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All reviewsthe executive loungerossini restaurantgreat locationold townhealth clubthe riverwalking distancecorner roomfitness centermajor attractionsvery nice hotelthe heart of the cityfamous frauenkirchecentral locationfree wifibeautiful cityper day
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Reviewed August 28, 2013

Great location,friendly and helpful staff. The only problem we had was logging into wifi which was quickly resolved by staff. This was at the end of our vacation and wish we could of stay a few more days. We look forward in returning to the Dresden Hilton. Great job Hilton!

  • Stayed: August 2013, traveled as a couple
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1  Thank Dojay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013

Yes its a Hilton, so the standard is given, the location is great, just nearby Frauen-kirche, so best place for walking arround in the center.
Unfortunately the rooms are small, as the building is an ancient house, so there is no seperate shower, an windows are not sound- proove, so you will hear trafik noise.
Breakfast is nice

Stayed: August 2013, traveled as a couple
Thank moarti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2013

We stayed for a night in August to see the Stadtfest. With our Diamond Hhonors membership we were allocated a beautiful Duplex suite which was absolutely stunning. Check-in was professional and impressive and we felt set for a great stay.

Once we had settled into our room we tried to log on to the Hotel wireless and sadly things changed. Using our name and room number to log in as instructed at check-in this failed. We phoned Guest Services and they advised us instead to use the access code they then gave us to log in. We did this but received a message that the code had expired. We phoned Guest Services a second time and they said they couldn't understand why the code was showing as expired and asked us to visit the Reception Desk. We travelled down five floors to Reception but the agent there shrugged her shoulders with total disinterest and inferred that the problem was down to user error. She curtly announced that all she could do was to connect us with I-Bahn who apparently are the providers of the Hotel's wireless system. We returned back up five floors to our room to await the call from iBahn which duly arrived. The iBahn agent explained that our name was not in their system against the room number hence the initial log-in problems. They recommended that we get two new access codes from Guest Services and were specific that we would need a code for each device we wanted to use. We called Guest Services a third time to request the new codes - they gave us one new code but refused to provide a code for a second device at which point I finally lost patience and asked to speak with the Duty Manager. A rather confused call followed but the Duty Manager promised to investigate and finally visited our room with a colleague from Reception to explain that, despite what we'd been told by iBahn, in fact only one working code was needed for up to three devices and that the code we'd been given by Guest Services in our third call to them would be fine, as indeed it then proved to be.

So a full hour after trying to connect to the Hotel wireless, after three calls to Guest Services, a visit to Reception, a call with iBhan and a visit from the Duty Manager and his colleague we were connected. Needless to say we were unimpressed with this immature and uncoordinated service response, with being fobbed off unnecessarily to the Hotel's third party IT provider, and with the inaccurate information we were given by them and by Guest Services. If a case study were ever needed in a Hotel not 'owning' a problem this could be it. Genuine words of apology followed but this experience really took the shine off our stay at the Hilton Dresden.

More positively, the Hotel offers a comfortable Exec Lounge and canapés and breakfast here were very good. The Hotel has an ideal position for all the sights of Dresden and I should say that these really exceeded our expectations. Dresden is a beautiful city and a very pleasant place to spend time.

If the hotel could wise-up its customer service and instil some genuine team working and ownership amongst its people then one day the Hilton Dresden might match up to the wonderful city it serves.

  • Stayed: August 2013, traveled as a couple
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Thank tint7003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

Certainly an excellent location and for that location also good value for money.
The hotel itself looks already a little bit tired but its nothing disappointing.
I would probably still give 5 points but there is one difference (which - certainly - could be just my subjective feeling) - in contrary to most of other Hilton hotels the staff is less smiling, you do not feel so welcome, you see less smiles, less eye contact, I would almost tend to ask "is this the difference between the West and East?" (however I did not have this experience in Berlin).
We spent just one night but the feeling was present for the entire stay.
The Executive lounge is fine but not especially convenient and the staff also not very attentive.
Sorry about that - certainly we survived without falling into a bad mood but, however its something what I am not used to see in other Hilton hotels.

  • Stayed: August 2013, traveled with family
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Thank Jardaok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2013

We have spent 2 nights at Hilton Dresden, the hotel is very well located, directly in the old town WOW (A breathtaking location). We booked an executive room with lounge access. The check-in was fast and very professional. Upon arrival there was no one to take our luggage off the car, so we did it ourselves (no big deal)
The room: The room are very clean and modern, the view we had was very nice. We had a problem with our door and fridge which Charis Glat at the reception took care quickly, I think Charis was the only one who makes you feels very good, a nice attitude, smile, I would say something you expect from a Hilton employee. On check out Charis did give us a bottle of wine for the inconvenient because the fridge as stop working again, we told us that it was ok but she replies this is not ok. Something you expect from a Hilton employee. Keep your excellent service Charis.
The lounge: Regarding the lounge, the choice of snack and drinks was excellent, but the service disappointed me, Their rule is, if you have to drink and eat it’s in the lounge, there was no cup to go or to bring a coffee into your room to relax, you had to ask every time and you can see they were not happy because as they say ‘’it is the rule’’. They kept hiding there cup to go all the time we were there. But they should change that rule. People are paying extra precisely for it. If you need to go early or do not have time to eat before departure people should be allowed to take a croissant, a juice or a coffee with them. So we had to go early for breakfast and hide a couple of bottle of water in my wife purse. (This is ridiculous). I call that customer service, particularly from Hilton you expect more because they usually understand business needs and people. I consider this hotel like a tourist hotel ‘’people come and go so don’t need to do more’’ They should provide free internet in the lounge or other sitting area of the hotel, when we called to get a code they told us that we had to pay to get internet access anywhere in the hotel. (No big deal again another way to make money before customer needs.)
The Hilton Restaurant: The restaurant is very good, and we found the price very reasonable (maybe to match with other restaurant close by) but I would say it is a good choice for diner plus you can enjoy having diner outside, it was so beautiful. The server was very professional and polite and the service was excellent.
Because of the hotel location, this is the place to stay, but if you do not need the lounge services do not spend your money paying extra. The area is surrounded with lot of excellent restaurant and café (enough that you will have problem deciding where to eat).
I hope they will modify these little simple things in the lounge and by the way adding hot chocolate in the coffee machine choices along with changing the rules and leaving some cup to go always available would be another big improvement. I will stay at this hotel again but without executive lounge services.

The hotel has also a very nice swimming pool and relaxation spa which we did not have time to use. maybe next time.

Do not worry about my opinion on the executive lounge services, if you are going to visit Dresden this is the place to stay. You will love the location. Weather you decide to pay for executive lounge service this is up to you to decide.

  • Stayed: August 2013, traveled as a couple
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1  Thank AnnThi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this reviewResponded August 20, 2013

Dear User AnnickQuebec_Canada,

Thank you very much for taking the time to write this detailed review regarding you recent stay at the Hilton Dresden.

We very much appreciate your constructive feedback as it helps us to continuously improve our service. Your very kind words have been shared with our Front Desk Agent Charis.

We are happy to inform you about our free Internet Points in the Hotel Lobby and the Executive Lounge. Furthermore we provide free Wlan to our guests in the public areas of the Hotel.

We very much regret your impression regarding the service in our Executive Lounge and thank you for your recommendations. We will discuss your comments with our Restaurant Manager and the Service Team in order to fulfil our guest high demands.

we are looking forward to welcoming you back to Hilton Dresden in the near future.

Kind regards
Hilton Dresden Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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