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All reviews porta nigra privilege room great location old town per day underground parking excellent hotel comfortable hotel within easy walking distance air conditioning gate furnishings
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Reviewed April 26, 2017 via mobile

The main asset of Mercure Hotel Porta Nigra is it's impeccable location just in front of the Porta Nigra. So don't forget to ask for a room with a view. The rooms are basic but clean. The breakfast is good.

Date of stay: December 2016
Thank EricPLB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMTrier, Front Office Manager at Mercure Hotel Trier Porta Nigra, responded to this reviewResponded May 28, 2017

Dear guest,

thank you for your short review.
It´s great to hear that you enjoyed the location of our hotel.

Kind regards

Your team from Mercure Hotel Trier Porta Nigra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2017

Hotel just opened after construction, very accommodating and excellent attention to detail. Right across the street from the Porte Negra. Construction in progress but staff gave us a voucher for 2 glasses of wine because of the construction.

Date of stay: April 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
Thank jbeaumier2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMTrier, Front Office Manager at Mercure Hotel Trier Porta Nigra, responded to this reviewResponded May 6, 2017

We very much appreciate your comments regarding your stay at the Mercure Hotel Trier Porta Nigra. It is always a pleasure to receive positive feedback.
Thank you for your understanding regarding the construction measures.
We hope your next visit will be as pleasant as the previous one.
Your Team from the Mercure Hotel Trier Porta Nigra

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Reviewed January 9, 2017

As always this hotel affords excellent service from its staff. Rooms are large and clean.
However do not stay on the top floor in winter/spring when outside temperatures fall. The heating system is old and cannot adequately heat many rooms on this floor. This happened to myself and family in Dec 2012, was ok in Dec 2014 when temperatures were higher than average, but happened again for our visit 16/12/2016-18/12/2016.

Date of stay: December 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 979williamc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMTrier, Front Office Manager at Mercure Hotel Trier Porta Nigra, responded to this reviewResponded February 1, 2017

Thank you for taking the time to tell us about your experience at the Mercure Hotel Trier Porta Nigra. We are very happy about the praise to our employees.
We have forwarded your comment about the heating internally. We regret that there were problems with the heating; please allow us to express our sincerest apologies.
It is our hope that you will give us the opportunity to better serve you in the near future.
Your Team of the Mercure Hotel Trier Porta Nigra

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Reviewed January 1, 2017

Trier is a secret gem of Germany. Trier's history dates back to the 4th century BC but the city's 1st century Roman history is amazing.

Mercure Hotel Trier Porta Nigra is just across the road - less than 100m from the Porta Nigra and the old part of the city. The hotel is also an easy walk (with luggage) from the railway station. We stayed two nights and wish we had stayed longer; in both Trier and the hotel.

Our room was large, very clean and comfortable; perhaps not 5 star luxury but certainly 4 star top quality. The view from our room of the Porta Nigra, especially at night however, was 10 star !!

All the staff were very friendly, cooperative and knowledgeable. Breakfast was very good with a wide range of hot and cold dishes. We ate dinner both nights in the hotel bistro/restaurant and were very happy with both the food and the cost. Special mention should be made of the two very nice ladies who served us, despite some language difficulties, their service was excellent.

We can Definitely Recommend the Mercure Hotel Trier Porta Nigra.

Room tip: Ask for a room facing the Porta Nigra
Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Susan N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMTrier, Front Office Manager at Mercure Hotel Trier Porta Nigra, responded to this reviewResponded January 7, 2017

We very much appreciate your comments regarding your stay at the Mercure Hotel Trier Porta Nigra.
It is always a pleasure to receive positive feedback. We will share your comments with our team. We hope your next visit will be as pleasant as the previous one.
Your Team from the Mercure Hotel Trier Porta Nigra

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Reviewed December 13, 2016

We had three nights at this hotel. Very well situated for shops,Christmas market and the various historical places. Large car park under the hotel and a small outside car park at the rear. You need to get a ticket from reception. Very clean and an excellent room with good facilities and a modern bathroom. We had a good view of the Porta Negra and were therefore on the main road but there was little traffic noise. The staff were very pleasant and helpful. Breakfast was buffet style with good choices. Would definitely recommend this hotel.

Date of stay: December 2016
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Chydon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMTrier, Leiter Front Office at Mercure Hotel Trier Porta Nigra, responded to this reviewResponded December 20, 2016

Dear Guest,

thank you for the great review of our hotel!
We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Team from Mercure Hotel Trier Porta Nigra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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