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Mercure Parkhotel Krefelder Hof
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Reviews (362)
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All reviewsbusiness tripair conditioningnice hotelnice staythe main roadboarding passesmagnifying mirrorno doubtfriendly personnelstay there againbuffet breakfastshower headstayed here for one nightswimming poolwifi signalhotel is locatedgood size
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Reviewed March 2, 2013

We stayed in this hotel only for one night. Despite having booked a superior room, the room was quite small and not at all superior. The price tag was though! The hotel is quite out of the way of any other restaurants, so we had dinner in the hotel. The food was average but expensive. 2 main courses and a bottle of rose came to 90 Euros. Breakfast required some patience, the hot food was rather cold, no one was attending the fresh egg station and staff was rather unwilling. Certainly not a place we would go again. Not to forget that they charged 10 euros for parking and the pool had just two loungers and two plastic chairs; which proved not sufficient when I was there.
All in all quite disappointing.

  • Stayed: February 2013, traveled as a couple
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4  Thank lisa_aslp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Having stayed at many Mercure hotels I found this one a little ho hum. It's in a pleasant park setting, around 20 minutes walking from the town centre, and is very quiet as it's set back from the road. The reception area is vast and nicely decorated, with plenty of seating. The gym is located down in the depths of the building and it's a little unsavory walking down there early in the morning, the gym itself is very basic.The staff are efficient if not a little reserved, but overall good service. The room decor is a little dated, but the rooms are comfortable, with coffee, tea and a mini bar available.The bathroom had a few issues, one being the shelves and mirror are too high for shorter people, and as part of the shelf is over the toilet, we lost some toiletries into the toilet when they fell over and into the toilet. The shower rose was pointed towards the shower wall, we couldn't change the direction, as the screw had been overtightened in the past. The makeup mirror was too high and wasn't illuminated. The provided towels were small but very soft. The bed was quite hard, but comfortable. We were of the understanding that the wifi was free, however only one pc available in reception has free wifi, if you want wifi in your room you need to pay for it. Breakfast was good and plentiful, and you could order omlettes, which the chef would make freshly. There were a few minor maintenance issues in the hotel when we were there, one being someone's room door falling off. I would probably stay here again, but would explore other options first. Not a bad experience, but not the best experience at a Mercure hotel either, hard to put my finger on my gut feelings about this hotel.

  • Stayed: October 2012, traveled with family
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2  Thank Archer_011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerstin_Dluszkowski, Verantwortliche Guest Relations at Mercure Parkhotel Krefelder Hof, responded to this reviewResponded November 15, 2012

Dear Guest,
Thank you for taking the time to tell us about your experience at the Mercure Parkhotel Krefelder Hof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
The Team from Mercure Parkhotel Krefelder Hof

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012

This is one of the nicest hotels in KR, a cosy place with comfortable rooms, good food & beverage and very professional and friendly personnel. I enjoy each time staying in this hotel when I am in business in KR or D.
Alexandre


Stayed: October 2012, traveled on business
Thank alexandrebny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerstin_Dluszkowski, Verantwortliche Guest Relations at Mercure Parkhotel Krefelder Hof, responded to this reviewResponded November 15, 2012

Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Parkhotel Krefelder Hof. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
The Team from Mercure Parkhotel Krefelder Hof

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2012 via mobile

Another nice stay at the park hotel Krefeld. I have stayed here muliple times for business. It is always nice and clean rooms are decent size fir European roooms. Hotel has a nice bar and a good breakfast. Recomended for business travellers. Also great for a general stay, they even offer bikes for rent so you can get out and enjoy the city.

  • Stayed: September 2012
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Thank MJarman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerstin_Dluszkowski, Verantwortliche Guest Relations at Mercure Parkhotel Krefelder Hof, responded to this reviewResponded October 16, 2012

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Parkhotel Krefelder Hof. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
The Team from Mercure Parkhotel Krefelder Hof

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2012

We stayed in a newly refurbished room on the top floor with good air conditioning. It was very warm while we were there, so the air con was very welcome. The room was nicely furnished with a pleasant bathroom with toiletries supplied. There was also a coffee making machine in our room.

Breakfast was good, if a little expensive (18 euro each). However there was an excellent selection of food to choose from, and the staff were very attentive. Also due to staff sickness the restaurant was closed for dinner service.

The swimming pool was fine - big enough to do a few lengths. When we stayed, the sauna was not functioning. Most of the staff spoke some English.

The hotel is on a tram route to the city centre or it's a 20 min (approx) walk. You need to head to the Rheinstraße area to find a choice of restaurants.

Room Tip: Ask for a newly refurbished room.
  • Stayed: August 2012, traveled with family
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Thank PicnMix_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerstin_Dluszkowski, Verantwortliche Guest Relations at Mercure Parkhotel Krefelder Hof, responded to this reviewResponded October 1, 2012

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Parkhotel Krefelder Hof. It is always a pleasure to receive positive feedback.

I will share your comments with our team.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Kind regards from Mercure Parkhotel Krefelder Hof

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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