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“Theft Over Breakfast - Beware Your Safety”

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Holiday Inn Express Duesseldorf - City North
Ranked #46 of 241 Hotels in Dusseldorf
Reviewed September 8, 2012

Beware this hotel as security was very poor and staff unfriendly and unhelpful.
Over breakfast one early morning, my handbag was stolen and on shouting out for help to fellow guests in the breakfast area, another guest realised his laptop bag was also stolen.

Staff and security were inactive, slow and unhelpful. It was only at my insistence that the police were called and CCTV reviewed. Initially I was told that CCTV was already reviewed and that I was not present in the clip and therefore no stealing had taken place. Refusing to accept this ridiculously poor and lazy comment, I insisted that I review with them. Sure enough, on fast forwarding slightly, it was clear that 2 men dressed in suits and having breakfast in the hotel were working in cahoots and stole our belongings.

I questioned whether these were hotel guests and was told they were not. So Holiday Inn Express - your security is extremely poor, as these men should not have been allowed into the breakfast area without room number identification. Remember also that these men stole from you too, as they did not pay for their breakfast.

I am extremely unhappy and disappointed with my stay at the Holiday Inn Express in Dusseldorf. I strongly recommend alternative accommodation and will certainly be staying elsewhere on my forthcoming business trips.

  • Stayed: September 2012, traveled on business
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2  Thank JLondon_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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181 - 187 of 499 reviews

Reviewed September 3, 2012

We thoroughly enjoyed our stay. We were in Dusseldorf for a weekend conference and found the hotel to be convenient, clean and the staff exceptionally friendly. Whilst it is a no frills, budget hotel with 3 star facilities, but, the staff give you 5 star attention. Breakfast is good but only a continental style buffet, so if you want more then perhaps you need to look elsewhere. Would definately come back if the need arose.

Room Tip: The rooms dont contain refrigerators so be wary if you have items that need cold storage (medication...
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  • Stayed: September 2012, traveled with family
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2  Thank travelbug61u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KlausJakob, Leiter Front Office at Holiday Inn Express Duesseldorf - City North, responded to this reviewResponded September 6, 2012

Dear Guest,

thank you very much for taking the time to give us a statement on TripAdVisor to tell us about your postive experiences at our Holiday Inn Express Düsseldorf – City North.

We are looking forward to welcoming you again when you visit Düsseldorf the next time.

Kind regards
Holiday Inn Express Düsseldorf – City North

Klaus Jakob Comes
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2012

Nice, clean hotel with very helpful English-speaking staff. No frills but everything you want for a short stay. Free parking at rear of hotel, tram stop to centre (10 mins) nearby, free wiifi in public areas, good buffet breakfast, can´t fault it for a budget stay.

  • Stayed: August 2012, traveled as a couple
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Thank SenorCharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KlausJakob, Leiter Front Office at Holiday Inn Express Duesseldorf - City North, responded to this reviewResponded September 6, 2012

Dear Guest,

thank you very much for taking the time to give us a statement on TripAdVisor to tell us about your postive experiences at our Holiday Inn Express Düsseldorf – City North.

We are looking forward to welcoming you again when you visit Düsseldorf the next time.

Kind regards
Holiday Inn Express Düsseldorf – City North

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2012

Nice and clean hotel with good location. Tramstop nearby for downtown. Free parking outside on the street. Modern rooms with AC. Good breakfast including in the price.
Very good value for the price. I can warmly recommend.

  • Stayed: July 2012, traveled as a couple
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Review collected in partnership with Galahotels.com
Thank Kajde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KlausJakob, Leiter Front Office at Holiday Inn Express Duesseldorf - City North, responded to this reviewResponded September 6, 2012

Dear Guest,

thank you very much for taking the time to give us a statement on TripAdVisor to tell us about your positive experiences at our Holiday Inn Express Düsseldorf – City North. Only through the help of our guests, we are able to maintain the standard which we have set for ourselves and to improve.

We are looking forward to welcoming you again when you visit Düsseldorf the next time.

Kind regards
Holiday Inn Express Düsseldorf – City North

Klaus Jakob Comes
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2012

Was in Dusseldorf for three days, visiting relatives. Did not know what to expect at the Holiday Inn Express. The hotel was great. The staff spoke English. They were very helpful. The lobby is large. We had a family gathering there. Also, they have a great buffet breakfast, including meats and cheeses. Rooms were fine, very clean. Could only fit 2 in a room, which was okay. There is a McDonald's within walking distance. We were able to walk 2 blocks to catch the trolley for a 10 minute ride to downtown Dusseldorf. Lots of action there on a Saturday night and beautiful views of the Rhine River. Would definite recommend this hotel.

  • Stayed: July 2012, traveled with family
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Thank ChicagoMom_of_boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KlausJakob, Leiter Front Office at Holiday Inn Express Duesseldorf - City North, responded to this reviewResponded September 6, 2012

Dear Guest,

thank you very much for taking the time to give us a statement on TripAdVisor to tell us about your mainly positive experiences at our Holiday Inn Express Düsseldorf – City North.

Only through the help of our guests, we are able to maintain the standard which we have set for ourselves and to improve.

We are looking forward to welcoming you again when you visit Düsseldorf the next time.

Kind regards
Holiday Inn Express Düsseldorf – City North

Klaus Jakob Comes
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2012

Positive:
- Inexpensive
- Conveniently located north of the city and close to public transportation
- Commute to downtown in 10 minutes by car, even in the rush-hour
- Free WiFi in the lobby and restaurant
- Free breakfast which is actually quite good
- All staff I met was very friendly and competent
- Very good cost/benefit ratio

Negative:
- Close to a noisy street
- The rooms and particularly the bathroom are functional but are very simply furnished and with the cheapest materials

  • Stayed: June 2012, traveled on business
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2  Thank Carlos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2012

When I saw that the flight home from our Gate 1 tour of Italy would be coming through Duesseldorf, I asked how much it would be to spend a couple of nights there. When I was told it would be $200 for the flight change and hotel, I jumped on it. I didn't know what there was to do or see in Duesseldorf, but I thought we could be entertained for a couple of days, and we were.

There's free wireless in the lobby, and a reasonably well-stocked bar. The breakfast buffet includes coffee, tea, and juices with a few types of cereal, meat and cheeses and rolls, and some very yummy pastries. There are hard-boiled eggs propped up in a bed of yellow salt. ("What are the eggs sitting in?" "It's salt." "Why is it yellow?" "Excellent question.") Don't try to linger over breakfast too late though, because the staff began taking away the breakfast promptly at 10 a.m. We got to watch the coffee machine being flushed with blue liquid--after we'd been asked if we wanted a final cup. Punctual and clean--so stereotypically German. There's a snack machine in the lobby with candy bars and sausages, plus a bottled water and soda machine. There's also an ice machine in the lobby, but no minibar in the rooms.

I could rave about the bathroom for a while. Good water pressure and limitless hot water seemed like a real luxury after our hotels in Italy. Nice beds, good pillows. I'm not sure we mastered the air conditioning controls, but it was comfortable in the room nonetheless.

The hotel is not in the center of town, and the view from the window is not scenic, but there is a streetcar/tram stop a few minutes' walk away. The #701 will take you right into the Altstadt for a beer or two, some window shopping on the Kö, and a meal. Visit the Tourist Information location in the center of the Altstadt. Try (and buy!) some Löwensenf mustard and some Killepitsch liqueur. Go to the farm market in Carlsplatz and buy some German cheese and terrific bread. Don't bother with the KD Rhine cruise, though. You won't see much that you couldn't see from shore.

The front desk staff was very helpful, and spoke excellent English. They did a lot of translating for us, such as the dosage instructions on a package of Wicks DayQuil. (Apparently "Vicks" is a naughty word in German, so it's "Wicks" instead.) They pointed us at trams, trains, streetcars, things to do, and places to go. They offered to hold our luggage for us after we'd checked out.

I'd recommend the hotel and the city for a night or two. Oh--to get to the hotel on the S-train from the airport, type the city name into the ticket machine as Duesseldorf-Derendorf. The people at the tourist information desk at the airport will tell you that the hotel is in the suburb of Derendorf, but that doesn't come up on the ticket machines.

  • Stayed: June 2012, traveled with family
    • Value
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1  Thank fansmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Duesseldorf - City North

Address: Mercedesstr. 14, 40470 Dusseldorf, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#23 Best Value Hotel in Dusseldorf
Price Range: $66 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Express Duesseldorf - City North 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
The Hotel Express by Holiday Inn Duesseldorf North is a modern business hotel located within easy reach of the congress centre Messe Duesseldorf, the Duesseldorf Airport (DUS), the main railway station and the sport centres LTU Arena and ISS Dome.Both by car via the A 52 motorway and public transport, the hotel is perfectly connected to all business and leisure attractions like Jazz Rally in Duesseldorf. The Hotel Express by Holiday Inn offers accommodation for visitors to exhibitions like Gifa, CPD or IAM, for concert visitors like Pink Floyd or Depeche Mode as well as shoppers headed for the old town and Koenigsallee, art and design lovers enjoying the Media Harbour and sport fans cheering at football or ice hockey matches.The Express by Holiday Inn offers 150 comfortably furnished rooms with chargeable High Speed Internet Access, air condition, satellite and Pay TV, complimentary tea and coffee making facilities, en suite shower, hair dryer, high quality beds and sound proof windows.We invite our guests to enjoy a complimentary continental breakfast buffet to get the day off to a good start, while in the evening our Lobby Bar is worth a visit to relax and unwind. ... more   less 
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Also Known As:
Holiday Inn Express Duesseldorf North Hotel
Holiday Inn Express düsseldorf
Holiday Inn Dusseldorf
düsseldorf Holiday Inn
Holiday Inn düsseldorf

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