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“Small business hotel”

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Holiday Inn Essen City Centre
Ranked #20 of 67 Hotels in Essen
Krefeld
Level 5 Contributor
88 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Small business hotel”
Reviewed February 28, 2013

It is a small hotel. The rooms are functional. It's not the newest equippment, but clean. The bathroom is very tiny with a small shower. Unfortunately there was lot of traffic- noise from the street outside.
The city and the shopping mall "Limbecker Platz" are near-by.
The garage is old and tiny for a big car.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dini646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Essen City Centre, responded to this review, July 10, 2013
Dear Dini646,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am delighted to see that you found our room clean and functional. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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243 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
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English first
Wotton-under-Edge, United Kingdom
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 6, 2012

Good centrally hotel, good simple food. The Snitchel and steaks were great.
Very close to the large Christmas markets
Very friendly staff, especially the barman. Parking is a little expensive and the entrance to the car park is very tight.
All in all, a good hotel.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mr_P23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrich S, Leiter Öffentlichkeitsarbeit at Holiday Inn Essen City Centre, responded to this review, June 27, 2016
Dear guest,

thank you very much for your kind feedback regarding the Holiday Inn Essen City Centre. We are happy that you could enjoy our menu! Of course, we are very very happy about your comment regarding our staff, as we are quite proud of our team.

We would be happy to welcome you again very soon.
With kind regards,
Ulrich - Guest Review Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater Munich
Level 6 Contributor
106 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed November 6, 2012

We spent one night there in a suite that was far from elegant but spacious, comfortable and spotless clean. We had dinner included and enjoyed every course. Breakfast in the morning was buffet style, sumptious, delicious and with a great choice of foods. What we remember most is the outstanding friendliness of the entire staff. So why only four stars? 14 euros for an overnight stay in the garage is simply too pricey. And the entrance/exit area is by far the most narrow I've ever experienced. The entire walls are full of scratches. Better don't use their garage if you like your car. Anyway, we had an overall very positive stay in the Holiday Inn Essen and wouldn't hesitate to return.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris_and_Jas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fritzlar, Germany
Level 6 Contributor
179 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed October 25, 2012

I stayed at this hotel during a business trip and I was really not satisfied. Okay, I booked a double room and I got a suite but this is not usual. But the price was very high and additional you have to pay for the garage. The sauna is unacceptable: there is no changing room, no lockers, nothing. You enter the sauna and stand directly in the relaxing area. You have to change there and there is also no space to deposit your clothes.
the breakfast is good except of the coffee and the red wine at the bar isexpensive but very good. I only booked this hotel because I'm priority club member and I expected much more.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rogerfz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Level 4 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 24, 2012

I stayed recently at this hotel, booking 1 Suite for myself, plus 2 twin rooms for employees. I used to stay here regularly, but this is the first time I have done so for several years.

The twin rooms turned out to be 2 singles pushed together to make a double. It was not possible to pull them apart, as the bedside tables were fixed to the wall. Apparently this passes as a twin.

The Suite was extremely poor. It was just an ordinary room with a wall between the bedroom and sitting area. None of the usual extra amenities were present – no robe, slippers, toiletries etc. It was also quite small – I have had larger standard rooms at this hotel.

The hotel website advertises a music sound system, but there wasn’t one. It also advertises a fully stocked fridge, but again this was untrue (unless you count the mini-bar).

In all the rooms, towels were frayed and bedding was heavily worn.

Particularly annoying however was the lack of housekeeping. Beds were made, and towels folded, but no extra supplies were given – not even toilet paper! I had to ring down to Reception for tea, coffee, milk and toilet paper for 2 of our rooms – a very sorry state of affairs in any hotel.

I had fully intended to complain to the Manager, but when I went down to check-out, there were already more than 20 people queuing to do so, and only 2 Receptionists working. When I got to the front of the queue the hotel then tried to overcharge me by over $150 for extra breakfasts – this despite the fact they had the correct paperwork, it was just that the IT system insisting on the extra money. By the time this was all sorted I was already late for my last meeting, and did not have time to complain.

So I emailed the hotel when I got home. I got a response from the manager, in which he admitted that overcharging for breakfast was normal, and only when guests complain is it corrected!

He had no interest in the general shoddiness, or lack of room supplies including toilet paper – apparently this is something that “housekeeping could improve on”. Music sound systems were also “available from reception”.

I stay in a lot of hotels, and I would rate this as a poor 3 stars. I think the hotel management is trying to cut every corner it can.

Its fine if you can get a cheap room, because that is all this is worth.

The only plus point was that the hotel seemed quite clean.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lawrenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Essen hotels

Vienna, Austria
1 review
Reviewed October 17, 2012 via mobile

Everything is great. Clean and big room. One double bed. Good restorant at the lobby. Nice and kind people. Free wi-fi which is unusually for Germans. Hotel located near the downtown, but it's not very noisy.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DocZoidberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrich S, Director of Sales at Holiday Inn Essen City Centre, responded to this review, February 11, 2015
Dear guest,

thank you so much for your kind review. We are happy to share your feedback with the entire team! You are right that we offer free WifI to all our guests - we have been one of the first hotels in the area offering this.

We would be happy to welcome you again very soon.
With kind regards
Ulrich Schreiber
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level 4 Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 16, 2012

I stayed here for just one night to break up my journey from Berlin back to the UK.

The location is great and it looks lovely from the outside. Car parking is easy and underneath the hotel itself.

I had the deluxe room which had a separate lounge and was clean and tidy. The bathroom had only a shower (which I'm fine with) and it was a proper power shower! If it was any more powerful it would probably break the skin! Haha!

Bar area and food area was good, beware if you are a UK traveller that they are still aloud to smoke inside here, I arrived got showered and changed then popped down for a quick beer, by the time I returned to the room I stank of smoke. I don't normally have a problem with smoke, but this really did smell strong.

Breakfast was usual Euro style with a pretty good selection.

Generally all was good about this place and would stay again for sure.

Room Tip: I had room 111, this was perfect for what I wanted and was very quiet.
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Callumrobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Essen City Centre

Property: Holiday Inn Essen City Centre
Address: Frohnhauser Str. 6, 45127 Essen, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Essen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Essen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Essen City Centre 4*
Number of rooms: 149
Official Description (provided by the hotel):
The hotel Holiday Inn Essen City Centre is located in the city centre of Essen, only 200 m from the shopping zone and 300 m from the Colosseum theatre away. The hotel Holiday Inn Essen City Centre offers 168 comfortable, large rooms and appartments. All rooms of the hotel Holiday Inn Essen City Centre are equipped with sound-absorbing windows, direct dial telephone, radio, satellite-TV, 'Pay-TV' free of charge, minibar, hair dryer and a free coffee- and tea bar. WiFi is complimentary for all our guests without any device or time limit. 50% of the rooms are equipped with air condition. Five multifunctional banqueting rooms present the ideal conditions for conferences and banquets up to 99 persons. In the restaurant Amaroso you will be offered local specialities and international cooking-highlights before or after enjoying a cold drink in our lobby bar or our summer terrace. If you wish to relax, you are welcome to our sauna and mini gym - for our guests free of charge. The underground parking lot is equipped for up to 60 cars. We are looking forward to welcome you! ... more   less 
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Also Known As:
Holiday Inn Essen City Centre Hotel Essen
Essen Holiday Inn

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