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“Hilton Hotel Dresden”

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Hilton Dresden Hotel
Ranked #16 of 118 Hotels in Dresden
Certificate of Excellence
GreenLeadersSilver level
Reviewed September 15, 2013

We have stayed in this hotel before and have found it to be in the perfect spot in the beautiful city of Dresden. We had a king corner suite this time which was perfect. Breakfast was to usual Hilton standard. Housekeeping etc was very good. The only thing which drove us mad were the street entertainers outside the hotel on the corner - especially the man with the trumpet and the Russian style singers. We tried sitting in the executive lounge but the noise even could be heard in there. We could get no peace from them all day and well into the evening. I appreciate that it is not the fault of the Hilton hotel, it just spoilt the stay.

Room Tip: Book the executive floor for access to the executive lounge. Ask for quiet room, there is no view bu...
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  • Stayed: June 2013, traveled as a couple
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Thank victorsj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this reviewResponded September 19, 2013

Dear User victorsj,

Thank you very much for taking the time to write this review. We very much appreciate your comments, especially as our regular guest.

We devote ourselves to offer you the best services and a charming stay.

Your loyalty to Hilton Worldwide is highly appreciated and we are looking forward to welcoming
you back to Hilton Dresden in the near future.

Kind regards,
Hilton Dresden Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed September 14, 2013

I am working in customer service, thus I have some experience when it comes to that and what I saw in Hilton Dresden is far from the expectations I have had... but let's go step by step.

Location is superb, right in the center, near the famed Frauenkirche, the rooms are alright, while the furniture is a bit old and the bathroom could use some upgrading as well. Overall a good night sleep, walls are thick, so no noised heard. Hilton has a small pool (but decent enough), several saunas which were great and marvelous jacuzzi under the sky which helped us relax in the evening.

Why then an average score - there are the highlights of the things I did not like:
No free water in the room, just a bottle with a printed price of 4,5 Euro (practical joke?), paid internet and paid parking (totally overpriced - 18 Euro per night) - these are cost related, appreciate the fact that most of people choosing Hilton are not the concerned about costs, so here comes more.

Service is POOR for a hotel as known and business-like as Hilton. I have experienced two hick-ups which are totally unacceptable. One - on the check out, the lady asked us whether we liked our stay, I replied "yes, although I was surprised to see the paid bottle of water in my room and I did not like it". She asked smiling "Ok, so you have left the money on the table for the water?".... WHAT? I have said I DID NOT like the fact that the water was paid - obviously she did not listen to any of my feedback. Two - Drove back home and checked my bank account in Cracow to notice 50 Euro missing from my credit card - double checked - held by Hilton Hotel Dresden. I might be OK with blocking a small amount on my credit card for expenses in the hotel, but NOONE has ever asked my permission nor informed me about that!

I will never come back to Hilton in Dresden again because of that experience... I have send an e-mail to Hilton management and expect an apology for the 50 Euros deposit I did not approve of.

  • Stayed: September 2013, traveled as a couple
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Thank Panhirsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this reviewResponded September 19, 2013

Dear Guest,

Thank you very much for taking the time to write this constructive review and for contacting us directly.

Please rest assured that your remarks are taken most seriously and we very much regret your impressions to our hotel.

We hope we have the opportunity to welcome you back to the Hilton Dresden in the future.

Kind regards
Hilton Dresden Team

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Reviewed September 9, 2013

I have spend four nights in August 2013 in Dresden, the city is amazing quite and full of history.

Hilton location is never to be missed for many reasons, it's close to almost a big percentage of the places you need to visit. food in the hotel is amazing with a touch of elegancy.

For the most city that has been damaged in WWII it doesn't look like it has faced anything but more marks of history and the beauty of its greens, river and bridges.

Locals are very nice and mostly working in service industries, sweets are a peace of art and not to be missed anywhere you go. Wine is very nice and up to the standard, the food also never to be missed with a variaty of any and everyone's apetite. you can almost find it all.

When it comes to Shopping, dresden is very good destination and also not to be missed in sales.

  • Stayed: August 2013, traveled solo
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1  Thank Shereen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this reviewResponded September 19, 2013

Dear Shereen,

We thank you very much for your kind words in your tripadvisor review. We are happy to read that you enjoyed the city, the hotel and its service and location.

Thank you once again for your gracious review and we all look forward to welcoming you back soon.

With kind regards,
Hilton Dresden Team

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Reviewed September 9, 2013

excellent hotel in the Heart of the Oldtown. with Access to all the sights, attractions , events , local restaurants etc parking costs are 21 euros per 24 hrs Hilton Gold and Diamond members have their own floor 4th of hotel with elevator to members lounge , which has gratis wine beer food fruit and ,softdrinks etc.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank JohnL33708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this reviewResponded September 11, 2013

Dear John,

Thank you very much for taking the time to write this review and to complete our online survey.

It was a pleasure having you as a Hilton HHonors Gold Member at the Hilton Dresden.
With pleasure we read that you enjoyed your stay with us very much and that our services and facilities met your expectations fully.

Your loyalty to Hilton Worldwide is highly appreciated and we are looking forward to welcoming
you back to Hilton Dresden in the near future.

Kind regards,
Hilton Dresden Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

This is a better than average Hilton and is in the absolute center of Dresden. It is steps from the rebuilt church and many great museums. There are many good restaurants in the city. A number are within the hotel. As an older traveler, I appreciate a hotel that one can easily visit during the day for a bit of a rest. There is a nice lounge for Gold members and it has generous hours and food. The hotel also has some handicapped accessible rooms that are well equipped. I will certainly choose this hotel again if I ever return to Dresden, a city well worth visiting.

Room Tip: This is a very large hotel, ask for a room near the elevator if walking is an issue,
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  • Stayed: May 2013, traveled with family
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Thank RosalieG3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

This is a well situated hotel in Dresden that is comfortable and convenient. Dresden is an attractive city from which I was able to visit Berlin, Prague, Meisen and Swiss Saxony. I was in Dresden for eight days having arrived from Dresden Airport. Altogether an interesting trip. However there was a minor irritation initially since I was unable to draw cash at any ATM. Eventually I was able to use one of my cards.

Room Tip: I was on 2nd floor. There was no purpose built shower in my room.
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  • Stayed: August 2013, traveled solo
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Thank DOCJOHN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

I booked and confirmed an Executive Room at the Dresden Hilton back in May 2013 for 7 nights. I arrived late on a Friday evening (late August) after 31 hours of travel to be told that they do not have the room that I had booked and they can give me a small room with a single bed – most certainly not the exec room that I had booked (my bathroom at home was bigger than this room!). I am 185cm and have trouble relaxing in a single bed, but that is another story. I questioned this and was told that is all they have and they may, I stress may, be able to move me after a couple of days! I did ask why they did not put someone who had book only for the weekend in the single room and front desk staff could not, or would not answer this. There was also no way that they would reduce the booked rate given that the room they provided me was at a lower rate and standard to what I had booked. Damn rude I thought! I am a Diamond member and have been for the past 9 consecutive years – this however is most certainly irrelevant to the Dresden Hilton. I would caution everyone booking this Hotel to be aware that the room you may book may not be the one you receive.
After two nights struggling with a single bed, I was eventually shifted, somewhat reluctantly to another room – indeed I had to offer alternatives to the front desk staff to actually secure an alternate room – no pro-active staff here I am afraid.
If the GM would like to discuss this disgraceful behaviour further, I would be happy to engage with him via email; just let me know how. Please do not give me motherhood statements that are worthless to me. Yes you may gauge that I am a tad annoyed with the Hilton Dresden. The only upside in staying at this hotel is its’ location, which is perfectly situated in the mid of the old town – excellent location.

Room Tip: I do not know what to advise here - perhaps book another Hotel in the vicinity of the old town becau...
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  • Stayed: August 2013, traveled on business
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1  Thank TravelEverwhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Dresden Hotel

Address: An der Frauenkirche 5, 01067 Dresden, Saxony, Germany
Phone Number:
Location: Germany > Saxony > Dresden
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Dresden
#7 Family Hotel in Dresden
#9 Romantic Hotel in Dresden
#10 Business Hotel in Dresden
#10 Spa Hotel in Dresden
#13 Luxury Hotel in Dresden
Price Range: $104 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Dresden Hotel 4.5*
Number of rooms: 333
Official Description (provided by the hotel):
Enjoy the breathtaking views of the famous Frauenkirche in Dresden directly from the hotel. All major sights of this historic and vibrant cultural metropolis can be found in the near vicinity. With us you can enjoy your stay. Our numerous restaurants and cafés offer something for everyone. Stay here guarantees nothing to be desired. Spoil your loved one with a visit to our restaurant Rossini - one of the best Italians Dresden with spectacular views of the Frauenkirche - or try typical Saxon cuisine in our Bierhaus Dampfschiff. Try a perfect Steak at our Steakhouse "Alte Münze" or visit our Bistro Ecke Frauenkirche to watch a football match in a typical atmosphere and with other like-minded people. Visit our numerous terraces on sunny days. How about a delicious ice cream or homemade cakes? Then visit our Ice Cream Factory Dresden and enjoy next to all the delights the breathtaking view of the Elbe valley and Brühl's Terrace - the Balcony of Europe. Our elegant rooms and suites offer everything that could be wished for. Enjoy a drink from the mini-bar, watch the 42" LED TV, relax in comfortable fluffy slippers or get to work at the desk with wireless internet. An Executive room offers a personalised service and access to our unique Executive Lounge. Enjoy a complimentary continental breakfast, soft and alcoholic drinks and snacks during service hours. Start active in the day and visit our LivingWell Health Club. On the over 1,100 m2 fitness area you can enjoy a workout properly. Look for relaxation after a busy day? Then use our swimming pool or the heated outdoor whirlpool overlooking the famous Church of our Lady. Planning an event? Wonderful! With us you are in the right hands. Whether large conference, a discreet meeting, a birthday party or family celebration, Christmas party or wedding - our professional Event Team takes care to your event with passion and sensitivity . With us every event is a success - we promise! ... more   less 
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Also Known As:
Hilton Dresden
Dresden Hilton

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