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“good comfortable hotel”
Review of Hilton Mainz City

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Hilton Mainz City
Ranked #5 of 41 Hotels in Mainz
Certificate of Excellence
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“good comfortable hotel”
Reviewed June 14, 2014

We checked-in in the morning and had the room right away. The room was quite large, comfortable and well equipped. We had a comfortable stay. The downside was that wi-fi was only free at lobby and breakfast would cost extra.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrishBerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review, June 16, 2014
Dear Guest,

It is a pleasure to read that you had an amazing stay with us on your recent visit. Thank you very much for your kind words. We hope to have the opportunity to be of service, should your upcoming travel plans bring you to Mainz.


Kind regards,

Rebecca Kipper
p.p. Roland Roessler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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502 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
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English first
Houston, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 3, 2014

Overall the room and service at the hotel was great. Only complaint was that in-room wi-fi service was 15 Euro per day. Free wi-fi service was only available in the lobby (couldn't access when in-room).

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Bill E. P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review, June 9, 2014
Dear Guest,

Thank you for posting your review on Tripadvisor! Sharing your warm compliments about our staff was definitely a highlight and is a great motivation for all of them.

In regard to the internet prices I would like to inform you that we are currently in negotiations with our internet provider to offer a lower price in our guest rooms.

Whilst hoping you had a save trip back home we look forward to welcome you back in the near future.

Kind regards,

Rebecca Kipper
p.p. Roland Roessler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moss, Norway
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2014

Had a pleasant stay in Hilton Mainz City. The hotel has typical Hilton standard, and has always provided me with a relaxing stay when I'm there for business. The rooms are large and clean. And even though it's very central in the city of Mainz, you don't get disturbed by the noise from the city.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Tor Mollatt E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review, June 2, 2014
Dear Guest,

Thank you very much for your great feedback. It was a great pleasure to read through your review.

Your recommendation is much appreciated and we look forward to the week your travel plans will bring you back to Mainz.

Kind regards,

Rebecca Kipper
p.p. Roland Roessler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PARIS, FRANCE
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed May 26, 2014

Old-fashioned decoration plus old upholstery, this hotel in a hidden street close to the center could look like your best option in Mainz but it's not. Rooms are dark, upholstery was dirty and worst of all, if you happen to be on a business trip, NO FREE WI FI in the room. 15€ per day. Funny to see most of the customers gathered together in the hall... Noisy as hell in the mornings. There was a funny drilling at 8am. The breakfast was very good as pleasant was the service.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PETERParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review, May 30, 2014
Dear Guest,

Thank you for sharing this quick feedback on your recent stays with us via Tripadvisor. We appreciate your honest input and apologize for the issues you encountered. We will share your comments with our team as we constantly look for new ways to improve our guests' experience. Regarding the internet prices, I would like to inform you that we are currently in negotiations with our internet provider to offer a lower price in our guest rooms.

Dear Guest, although we did not completely meet your expectations this time, it would be a big pleasure for the whole team to convince you the next time when you stay at our hotel.

Kind regards,

Rebecca Kipper
p.p. Roland Roessler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 23, 2014

Fitness center off premises, nice touch to allow guest to use commercial gym. I've stayed in HH in Kuwait, Korea, Stuttgart, Hawaii, Miami, NYC ect.. The Dining staff, bartender, and reception staff were awsome at this HH... Great experience, higly recommend

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review, May 26, 2014
Dear Guest,

Thank you very much for having chosen the Hilton Mainz City as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor.

It was a great pleasure to read through your review. Your appreciation of our service and facilities is a great motivation to the entire team. We are very thankful for your perfect rating.
We look forward to welcome you back whenever your travel plans bring you back to Mainz.

Kind regards,

Rebecca Kipper
p.p. Roland Roessler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida, United States
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 14, 2014

I have been at the Hilton Mainz city about 3 times in the past month, I love it. The staff is excellent; breakfast is a 100% the best. Is right downtown in the city of Mainz, the location makes is so accessible to the airport in Frankfurt, is right in the middle of everything you need. Hotel has parking the train and bus are walking distance and all the stores are at walking distance from hotel. The rooms are great, I love the Hilton franchise and i considered it my home away from home.

Room Tip: Ask for upgrade
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review, May 16, 2014
Dear Guest,

Thank you very much for your complimenting review on Trip Advisor! I am delighted to read that we had the pleasure of having you with us three times in the past month. It is great to read that we were able to exceed your expectations. Sharing your friendly remarks with my team was absolutely a highlight.

Dear guest, it would be a pleasure to welcome you soon again to the Hilton Mainz.

With kind regards,

Rebecca Kipper
p.p. Roland Roessler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 12, 2014

First, this hotel was extremely hard to find. Pricey parking, too. The room was awful. The shower had black mold; the carpet was extremely stained and disgusting. The walls had black dust on them. The wallpaper was ripped and there were small holes in the walls. The bed had a hair in it. Wifi was only free in the lobby. I am very disappointed in the money spent - was a waste of money and I would not stay at this property again or recommend to anyone. The only plus was the friendly reception staff.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mac6811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review, May 14, 2014
Dear Guest,

Thank you for sharing your feedback on Trip Advisor, we appreciate your comments and most certainly the opportunity given to review. Our guests’ feedback is a very valuable source for us to constantly improve our service and to meet their needs.
I am very sorry to read that you were dissatisfied and felt that the accommodation and facilities were not up to standard.
Therefore, I would be delighted if you could contact me directly in order to tell me more about the inconvenience caused.
Please find my email address below: Rebecca.Kipper@hilton.com

Kind regards from Mainz,

Rebecca Kipper
p.p. (Roland Rößler)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Mainz City

Property: Hilton Mainz City
Address: Muensterstr. 11, 55116 Mainz, Rhineland-Palatinate, Germany
Phone Number:
Location: Germany > Rhineland-Palatinate > Mainz
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Mainz
#5 Business Hotel in Mainz
#6 Romantic Hotel in Mainz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Mainz City 4*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hilton Mainz City Hotel Mainz
Mainz Hilton

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