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“Hotel that cares” 5 of 5 bubbles
Review of Swissotel Dresden

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Swissotel Dresden
Ranked #3 of 118 Hotels in Dresden
Certificate of Excellence
Northampton, United Kingdom
Level Contributor
89 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Hotel that cares”
5 of 5 bubbles Reviewed June 11, 2013

Wonderful to experience a hotel team that delivers satisfaction and quality service nothing was to much trouble.Our stay in Dresden was made extra special from the service delivered at the Swiss Hotel.

We look forward to returning and enjoying service with a smile and attention to detail.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Swissotel

Helpful?
Thank Graham Anthony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YThuering, Geschäftsführer at Swissotel Dresden, responded to this review, June 14, 2013
Dear Guest,

On behalf of the entire Swissôtel Dresden Am Schloss Team we thank you very much for your most flattering feedback. We thoroughly enjoy to look after our guests and it is thanks to comments like yours that we feel encouraged to live our passion for perfection every day.

Thank you for staying with us,

Yvette Thüring & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,381 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (103)
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English first
Melbourne, Australia
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed June 10, 2013

The Swissotel is in a lovely spot right in the middle of Dresden's Old Town, so it's right near all the major sights.

The staff were all lovely and helpful and the breakfast was wonderful - so much choice! The hotel is very nicely decorated and the rooms are well kitted out with everything you could need. The beds are very comfortable, and I slept well.

The only one negative for me was the fact that the hotel takes out such a large pre-authorisation on your credit/debit card at the beginning of the stay (for me it was the total amount of my stay, plus an extra 100 euros in case I spent anything on room service). I understand this is standard procedure for many hotels these days, but it is annoying when it doesn't come back onto your card for a few days after leaving.

Aside from this, I had a great stay and would definitely recommend this hotel to anyone coming to Dresden.

  • Stayed May 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ClaireJessica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YThuering, Geschäftsführer at Swissotel Dresden, responded to this review, June 14, 2013
Dear Guest,

We trust that you have enjoyed your stay with us and that you had a save journey back home. Thank you for taking the time to give us your most valuable feedback, which is showing us that we are on the right way to make every guest´s stay a wonderful one where they feel welcome and cared.

We hope to have the pleasure of welcoming you back in the near future. Please let us know if there is anything we may do for you.

With best wishes,

Yvette Thüring & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 8, 2013

I got a very affordable last minute deal for this hotel in the centre of the old part of Dresden and was amazed at the service, The receptionist who checked me in escorted me up to my room and proudly showed me how everything worked. .The room was very modern, spotless and the bed super comfortable. It was a five Euro taxi ride from the train station but is walkable The Historical green vault is across the road ( narrow, cobble stones ) . Breakfast ( included ) was lovely. Try the chocolate shop next door.

  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lesley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YThuering, Geschäftsführer at Swissotel Dresden, responded to this review, June 11, 2013
Dear Lesley S,

We trust that you have enjoyed your stay with us and that you had a save journey back home. Thank you for taking the time to give us your most valuable feedback, which is showing us that we, as a "young" hotel, are on the right way to make every guest´s stay a wonderful one where they feel welcome and cared. We thoroughly enjoy to look after our guests and it is thanks to comments like yours that we feel encouraged to live our passion for perfection every day.

Thank you for staying with us,

Yvette Thüring & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed June 7, 2013

We stayed at the Swissotel for four nights at the end of May.

Location is perfect. Easy walking distance to all major sites, tour bus locations and a short distance across the Augustus Bridge to reasonable and local restaurants.
We arrived by train. It was recommended to take a taxi at approx. 15 Euro or two street cars and a short walk however, the lady at the information at the train station suggested it would be easier to walk the 25 minutes. It was a straight line from the Train Station to the hotel. The pedestrian street with fountains, a park area, shops and cafés on each side and wide sidewalks made it easy and comfortable to walk pulling our luggage. It’s a common sight to see travelers walking with their luggage. BTW – we found the information booth at the Train Station in Dresden very informative, helpful, professional and friendly.

Service is excellent. Upon our arrival the bellman warmly greeted us and we smiled as he eagerly and proudly explained the technology on how to operate the room temperature and coffee maker, etc. He mentioned that the minibar is empty but we could have it stocked if we so desire. We didn’t.
The most friendly and welcoming was the waitress at the breakfast buffet. She was quick to bring coffee, frequently checking on our wishes without being intrusive and seemed genuinely interested in our comfort and well being.

Breakfast Buffet. The hotel offers a wide variety of hot and cold breakfast items, more extensive than most including organic foods. The quality and variety of the food was very good.

Room Comfort. This was a bit of a disappointment. The décor throughout the hotel is interesting. We appreciated the bathroom with a good size walk-in shower. We were thankful for the hotel to change our bedding from down/feathers to anti-allergy (poly filled) bedding as my husband has severe feather allergies. The room was appointed for single business people. There was one desk chair, so one of us had to stand or sit on the bed during our four night stay. Unfortunately our stay was during the rainy days and we ended up spending more time in the room than we wanted to. The room did have an ottoman located under a slanted wall and was not moveable. It’s hard for us to understand why a five star hotel would not have two chairs in a room to sit down or why the reception carelessly booked a couple of seniors (we both stood at the reception) into a room without chairs. Swissotel missed the mark on this one.

Room Tip: Make sure your room has enough chairs for everyone to sit down.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sigridp81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YThuering, Geschäftsführer at Swissotel Dresden, responded to this review, June 11, 2013
Dear guests,

On behalf of the entire Swissôtel Dresden Am Schloss Team we thank you very much for your time and detailed feedback. We are glad to hear that you enjoyed your stay in Dresden. It is thanks to comments like yours that we can take the opportunity to continuously improve our service and product.

We do hope to have the pleasure of welcoming you back in the near future. Please let us know if there is anything we may do for you.

Thank you for staying with us,

Yvette Thüring & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, Ca
2 reviews
5 of 5 bubbles Reviewed June 4, 2013

Stayed a week at the Swissotel Dresden while attending a conference in Dresden. Perfect choice of hotel. Centrally located you can reach everything by foot. Only downside was 20 Euro/day parking fees, which is IMO on the high side. Breakfast buffet was outstanding and rooms had high ceilings with sound proofed glass...
Would stay there again anytime.

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Swissotel

Helpful?
Thank Alex K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YThuering, Geschäftsführer at Swissotel Dresden, responded to this review, June 7, 2013
Dear Guest,

On behalf of the entire Swissôtel Dresden Am Schloss Team we thank you very much for your outstanding feedback. We thoroughly enjoy to look after our guests and it is thanks to comments like yours that we feel encouraged to live our passion for perfection every day.

Thank you for staying with us,

Yvette Thüring & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed June 4, 2013 via mobile

This is a very surprising hotel in that it is modern, in a lovely old town. When you walk in you don't expect the big light & airy foyer The service is good, the rooms are clean & spacious, the breakfast was very substantial.
Recommend .

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank frenchcutlet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Les Adrets
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed June 4, 2013

The hotel décor is nice in a funky way and would probably suit tourists as the location is excellent. Unfortunately I was staying for business and the Wifi did not reach my room making it unacceptable

  • Stayed May 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Swissotel

Helpful?
3 Thank Giles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YThuering, Geschäftsführer at Swissotel Dresden, responded to this review, June 7, 2013
Dear Guest,

In the name of the entire Swissôtel Dresden Am Schloss Team we would like to thank you for taking the time to to give us your valuable feedback and the chance to continuously improve our service and product. Please accept our most sincere apologies for the inconvenience you had during your stay. We deeply regret that we have missed to inform you that we, beside the complimentary wifi, are also providing internet cables in all our rooms and suites to ensure a constant internet connection. We know that this is not a satisfactory solution and we are still working to eliminate this defect. We would like to ensure you our highest attention on further stays.

We do hope to have the pleasure of welcoming you back in the near future. Please let us know if there is anything we may do for you.

With kind regards,

Yvette Thüring, General Manager & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Dresden

Property: Swissotel Dresden
Address: Schlossstrasse 16, 01067 Dresden, Saxony, Germany
Location: Germany > Saxony > Dresden
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 118 Hotels in Dresden
Price Range (Based on Average Rates): $
Hotel Class:5 star — Swissotel Dresden 5*
Number of rooms: 235
Official Description (provided by the hotel):
The new hotel Swissotel Dresden Am Schloss opened in the centre of the historical old town. Its central location, great shopping, entertainment and nearby historical sights such as the Semper Opera and Zwinger Palace make this the perfect gateway to the city's business and culture. Swissotel Dresden's historic facade houses stylishly modern interior design, with cutting-edge technology and the warmth of Swiss hospitality. ... more   less 
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