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“Good location and service”

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Ibis Essen Hauptbahnhof
Ranked #7 of 68 Hotels in Essen
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520 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Haarlem, The Netherlands
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 17, 2012

Small but comfortable room and bathroom, clean, WIFI worked better in the reception area but it worked. Location was very convenient for going shopping/eating and not far by car to Messe which made my life much easier.

Room Tip: non smoking rooms
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  • Stayed January 2012, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank AUKASISA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Godmanchester, United Kingdom
Level Contributor
274 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed May 4, 2012

First off, this hotel is located in quite a run down part of Essen. The reception area is quite promising, open and fairly modern....it ends there! The lift is tiny...which builds you up nicely for the rooms. However prior to that you will notice the décor, the corridors look as if someone has sprayed popcorn all over the walls and painted it..no kidding! The carpets are tired, stained and worn.

The rooms defies belief, a wardrobe or rather lot behind some wood, has enough space for 4 t-shirts and a pair of jeans (no exaggeration). There is no space in the room for your suitcase, no mini bar or even bedside cabinets or draws. The bathroom has a corner shower which you have to enter sideways, this butts up against the sink which butts up against the toilet which is angled to create more space but most average people would struggle to sit on it. Did I mention that you cant get dried in the bathroom, its too small. A

All the back rooms back onto the main railway line which is very noisy and an eyesore, the rooms have no AC and no room service, both of which they advertise. Breakfast is reasonable and in nice surroundings. There is no other meal service and you are not allowed to consume other food unless in your room. The bar offers only 2 kinds of beer, and not very good beer at that. The wine is truly appalling!

All in all, along with the miserable staff, expensive wi-fi that doesnt work, no English TV channels apart from the news...a truly dreadful experience...avoid!

Room Tip: Keep on driving!
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NightBreed01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1444-SB, Manager at Ibis Essen Hauptbahnhof, responded to this review, May 7, 2012
Dear NightBreed01,

Thank you for taking the time to tell us about your experience at the Ibis Essen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are glad that our breakfast fulfilled your expectations. With our last renovation (finished February 2012), we tried to get the maximum out off the structural circumstances. The ibis hotel as a two star product has of course neither room service nor a mini bar. But beside of this we offer a 24h Snack and drink service at our bar.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Iris Lenzner
Direktorin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Essen hotels

Poole, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 23, 2012

No surprises here - you know what you're going to get. The room was perfectly fine, there was free wi-fi (though apparently only half the hotel has this) and the staff were very friendly and helpful. The buffet breakfast is good value for ten Euros.
The bathroom could be a little bigger though overall it's good value and as it's only a short walk to the main train station and the underground it's ideal when visiting the conference centre.

Room Tip: Ask for free wi-fi
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JohnnyHedgehog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
259 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed April 20, 2012

Hotel is very close to Essen train station, that is the reason for booking this hotel. Hotel has wifi but close to useless in fifth floor.
Rooms are small with tiny shower and wc. No weighing scale in the entire hotel.
Iron at the reception.
we had booked four single rooms for four nights. When we asked for two hours extension for one room, the reception staff Stephanie [--] rudely rejected and asked us to pay euro ten for an hour.... When we mentioned that we have stayed for four nights and booked four rooms and one one room we need to check out at 2pm, but she wanted money. Very rude and unprofessionaly she behaved..
No doubt we will not turn back to this hotel.
Even the wifi doesnot work. Rooms are very small and costs Euro 92 per night which is way too high for a twi star hotel.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ajesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H1444-SB, Manager at Ibis Essen Hauptbahnhof, responded to this review, April 24, 2012
Dear guest,

Thank you for taking the time to tell us about your experience at the Ibis Essen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Generally speeking it is correct that late checkout is charged in our hotel. But of course according to the circumstances we have to judge each case seperatly. As a gesture of goodwill it would have been a good chance for our staff not to tough it out. Therefore, allow me to express my sincerest apologies. Please be assured that the appropriate measures were taken to provide a better service in the future.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Christian Kellner
Assistant to Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Essen Hauptbahnhof

Property: Ibis Essen Hauptbahnhof
Address: Hollestr. 50, 45127 Essen, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Essen
Amenities:
Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #7 of 68 Hotels in Essen
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Essen Hauptbahnhof 2*
Number of rooms: 144
Official Description (provided by the hotel):
The Ibis Essen hotel is ideally located in the city centre, only 200 m from the central railway station. 2.5 km from the SAALBAU ESSEN Convention Centre, 5 km from the Exhibition Centre and Colosseum theatre, the hotel offers 144 airconditioned rooms. Italso features a bar serving light meals and snacks 24 hours and private outdoor pay parking. There are numerous restaurants close by. WiFi wireless Internet access for guests on a business trip. ... more   less 
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