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Judy S

Amazing view of the Rhine!

Review of DIEHLs Hotel
3.0 of 5 bubblesReviewed Aug 17, 2016
We had just returned from a Rhine cruise and saw our hotel as we passed by. Getting to it was another story. Our GPS led us down a walkway that was very narrow and most likely meant for pedestrians. We finally found the entrance after much driving around.
We had dinner in the hotel and the food was good but the service was slow. Breakfast was very nice and tasty. I would stay there again as I know how to get there. Our room was very nice and also had a Rhine view. The train noise did not bother us a bit and ear plugs were provided.
Date of stay: August 2016
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed August 15, 2016

We stayed at this hotel either end of our cruise on the Danube booked with River Cruise Line. On the way out we stayed in a room at the front of the hotel, we did wonder what the ear plugs in the bathroom were for, we were to find out on the way back. The Sunday night was fine with a nice meal. There was a little noise from the trains but it was a Sunday night, so a reasonable nights sleep.
We arrived back in the hotel 8 days later, A Monday night, we were in the back of the hotel, outside our room was a narrow corridor, outside of the window in that corridor was the railway line with virtually non stop traffic, I'm not talking normal size trains, I'm talking long industrial trains.
When we asked to move room we were told the hotel was full. we did have a nice meal that night but no sleep.
It was like living in one of those cities in America with the railways right outside the window.
I did complain to the hotel at the time, to no effect. I did complain to River Cruise Line also to no effect, other than saying they inspected all of the hotels they use.
My advise don't use this hotel but if you do check the room out first.

Date of stay: July 2016
Thank Gary0512
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hans-Joachim M, Geschäftsführer at DIEHLs Hotel, responded to this reviewResponded August 17, 2016

Dear Guest,

we thoroughly regret that the stay did not match your expectations.

But we address the problem of the train noise openly. On several platforms as well as on our own homepage we make known that our hotel is situated in close proximity to a railway line.

However: Many of our guests enjoy a good and healthy sleep thanks to a high investment programm to reduce the noise level.

In fact – over the last five years we invested in noise control including windows in guest rooms and gangways, air-conditioning to reduce the need of opening windows.
In addition the windows feature a special element to allow a flow of fresh air even with them being closed.

We also installed sound-proofed doors (DB 42 – the best on the market at the moment) as well as sound-proofing the walls of our guest rooms.

Everybody has a personal perspective towards noise. Many of our guests don´t feel disturbed by noise anymore since we finished our improvements. For others it might still be a factor.

But we think: It is possible for all to gather ample information about our hotel prior to booking.

Best regards
Family Diehl-Mehlhorn & Team

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Reviewed August 5, 2016 via mobile

Unfriendly staff, rooms and dining area needs updating. We didn't enjoy our stay as we weren't made to feel welcome and did not understand this as its a family run hotel. We waited 45 mins to have our order or drinks delivered for dinner. We had to get in car and go somewhere else, we didn't even attempt to eat or drink in the hotel after that. Its a shame as location is great

Date of stay: August 2016
Trip type: Traveled with family
1  Thank Jennifer E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hans-Joachim M, Geschäftsführer at DIEHLs Hotel, responded to this reviewResponded August 9, 2016

Dear Guest,

thank you for taking the time of sharing your impression about your stay at Diehls Hotel.
We appreciate feedback – be it positive or negative – as it helps us to improve our product and services.

But we have to make one thing very clear: We are always open to constructive criticism, but this means fair interaction with each other, to deal with others in a respectful manner.

I regret that you felt our staff was not accommodating and helpful. That was surely not intended.

Regarding your comment about the restaurant service: We ask erverybody at Check in, if they would like to reserve a table. So the problem of long waiting doesn’t occur. Without a reservation in our restaurant you may have to wait, depends on how busy we are.

Best regards
Family Diehl-Mehlhorn & Team

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Reviewed July 31, 2016

Cannot speak highly enough of this hotel, That they produced a superb three course meal for 22 with an already fully booked dining room, says it all. Great value for money with friendly service. Good rooms with river views.

Date of stay: July 2016
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
1  Thank abarker2608
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hans-Joachim M, Geschäftsführer at DIEHLs Hotel, responded to this reviewResponded August 2, 2016

Dear Guest,

It has been an amazing pleasure to read your comment. Thank you so much for taking the time. I have certainly shared your review with my team, which is also very proud to have made your stay a perfect one.

Warm regards,
Family Diehl-Mehlhorn & Team

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Reviewed July 23, 2016

very nice hotel, nice room very nice food
Nice view on the Rhein from the terrace

Breakfast with plenty of high quality bread, meat ..
High quality dinner with very good wines

You can take a boat to go to the other side of the river and visit the city which is very interested (it takes only a few minutes)

You can also take a train go 60 km further and then come back with the bicycle , following the Rhein; the landscape is Wonderfull and the ways rather easy.

Date of stay: May 2016
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Andre P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hans-Joachim M, Geschäftsführer at DIEHLs Hotel, responded to this reviewResponded July 25, 2016

Dear Guest,

Thank you so much for your recommendation and for taking the time to share your impressions regarding your stay in Diehls Hotel.

We are very delighted to hear that you enjoyed a very pleasant stay with us and look very much forward to welcome you back in Koblenz.

Warm regards from Koblenz.
Family Diehl-Mehlhorn & Team

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Reviewed July 14, 2016 via mobile

Nice hotel on the Rhine. Great view from the hotel room of the Rhine. Only one downer the noise of trains at night but otherwise lovely hotel and food was excellent. Nice walk along the Rhine well worth it. No hot drink facilities in room but well stocked drinks fridge!

Date of stay: July 2016
Trip type: Traveled as a couple
Thank ScatsFamily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hans-Joachim M, Geschäftsführer at DIEHLs Hotel, responded to this reviewResponded July 18, 2016

Dear Guest,

thank you very much for your stay at our hotel and for sharing your experience with us.
We are very happy to read that we were able to meet your expectations. We are also glad to read that you enjoyed your food & drink and the atmosphere at our hotel.
We will be delighted to welcome you again in Diehls Hotel.

Best regards
Family Diehl-Mehlhorn & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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