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“Excellent Hotel, great location” 5 of 5 bubbles
Review of InterContinental Dusseldorf

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InterContinental Dusseldorf
Ranked #6 of 236 Hotels in Dusseldorf
Certificate of Excellence
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Hotel, great location”
5 of 5 bubbles Reviewed October 13, 2012

Spent one night at the Intercontinental Dusseldorf. As a platinum ambassador, was upgraded to a room with a terrace. Great view of the garden and city.

Excellent location with all shopping in walking distance of the hotel.

Had a light dinner in the hotel restaurant and the food and wine were excellent.

Plan to return and spend a weekend visiting and enjoying the city.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Love2TravelCanadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_DUS, Manager of Quality and Performance at InterContinental Dusseldorf, responded to this review, October 16, 2012
Dear Love2TravelCanada,
Thank you very much for sharing your great feedback with us. We are more than happy that we have been able to meet your expectations. Please contact our Concierge team to get some insider information for your next stay with us.
Kind regards,
Michaela Weisskopf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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873 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
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  • Swedish first
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  • Any
English first
Perth, Australia
Level Contributor
95 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed October 2, 2012

We thoroughly enjoyed our stay at the Intercontinental

The hotel is situated on the fashionable Koenigsalle and only a 5 minute walk to the Aldstadt so everything is close by

We thoroughly appreciated the excellent service we received and it is obvious the staff are all very well trained. Every time we passed the front office desk we were acknowledged . The front office team were very knowledgeable to our needs and helpful when we had questions or needed directions

The room was spacious and well appointed and completely suited our needs being two adults and a child

Breakfast was delicious and the staff were very attentive

Housekeeping does an excellent job and they are to be commended

We highly recommend this superb hotel

  • Stayed September 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chriswalsh365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_DUS, Manager of Quality and Performance at InterContinental Dusseldorf, responded to this review, October 4, 2012
Dear ChrisWalsh,
Thank you for sharing with us your wonderful review. I was delighted to read that you enjoyed your stay so much, and that the hotel team did such an excellent job. Although it is fare away we look forward to welcoming you back again soon.
Kind regards,
Michaela Weisskopf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
76 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
4 of 5 bubbles Reviewed October 1, 2012

We spent a week-end at this hotel and found it very good. It is located right on one of the German most prestigious addresses called "Ko" with extreme concentration of high end shops.
Arrival was very good in some 25mins from the airport during morning peak, followed by welcoming check-in with very very kind front desk associate.
Our executive rooms were up to the expectations of IC, though kind of cold/neutral in design. They were with outside view, which we highly appreciated as we are not a fans of atrium view rooms, which this hotel also offers. Beds and lining also comfortable so we had very good sleep.
Executive lounge was perfectly staffed by very efficient and polite girls. Breakfast was plentiful, so were the evenings with open bar and hot entrees. There are also very light snacks available thorough the day. Location of the lounge is kind of unique as it is open to the atrium, so you do not feel so closed and isolated from the action as it may be case with other lounges, but still exclusive. Especially when the hotel is on low occupancy as it was during our stay.

  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank travelalot2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_DUS, Manager of Quality and Performance at InterContinental Dusseldorf, responded to this review, October 4, 2012
Dear travelalot2,
Thank you for taking the time to give us your review. I have shared your great comments with our Club team and they are more than happy with your feedback.
We all hope to welcome you back to the hotel again soon.
Kind regards,
Michaela Weisskopf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 1, 2012

The hotel must rank as one of the best hotels in Europe. The location right on the Konigsallee, quality of service, rooms, decor, food and the general activity are all first rate. Starting from the concierge to the room service staff, all are extremely friendly and welcoming. The rooms are quiet and peaceful, quality of rooms perfect, room service and outlets' food quality impressive and I always look forward to the breakfast.
Being an Ambassador member helps but this hotel never fails to impress.Looking forward to my next stay end October.

Room Tip: If you know your travel plans, you can save at least 30-40% off the room rate by booking a couple of...
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  • Stayed July 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shk900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_DUS, Manager of Quality and Performance at InterContinental Dusseldorf, responded to this review, October 10, 2012
Dear SHK900,
Thank you very much for taking the time to share this wonderful review with us. We are delighted to read that you enjoy staying with us so much.
We are looking forward to welcome you back at the end of October to continue our ambitious hospitality.
Kind regards,
Michaela Weisskopf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malmesbury, United Kingdom
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed September 27, 2012

We stayed at the Intercontinental for a few nights. The hotel is very nice, well situated (right opposite the main drag), clean and modern. The staff were unfailingly helpful, especially the girls in the Exec Lounge on Level 2 who were great and the Duty Manager. The food was pleasant. The beds were absolutely brilliant, with big stuffed pillows.

I'm only giving it three stars because of two main problems. The room service was poor. We were a group of six and each of us had cause to ring down and ask for various things over a number of days which either didn't ever arrive or had to be chased an hour or so later. I expect 5 star hotels to be much quicker and more efficient. Also our rooms on one day remained untouched and dirty at 4pm when we returned after a day out despite a cleaner being on our floor when we left in the morning.

Our main complaint was about the pool. It is next door to the hotel but can be entered via the 7th floor. Not that we got to use it. We were told when booking and subsequently at the desk that children could access it at certain hours at the weekend. This is why we picked this hotel and also why we came back from a day trip v early. However, when we went round with the kids in their swim shorts we were refused entry by a grotty Holmes Place manager. Cue, tears from the children and a wasted afternoon. When we reported this at the front desk at the hotel we got a verbal shrug. Not good enough. Having made a second later complaint the v nice duty manager took it more seriously. Not that we got access.

So overall a good hotel let down by inefficiency.

Room Tip: Get a room overlooking the back courtyard.
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank andiamosm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Dusseldorf, responded to this review, October 15, 2012
Dear SKCJ,

Thank you for taking the time to review our property. I am pleased you found our hotel well situated, clean and modern. We want every guest to receive comfortable and friendly accommodations. I am sorry you were not satisfied with the service you received from our staff. I want to assure you our hotel is very proud of its level of service, We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

I want to extend my personal apology, and to thank you for helping us improve our hotel and services. We hope to have the pleasure of welcoming you back to our hotel and replace your bad experience with one that reflects our true standards.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
70 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed September 17, 2012

I was in room 126 for two nights, bath room very nice good power shower, room very dark and at the back of hotel,I think a Hotel of this standard needs a flat screen TV to complete the quality of service.

Reception area very spacious and the GM was really pleasant when he helped me check in, location is great, right on Konigsallee

Great shopping on Konigsallee and the old town is only a few minutes walk away, lots of good bars and the river side promenade was very lively, lovely way to spend a few hours on a sunny afternoon

Dusseldorf HBF is only a 6 euro fare in taxi, from there the airport is only 5 minutes away on S Bahn

  • Stayed September 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Olofvilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed September 16, 2012

When I decided to go to Dusseldorf first I wanted of course to choose Breidenbaher, but I've chosen IC only because they have Spa with sauna and swimming pool. And I did not regret it at all.
The situation of hotel is perfect, just right in the center. The entrance hall is impressive and nice. Check in was just neutral, not friendly and welcoming (it was a lady). The corridors and lifts are light and modern.
The standard room is quite small, but it is very well equipped, very nice and very clean bathroom with shower and bath. There is also a sound system in the bathroom, so that you can here your TV or music in the bathroom - very convenient.
The bed is very good, the pillows are great and the duvet is so soft – very, very comfortable, you do not want to leave the bed in the morning. The room is also very quiet. As many travelers mentioned - this hotel is more business hotel. The only minor thing about the room - in my room the sliding doors of the bathroom didnot shut properly, as I was alone it did not matter to me, but if I would have been with a partner I would not be comfortable with that.

You have to pay 15 euro to use the Spa, but it was worth it, as there were not too many people (I think because you had to pay for it). The swimming pool is very long, I think 25 m, so it is good to swim in after a good sauna.
Breakfast good, coffee very good, the only thing I was missing is fresh fruit, there were only a few grapes on the cheese plate. Check out extremely friendly (by a man), the concierge was also very helpful.
Overall : very, very nice, modern hotel with personal service, they even call you by your name during the wake up call- I recommend everyone to stay there.

  • Stayed September 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lulushke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Dusseldorf

Property: InterContinental Dusseldorf
Address: Koenigsallee 59, 40215 Dusseldorf, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Dusseldorf
#3 Family Hotel in Dusseldorf
#4 Spa Hotel in Dusseldorf
#6 Luxury Hotel in Dusseldorf
#6 Romantic Hotel in Dusseldorf
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Dusseldorf 5*
Number of rooms: 287
Official Description (provided by the hotel):
Man sagt, es sei DAS HOTEL "FUR KUNST UND KULTUR" AUF DER KO...Denn wer das InterContinental Dusseldorf an der Konigsallee betritt, spurt sofort die moderne Ausrichtung mit der Konzentration auf zeitgenossische Kunst und Lifestyle: eine Artist Wall mit 33 Namen bekannter Dusseldorfer Personlichkeiten, wie Heinrich Heine, Max Ernst, Clara Schumann und Joseph Beuys, schmuckt das 40m hohe Atrium der Lobby. Seit der Eroffung des Hotels 2005 wurde kontinuierlich an Kunst- und Kulturinitiativen gearbeitet, um die lokale Verankerung mit der Kunstmetropole Dusseldorf zu festigen und als der ,,place to stay" fur Kunst- und Kultur weltweit wahrgenommen zu werden. Das Luxushotel auf der wunderschonen Konigsallee ist aber nicht nur aufgrund der besonderen Architektur und Ausrichtung Hot Spot der Stadt: auch kulinarisch hat es Vieles zu bieten, so das Restaurant PEGA und die stylische bar fifty nine, deren Cocktails und Latte Macchiatos legendar sind...An Wochenenden rockige Live Musik meist bis in die fruhen Morgenstunden. ... more   less 
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Also Known As:
Intercontinental Dusseldorf Hotel
Intercontinental Hotel Duesseldorf
Intercontinental Hotel düsseldorf

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