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“Short break”

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Ibis Essen Hauptbahnhof
Ranked #6 of 67 Hotels in Essen
GreenLeadersBronze level
A TripAdvisor Member
“Short break”
Reviewed May 27, 2013

Beds are very good, comfortable. Close to the central station, the city center 3 minute on foot. By train is easy to reach the nearest citys and the MoviePark gemany also. In the station are more bakery, fast food and supermarket.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

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524 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
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English first
Manchester, United Kingdom
Level Contributor
1,137 reviews
230 hotel reviews
common_n_hotel_reviews_1bd8 437 helpful votes
Reviewed April 6, 2013

Budget Hotel 400 metres from Station.Small rooms ,very clean.Bathroom super small.
Access to Internet free in lobby.
Reception staff friendly,helpful. Car park ,but chargeable.
Visit Thielenbruch near Cologne.Transport museum and country park area.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

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Thank JANETDENISE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed March 28, 2013

The room was very small, the floor very dusty, all our bags were covered in dust form the floor especially under the bed ( the only place to store them) We were only provided with two small hand towels When we asked at reception to rectify these problems they were very dismissive even when we showed them the state of our bags.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank HarrogateMotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaiserslautern, Germany
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 25, 2013

I thought overall the Ibis Essen at the main train station was okay. Some of the staff was very helpful and others not so much. The one great feature is there was no carpeting in the room, a minus feature was the bathrooms were quiet small. The hallways smelled of stale smoke even though I was in a non smoking room, Another positive was the location, close to the metro.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 15, 2013

Essen is a little but suggestive city in North Germany. The center is a pedestrian area and the Ibis hotel is at walking distance to it. I visited for business and stayed one night at the Ibis hotel.
Pros: Location, parking space (I suggest using the parking spaces along the street as they are free between 8pm and 10am), free wifi, price, bar open 24h,
Cons: rooms are small although beds are confortable and occupy most of the room, bathrooms are really small, noisy especially the rooms facing the nearby rail station and tracks
All in all a very good choice for a night or two.

Room Tip: choose rooms facing the road and not the rail tracks for lower night noise
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andvale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
darmstadt
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 18, 2013

I stayed here recently and was happy with the hotel. It is very close to the train station, has good parking and within walking distance of the town center. It is the same as the majority of all Ibis hotels in Germany, right down to the layout of the room so there were no surprises for me. My one and only minus point was the bathroom, but this is exactly the same as the one in Bonn and Köln, is that the toilet is far too close to the wall ensuing a rather cramped sitting position. Also the condensation from the porthole like window caused water to drip onto the toilet roll. Apart from that everything was fine, slept well, friendly staff and a good price.

Room Tip: Very difficult to say as one side of the hotel faces a reasonably busy road and the other side is th...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swelton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woking, United Kingdom
1 review
Reviewed January 23, 2013

Read this if you are asthmatic or don’t smoke

The rooms stink of stale smoke. I did not sleep and as soon as I discovered they had put me in a room that is for smokers I asked to be moved to another room the receptionist said sorry the hotel is full turned her back and walked off

I did not sleep, my eyes watered all night and as a asthmatic could of ended up in hospital

I stay in hotels for over 30 days a year including many of them in accor hotels (ibis Sofitel, Pullman, and MGallery hotels ) and as a accor favourite guest a privallege they charge me £150 a year for for the last 10 years plus. The treatment was terrible but they say unless you specifically request a non smoking room when booking even though its not a question neither is it mentioned on their own booking site as a option.

I have complained to Accor! Watch this space for any response!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1444-SB, Manager at Ibis Essen Hauptbahnhof, responded to this review, January 28, 2013
Dear Mr. Hiorns,

Thank you for taking the time to inform us about your experience during your stay at the ibis Essen Hauptbahnhof. I regret that your stay did not meet your expectations; please allow me to express my sincerest apology.

Our 15 minute satisfaction guarantee is outstanding in the hospitality industry. The main goal is to provide a superior service experience to our customers. Therefore it is a pleasure for us to solve problems which we are responsible for – if not you’ll be our guest.

We are sorry, that we were not able to offer you one of our non smoking rooms. Due to the fact, that we did not have any information before your arrival, all of our non smoking rooms were unfortunately occupied at this time.

Referring to your comment about the treatment of our staff please be assured that this kind of handling a complaint did not express our usually service. I have talked with the responsible employees to avoid such a situation in the future.

In our earlier correspondence we already offered a comprehension for your experiences in our hotel. Again, please allow us to express our sincerest apologies.

Sincerely,

Iris Lenzner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ibis Essen Hauptbahnhof

Property: Ibis Essen Hauptbahnhof
Address: Hollestr. 50, 45127 Essen, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Essen
Amenities:
Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 67 Hotels in Essen
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Essen Hauptbahnhof 2*
Number of rooms: 144
Official Description (provided by the hotel):
The Ibis Essen hotel is ideally located in the city centre, only 200 m from the central railway station. 2.5 km from the SAALBAU ESSEN Convention Centre, 5 km from the Exhibition Centre and Colosseum theatre, the hotel offers 144 airconditioned rooms. Italso features a bar serving light meals and snacks 24 hours and private outdoor pay parking. There are numerous restaurants close by. WiFi wireless Internet access for guests on a business trip. ... more   less 
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