We arrived very late at night to the holet and had not received pin core to our room. There was only one person in this hotel at night who came to us and could not help to get pin code. Actually he was drunk (or smth else I mean drugs) and aggressive and proposed to pay one more time to get the access to our rooms.
So we had to leave this hotel and pay for the another one. I wrote compliant letter to the hotel and after 2 weeks still have not had any reply. After I sent compliant letter to the booking.com hotel replied that there is a special button at the terminal to get the pin code but it’s not true. If it was so easy to get the pincode why this drunk man couldn’t help us? I should be easy even if you're drunk i guess.
So I consider this hotel as swindlers because they refused my request for money refund after this story. Be carefull and choose other places to stay in Leipzig.More
- Free Wifi
- Visit hotel website