel makes sure that we provide our guests exemplary service - be it the first stay or one of the many. Thanks for bringing your concern to our attention because it will help us achieve our goal to excellence.

Although your stay was not perfect, I hope that you can find your back to us should your travels bring you back in the area.

Warmest Regards,

Gian M
Case Manager
IHGService

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