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“Friendly place”

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Best Western Plus Crown Hotel
Ranked #5 of 32 Hotels in Monchengladbac...
Bournemouth, United Kingdom
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Friendly place”
Reviewed August 24, 2011

I stayed here for 3 nights in early August whilst on business. The receptionists from arrival to departure were first class. All of them were very attentive and would go the extra mile if requested.

The room was spacious enough, clean and tidy - just as you'd expect from a chain such as this.

Unfortunately the breakfast staff let the hotel down on this occassion. Due to their lack of attention I unfortunately didn't get coffee one morning as they were too busy setting covers. Did it ruin my stay? Not at all, and I'd stay here again when conducting business in the area.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TheBounder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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155 reviews from our community

Traveler rating
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11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Castelnaudary, France
Level 4 Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 1, 2011

We stayed at this hotel on the start of a European tour. The receptionist spoke excellent English and was most helpful, even offering us an umbrella when we went out to explore the town in the rain.

It was disappointing that th was no restaurant service, we were unaware of this until arriving at the hotel. There are several alternative venues to eat at, we chose a steak house in the town whe the food was excellent but rather expensive.

The hotel itself was clean as expected, rooms were quiet and the parking is very convenient. My partner took a fall when she stepped backwards over a step previously out of view due to her chair, but apart from this, it was a relaxing stay.

One aspect worth mentioning was the expensive breakfast cost. This caused us to seek another venue outside. I feel if the hotel had a lower tariff then it would attract more custom as I know we were not the only people to not choose to eat there in the mornings.

Reluctant to recommend due to the lack of catering, otherwise a very nice experience.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Witney162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 22, 2009

I stayed here for 4 weeks whilst working nr Monchengladbach. The rooms are average and what you would expect from a hotel chain, cleaned daily and comfortable,
The air conditionning worked sporadically and sometimes, not at all.

The staff here, with a couple of exceptions were unfriendly and requests for room service or internet use vouchers was regularly met with a lengthy sigh and a suggestion that you collect whatever you had requested yourself, not always conveienient when your not fully dressed! There are no coffee or tea making facilities in the room and it was a gamle as to whether you could get a coffee in the evening depending upon what staff where working, some simple couldnt be bothered and would say the machine was broken.
The restaurant is closed from July until September (there are 4 things on the menu, which does not change), a pain if you are working abroad alone as you dont always want to eat out at a 'proper' restaurant, having said that I had upset stomach on 2 occasions out of 3 that I ate when the restaurant was open!

Good parking, close to the park and pubs in the town center, and autobahn links. I wouldnt stay here unless you absolutley had to! The Holiday Inn is slightly more expensive but has a pool and is 2 mins closer to town.

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacalinauk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andreasgrafgbmh, Sales & Marketing Consultant at Best Western Plus Crown Hotel, responded to this review, June 11, 2010
good day,
it is sad to hear that you don`t enjoy your stay with us. Our restaurant is unfortunately not open on all days, because we dont have sufficient demand. Many guests have the desire to go to the nearby beautiful old town, where we work closely with a number of good restaurants.
Complaints of this nature are therefore new to us. Sorry, that was not the case. We are happy to offer you for your next stay a reparation. We look forward to seeing you again and will make our business better determined.

Thank you for your legitimate complaint.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billingham, United Kingdom
1 review
Reviewed January 18, 2009

stayed here with my daughter (8yrs) whilst visiting my son who is based there with the Army.

Hotel staff were very helpful and great with my daughter.

Rooms were clean, comfortable and spacious.

Breakfast was very good - my daughter wanted to stay there forever.

  • Liked — the room
  • Stayed October 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fisher099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Crown Hotel

Property: Best Western Plus Crown Hotel
Address: Aachener Str. 120, 41061 Monchengladbach, North Rhine-Westphalia, Germany (Formerly BEST WESTERN PLUS Crown Hotel)
Location: Germany > North Rhine-Westphalia > Monchengladbach > Gladbach
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #5 of 32 Hotels in Monchengladbac...
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Plus Crown Hotel 4*
Number of rooms: 96
Official Description (provided by the hotel):
The Best Western Plus Crown Hotel is ideally located in Mönchengladbach. Central, with convenient motorway connections and equipped with a restaurant, bar and lounge, it is the starting point for many activities. With free Wi-Fi throughout the hotel and three meeting rooms, it also offers all the amenities for business travelers. The rooms are comfortably furnished and are equipped with bath or shower and WC, as well as a workplace and flat screen TVs. ... more   less 
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Also Known As:
mönchengladbach Best Western

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