Beware this hotel as security was very poor and staff unfriendly and unhelpful.
Over breakfast one early morning, my handbag was stolen and on shouting out for help to fellow guests in the breakfast area, another guest realised his laptop bag was also stolen.
Staff and security were inactive, slow and unhelpful. It was only at my insistence that the police were called and CCTV reviewed. Initially I was told that CCTV was already reviewed and that I was not present in the clip and therefore no stealing had taken place. Refusing to accept this ridiculously poor and lazy comment, I insisted that I review with them. Sure enough, on fast forwarding slightly, it was clear that 2 men dressed in suits and having breakfast in the hotel were working in cahoots and stole our belongings.
I questioned whether these were hotel guests and was told they were not. So Holiday Inn Express - your security is extremely poor, as these men should not have been allowed into the breakfast area without room number identification. Remember also that these men stole from you too, as they did not pay for their breakfast.
I am extremely unhappy and disappointed with my stay at the Holiday Inn Express in Dusseldorf. I strongly recommend alternative accommodation and will certainly be staying elsewhere on my forthcoming business trips.
- Official Description (provided by the hotel):
- The Hotel Express by Holiday Inn Duesseldorf North is a modern business hotel located within easy reach of the congress centre Messe Duesseldorf, the Duesseldorf Airport (DUS), the main railway station and the sport centres LTU Arena and ISS Dome.Both by car via the A 52 motorway and public transport, the hotel is perfectly connected to all business and leisure attractions like Jazz Rally in Duesseldorf. The Hotel Express by Holiday Inn offers accommodation for visitors to exhibitions like Gifa, CPD or IAM, for concert visitors like Pink Floyd or Depeche Mode as well as shoppers headed for the old town and Koenigsallee, art and design lovers enjoying the Media Harbour and sport fans cheering at football or ice hockey matches.The Express by Holiday Inn offers 150 comfortably furnished rooms with chargeable High Speed Internet Access, air condition, satellite and Pay TV, complimentary tea and coffee making facilities, en suite shower, hair dryer, high quality beds and sound proof windows.We invite our guests to enjoy a complimentary continental breakfast buffet to get the day off to a good start, while in the evening our Lobby Bar is worth a visit to relax and unwind. ... more less
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- Also Known As:
- Holiday Inn Express Duesseldorf North Hotel
- Holiday Inn Express düsseldorf
- Holiday Inn Dusseldorf
- düsseldorf Holiday Inn
- Holiday Inn düsseldorf