We were 4 couples having a nice weekend in Lubeck, staying on the Holiday Inn hotel.
Unfortunately the security of this hotel is on a very low level. We were 8 persons sitting in the hotel restaurant having breakfast. All the ladies has as usual brought their handbags and at least 4 persons was sitting at our table all the time. But somehow there was a very clever thief around, who managed to sneak pick my wives handbag and get away with it.
After discovering this, we approached the restaurant staff, who told us that they where aware of the problem, the week before 2 ladies also had their handbags stolen by sneak picking too. We immediately reported this to the hotel management, and they really did not take it that much serious, but asked if they shall report it to the local police...??? OF COURSE !!!
Everyone can just walk into the restaurant whit out any control and there is no security cams installed in there. There is a security cam in the lobby, but we where not allowed to watch the tape with the local police, enabling us to point out the criminal.
After coming home I wrote a complaint to the hotel manager, Frank Senger. I replied that he was sorry and he would contact the local police and return to us. This was early december and now close to end of january we have no news from the hotel manager....!!!
My wife lost value of more than 2.000 euros and we feel that the hotel management really don't care that much about there customers security. We travel a lot and have never experienced that low a level of customer care and care about security.
Having said that, the hotel was okay average and their restaurant was actually really good.
- Official Description (provided by the hotel):
- Welcome to Hotel Holiday Inn Lübeck. Located directly at historic Burgtor, not far from numerous sights (Holstentor, Buddenbrookhaus etc.), with us you will experience sincere hospitality that is so typical of our Hanseatic city! We welcome our guests in a new look, thanks to the extensive modernisation in 2013. Clear design with an atmosphere of wellness and the balanced interaction of exclusive materials also bring our motivation to the point optically: to create a “home away from home” for you.After a day with sightseeing or meetings our guests can relax in the spacious fitness and wellness area with heated pool, cardio devices and two saunas. You will find a mixture of lifestyle and dining culture in the newly designed KOCHWERK Lübeck restaurant with adjacent sun terrace. Due to the skilful mixture of modern “living room and British club” atmosphere, this is perfect for a dynamic business lunch or a relaxed, enjoyable evening. The kitchen offers you the “best of” local and international specialities. The tasty cocktails in our modern bar with lounge flair and SKY TV channels are also recommendable. Conferences and family celebrations also find the suitable setting in our 10 flexible event rooms for up to 350 people. WLAN is available to you free of charge throughout the entire hotel.35 free parking spaces at the hotel and an underground garage with 65 parking spaces ensure a relaxed arrival. ... more less
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- Also Known As:
- Scandic Lubeck lübeck
- Scandic Lubeck Hotel lübeck
- Holiday Inn Lubeck