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“Right in middle”

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Hilton Dresden Hotel
Ranked #15 of 118 Hotels in Dresden
Certificate of Excellence
GreenLeadersSilver level
Edinburgh
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Right in middle”
4 of 5 bubbles Reviewed February 25, 2014

you would be hard put to find a more central hotel close as it is to the Frauenkirche. We were there for a very cold weekend in late-January. Check in was quick & courteous. our room was spacious and well appointed. The hotel although busy was able to give that feeling for most of the time that there were few other guests there!
Breakfasts were able to provide us with a good choice.
For sightseeing we were able to walk nearly everywhere we wished to go.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnh2701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this review, March 11, 2014
Dear User johnh2701,

It was a pleasure having you as our guest at the Hilton Dresden.
Thank you for taking the time to complete the online survey with your valuable evaluation.

Your loyalty to Hilton Worldwide is highly appreciated and we are looking forward to welcoming
you back to Hilton Dresden in the near future.

Kind regards,
Hilton Dresden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,836 reviews from our community

Traveler rating
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    24
See reviews for
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351
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
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English first
Bedford, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed February 13, 2014

Have been to this hotel for 3 yrs in a row. A special thanks to Anne Krause and her team. Not only have they listened to customer feedback, but they have also acted on it - a rarity in top class hotels at times. So a special thank you to her. Also a big well done to the bell boys who always have a smile on their face no matter how busy they are - again this does not cost anything, but has a huge impact. If you do experience any issues during your stay, please let the hotel know as they will deliver. From travelling so much during the year, high class service is hard to find. But this is something that you will find at the hilton especially if you stay on the executive level, which is great for business. Keep up the hard work, we just wish all Hilton's had the same level of service that you provide!

Room Tip: Go for a corner room if possible
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tina135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this review, March 11, 2014
Dear Tina,

Thank you very much for taking the time to write this review and for your appreciation of our services and team.

We are delighted that your experience with us was fulfilling and you enjoyed the Hotel. Our main goal is to deliver excellent services to all our guests and we were very glad to read about your pleasant stay.

Our staff is doing their best to help you enjoy every minute of it. We hope to welcome you again in our Hotel at your next visit in Dresden.

Kind regards,
Hilton Dresden Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 1, 2014 via mobile

We were in Dresden for a week and stayed at the Hilton from the 6th of December till the 10th of December 2013. The location was great as we could walk to anywhere in the city without any problems, you could even get to the main train station without a problem at all. Trams and buses bring you everywhere. we came to Dresden to visit the Christmas markets which they had several different ones you could go to. They were beautiful. We had visited the Porcelain Museum and the Gallery of Old Masters in the Zwinger as well as the " Grüne Gewölbe". You could purchase a combo ticket and it was a bit cheaper than it would have been when you buy them singly. The "Frauenkirche" was just a stone throw away. We bought our tickets for an organ concert in advance, however, Hilton Hotel will help you to get tickets. Look at the Dresden tourism site; you will find a lot of offers for individual tours.
Our stay at the Hilton was great, the staff personnel were friendly and very helpful. We only used the pool and sauna once while there and they were ok. We did not take breakfast because we found it a bit expensive. However, there are a lot of Cafés around where a good breakfast is served. the Hilton Hotel is a very good and central place when you want to discover beautiful Dresden. We will always choose Hilton for our next visit to Dresden.



Stayed December 2013, traveled as a couple
Helpful?
1 Thank Scorpio325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this review, February 13, 2014
Dear User Scorpio325,

Thank you for choosing the Hilton Dresden and for the nice words in your review.

We are glad that your stay was memorable and that you enjoyed our services.

We hope you will visit Dresden again soon and we will have the chance to welcome you again in our hotel.

Kind regards
Hilton Dresden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed January 24, 2014

I've stayed at this hotel a few times, great location and good service. rates are good compared to some others in the area. this is the first time I needed to park a car, what a nightmare. the normal parking is Okay, but if you have to go into the overflow parking its a joke. I had German guys with me and they couldn't figure it out took us a few minutes to get out. bottom line don't stay there if you have a car that you need to park and its busy (need to park in the overflow). the parking issue almost made me late for a meeting....

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan2219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this review, February 13, 2014
Dear User Dan2219,

Thank you for being our loyal guest and for taking the time to review our hotel.

Although it makes us happy to read about your fidelity, we are very disappointed to find out about the problems with the car parking during your recent stay.

We would like to apologies for the inconveniences, as we know this is not the type of service our guests expect from us. We assure you about our efforts to constantly train our staff and to maintain the consistency in our service quality.

Once again, thank you very much for your feedback. Your loyalty to Hilton Worldwide is highly appreciated and we are looking forward to welcoming you back to Hilton Dresden in the near future.

Kind regards,
Hilton Dresden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
641 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
5 of 5 bubbles Reviewed January 20, 2014

Stayed here for two nights and was upgraded to a king suite. Well worth it. Two story suite with a sitting room downstairs and a spiral staircase up to the second floor where there was a dining area, desk, bedroom, sitting area and marble bath. Executive lounge also great with almost full meals served at appropriate times. Breakfast in the Exec. Lounge says "continental" but it's also full English and extensive German continental. Staff very helpful and attentive.

Room Tip: Take the upgrade if offered.
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this review, February 13, 2014
Dear User Columbiaphil,

Thank you for taking the time to complete the online survey with your valuable evaluation.
We are delighted that your experience with us was fulfilling and you enjoyed the hotel.

Your loyalty to Hilton Worldwide is highly appreciated and we are looking forward to welcoming
you back to Hilton Dresden in the near future.

Kind regards,
Hilton Dresden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
2 reviews
5 of 5 bubbles Reviewed January 8, 2014 via mobile

The hotel is ideally located in the beautiful 'Florence of the Elbe', near the main sightseeings and not too far from Neustadt, to go out at night, in the vibrant alternative area of the city. The rooms are up to Hilton standards, but the service was really not good: upon arrival, we - although a couple - were given a room with 2 twin beds. Also, I was asking the next day the concierge about the postage for Northern America compared to Europe and he was extremely rude and condescending... Certainly not up to Hilton customer service standards... It coloured our experience at the Hilton in a negative way...

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VoyageurTorontois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this review, February 13, 2014
Dear User VoyageurTorontois,

Thank you very much for taking the time to complete the guest questionnaire regarding your recent visit at the Hilton Dresden.

We very much regret your impression left by the behaviour of our Concierge Team. Your observation will be shared with the respective department head, as the mentioned service does definitely not belong to the standard we strive to reach and which you may expect from Hilton. Furthermore we sincerely apologize for the inconveniences caused by the provided guest room.

We very much appreciate your comments as they help us to continuously improve our services.

We thank you very much for having stayed with us and would be excited to welcome you again as our guest when you plan to visit Dresden again the next time.

Kind regards
Hilton Dresden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 6, 2014 via mobile

The perfect location (my room looked over the women's church). An amazing breakfast. A bath w fluffy towels and I liked the body wash etc. the staff were absolutely lovely.

I reckon it's worth the money. You'd need to tram/taxi to get to the best places to eat/get away from tourist restaurants but it's very convenient during the day, plus tourists don't hit the old town until a bit later (in winter at least) and if you wake up at 7 you'll have a few hours to take pictures before the vans, market stalls and people arrive.

As you would imagine it's a place with lots of older people and some families but I didn't feel uncomfortable (20s solo traveller).

Stayed January 2014, traveled solo
Helpful?
Thank immyimmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Dresden Hotel

Property: Hilton Dresden Hotel
Address: An Der Frauenkirche 5, 01067 Dresden, Saxony, Germany
Phone Number:
Location: Germany > Saxony > Dresden
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Dresden
#7 Family Hotel in Dresden
#9 Spa Hotel in Dresden
#9 Romantic Hotel in Dresden
#10 Business Hotel in Dresden
#12 Luxury Hotel in Dresden
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hilton Dresden Hotel 4.5*
Number of rooms: 333
Official Description (provided by the hotel):
Enjoy the breathtaking views of the famous Frauenkirche in Dresden directly from the hotel. All major sights of this historic and vibrant cultural metropolis can be found in the near vicinity. With us you can enjoy your stay. Our numerous restaurants and cafés offer something for everyone. Stay here guarantees nothing to be desired. Spoil your loved one with a visit to our restaurant Rossini - one of the best Italians Dresden with spectacular views of the Frauenkirche - or try typical Saxon cuisine in our Bierhaus Dampfschiff. Try a perfect Steak at our Steakhouse "Alte Münze" or visit our Bistro Ecke Frauenkirche to watch a football match in a typical atmosphere and with other like-minded people. Visit our numerous terraces on sunny days. How about a delicious ice cream or homemade cakes? Then visit our Ice Cream Factory Dresden and enjoy next to all the delights the breathtaking view of the Elbe valley and Brühl's Terrace - the Balcony of Europe. Our elegant rooms and suites offer everything that could be wished for. Enjoy a drink from the mini-bar, watch the 42" LED TV, relax in comfortable fluffy slippers or get to work at the desk with wireless internet. An Executive room offers a personalised service and access to our unique Executive Lounge. Enjoy a complimentary continental breakfast, soft and alcoholic drinks and snacks during service hours. Start active in the day and visit our LivingWell Health Club. On the over 1,100 m2 fitness area you can enjoy a workout properly. Look for relaxation after a busy day? Then use our swimming pool or the heated outdoor whirlpool overlooking the famous Church of our Lady. Planning an event? Wonderful! With us you are in the right hands. Whether large conference, a discreet meeting, a birthday party or family celebration, Christmas party or wedding - our professional Event Team takes care to your event with passion and sensitivity . With us every event is a success - we promise! ... more   less 
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Also Known As:
Hilton Dresden
Dresden Hilton

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