We decided to stay at this hotel because it looked pretty modern in the photos and the previous reviews were quite OK. The place was somewhat a disappointment. And we really did not sleep too well.
We arrived late in the evening by taxi and were a little surprised by the surroundings - not the prettiest part of otherwise very beautiful old Lübeck. Our taxi driver told us the hotel used to be a residential house, and by the time we entered the room it was clear: the small elevator took us to a room that really felt like a very small flat, in which the old balcony had been transformed into a working area. The room seemed clean (even though the soap dispenser was lying on the floor), but even after several years of marriage it felt almost too intimate with the glass bathroom walls and the very small bed. On the floor plan it actually seemed to be registered as a single room... (I believe we got this - rather pricy - tiny room because we booked it through a hotel search engine. Will not happen again!) And there was a continuous thumping sound coming from somewhere.
We decided to visit the top floor bar for after dinner drinks. The place was crowded and there was a very loud private party going on. That was the sound we had heard in the room. When we left, we asked the waitress, whether the party would continue 'til late. "Not very late", she answered. Well, for a hotel guest on the 3rd floor, several below the top floor, a loud party continuing until three in the morning was a bit too late.
After very little proper sleep I wasn't very happy when we got up to the breakfast room (again the top floor restaurant), but noticing that the staff was not able to keep up with the great number of customers really made me want to leave as soon as possible. There were hardly any plates available, the buffet was lacking things the whole time, and the tables were not properly cleaned - and the restaurant was really hot. Some members of the staff even seemed to be the same ones as the night before!
I know that big parties are an important source of income for mid-sized hotels like this one, but even the most important private parties shouldn't make other guests lose their sleep or make the restaurant environment irritatingly loud. It might also be a good idea to give the proper size rooms to couples - the smaller ones are simply too small for two people.
The nice service at the reception was actually the best thing about the whole experience.
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