Cannot speak highly enough of this hotel, That they produced a superb three course meal for 22 with an already fully booked dining room, says it all. Great value for money with friendly service. Good rooms with river views.
125
186
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Jennifer E
London, United KingdomFamily holiday
Review of DIEHLs Hotel
Reviewed Aug 5, 2016via mobile
Unfriendly staff, rooms and dining area needs updating. We didn't enjoy our stay as we weren't made to feel welcome and did not understand this as its a family run hotel. We waited 45 mins to have our order or drinks delivered for dinner. We had to get in car and go somewhere else, we didn't even attempt to eat or drink in the hotel after that. Its a shame as location is great
Date of stay: August 2016Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hans-Joachim M, Geschäftsführer at DIEHLs Hotel, responded to this review
Responded Aug 9, 2016
Dear Guest,
thank you for taking the time of sharing your impression about your stay at Diehls Hotel.
We appreciate feedback – be it positive or negative – as it helps us to improve our product and services.
But we have to make one thing very clear: We are always open to constructive criticism, but this means fair interaction with each other, to deal with others in a respectful manner.
I regret that you felt our staff was not accommodating and helpful. That was surely not intended.
Regarding your comment about the restaurant service: We ask erverybody at Check in, if they would like to reserve a table. So the problem of long waiting doesn’t occur. Without a reservation in our restaurant you may have to wait, depends on how busy we are.
Best regards
Family Diehl-Mehlhorn & Team
thank you for taking the time of sharing your impression about your stay at Diehls Hotel.
We appreciate feedback – be it positive or negative – as it helps us to improve our product and services.
But we have to make one thing very clear: We are always open to constructive criticism, but this means fair interaction with each other, to deal with others in a respectful manner.
I regret that you felt our staff was not accommodating and helpful. That was surely not intended.
Regarding your comment about the restaurant service: We ask erverybody at Check in, if they would like to reserve a table. So the problem of long waiting doesn’t occur. Without a reservation in our restaurant you may have to wait, depends on how busy we are.
Best regards
Family Diehl-Mehlhorn & Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (486)
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50 - 55 of 486 reviews
abarker2608
Malton, United Kingdom
31
Date of stay: July 2016
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hans-Joachim M, Geschäftsführer at DIEHLs Hotel, responded to this reviewResponded August 2, 2016
Dear Guest,
It has been an amazing pleasure to read your comment. Thank you so much for taking the time. I have certainly shared your review with my team, which is also very proud to have made your stay a perfect one.
Warm regards,
Family Diehl-Mehlhorn & Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andre P
41
very nice hotel, nice room very nice food
Nice view on the Rhein from the terrace
Breakfast with plenty of high quality bread, meat ..
High quality dinner with very good wines
You can take a boat to go to the other side of the river and visit the city which is very interested (it takes only a few minutes)
You can also take a train go 60 km further and then come back with the bicycle , following the Rhein; the landscape is Wonderfull and the ways rather easy.
Date of stay: May 2016
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hans-Joachim M, Geschäftsführer at DIEHLs Hotel, responded to this reviewResponded July 25, 2016
Dear Guest,
Thank you so much for your recommendation and for taking the time to share your impressions regarding your stay in Diehls Hotel.
We are very delighted to hear that you enjoyed a very pleasant stay with us and look very much forward to welcome you back in Koblenz.
Warm regards from Koblenz.
Family Diehl-Mehlhorn & Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ScatsFamily
London, United Kingdom
14465
via mobile
Nice hotel on the Rhine. Great view from the hotel room of the Rhine. Only one downer the noise of trains at night but otherwise lovely hotel and food was excellent. Nice walk along the Rhine well worth it. No hot drink facilities in room but well stocked drinks fridge!
Date of stay: July 2016
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hans-Joachim M, Geschäftsführer at DIEHLs Hotel, responded to this reviewResponded July 18, 2016
Dear Guest,
thank you very much for your stay at our hotel and for sharing your experience with us.
We are very happy to read that we were able to meet your expectations. We are also glad to read that you enjoyed your food & drink and the atmosphere at our hotel.
We will be delighted to welcome you again in Diehls Hotel.
Best regards
Family Diehl-Mehlhorn & Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KentFoodies
Kent
8181
Only stayed one night but this was a really good experience. Lovely hotel right on the banks of the Rhine very good set menu for our coach party, breakfast the following morning was excellent with a really good selection of food and drink
We walked by the Rhine after dinner which is found by taking the lift to the basement, if you walk straight out of the doors you are by the river. We then retired to the bar which has a balcony looking across the Rhine.
Very nice hotel sorry we only stayed one night
Date of stay: July 2016
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hans-Joachim M, Geschäftsführer at DIEHLs Hotel, responded to this reviewResponded July 14, 2016
Dear Guest,
Thank you very much for staying with us. And thank you also for your positive review and kind words.
Whenever your next journey takes you back to Koblenz we would be happy to welcoming you again!
Best regards from Koblenz,
Family Diehl-Mehlhorn & Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
768tourist
London, United Kingdom
2737
Like other reviews say ..the hotel is dated but we chose a more expensive balcony room which had a lovely view and although the room was past its sell by date and basic it was big. The river view was what we wanted and that is whal we got. Breakfast was good and parking was free. The hotel is on the other side of the river from Koblenz so you have to walk for 30 mins to get into town. Trains trundle by at the back of the hotel which caused the bed to oscillate but it wasn't too bad and ear plugs are provide should you need them. We didn't and we had a good night's sleep. There is plenty to do close by and we filled our 2 day stay without getting bored.
Room tip: go for a balcony room with a view of the Rhine ..worth the extra money
Date of stay: July 2016
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hans-Joachim M, Geschäftsführer at DIEHLs Hotel, responded to this reviewResponded July 11, 2016
Dear Guest,
we would like to thank you for taking the time to share your Diehls Hotel experience. It is a pleasure that you felt well taking care of and liked the atmosphere within our hotel.
We are very much looking forward to be your host again.
Warm regards
Family Diehl-Mehlhorn & Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.